Summary
Overview
Work History
Education
Skills
Certification
Languages
Projects
Timeline
Generic

Susmitha Dhara

Ongole

Summary

Having 4 yrs of experience in Mainframe Batch & Console operations. Expertise in Scheduling Tools like, CA-7&CA-11, OPC, ZEKE, ESP Tools. Knowledge of an incident management ticketing system (CMS) and Service now. Strong working knowledge of JCL, ISPF, TSO, JES, SDSF and standard system utilities. Performing DRE activities and Time change activities along with IPL and Swing activities. Strong enthusiasm and desire to learn.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Systems Operations Analyst

Fidelity Information & Services Pvt Ltd
Bangalore
04.2023 - Current
  • Monitoring all jobs through scheduling tools like CA-7, OPC, ZEKE, and ESP.
  • Monitoring the Batch cycle in Mainframes Support Environment.
  • Analyzing the LATE jobs.
  • Involving in Demand jobs, Holding jobs, Cancel jobs, Restart jobs, resubmit jobs, force completing jobs, Restart jobs with JCL Edit.
  • Monitor the jobs in SDSF, change the service class, initiators and prioritize the jobs and restart the printers.
  • Finding the solutions like escalating to application team and Engaging the application teams and providing support in critical calls.
  • Fixing the solutions for the ABEND jobs on JCL errors, job contentions, region problems.
  • Involving PRE & POST IPL and other maintenance activities.
  • Performing IPL, Swing, DRE Activities and Time change activities.
  • Participating and Providing support during production release activity.
  • Providing Batch support for 24x7 involves fixing the production abends monitoring the batch cycle for the daily, monthly, weekly, yearly jobs and report.
  • Recycling the CICS regions.
  • Handling Ad hoc requests and Assisting the programmers to run the jobs.
  • Ensuring the checklists as per documentation.
  • Creating standard operating procedure documents of Abends, Alerts and methodologies to be followed and creating runbooks for various processes.
  • Acquiring Incident Tickets through Service now and working on the assigned tickets and resolve within End time.
  • Monitoring and taking action on Credit Authorization Network lines through CICS regions.

Junior System Engineer

Innova Solutions Pvt Ltd
Bangalore
06.2021 - 04.2023
  • Monitoring all JOB's through CA-7 TOOL, OPC, and ZEKE.
  • Monitoring the Batch cycle in Mainframes Support Environment.
  • Analyzing the LATE jobs.
  • Involving in Demand jobs, Holding jobs, Cancel jobs, Restart jobs, Resubmit jobs, force completing jobs, Restart jobs with JCL Edit.
  • Monitor the jobs in SDSF, change the service class, initiators and prioritize the jobs.
  • Finding the solutions like escalating to application team.
  • Fixing the solutions for the ABEND jobs on JCL errors, job contentions, region problems.
  • Co-ordinating with the Mainframe Admin team during the IPL process.
  • Involving PRE & POST IPL.
  • Providing Batch support for 24x7 involves fixing the production abends monitoring the batch cycle for the daily, monthly, weekly, yearly jobs and report.
  • Monitoring & Handling Spool Issues, checking the contentions and outstanding messages.
  • As per request cancelling end user id's.
  • Performing CICS file open/close.
  • Clearing the console buffer and Working on WTOR Alerts.

Education

B. TECH-CSE -

RISE Krishna Sai Gandhi group of Institutions affiliated to JNTUK
Ongole, Andhra Pradesh, India
04.2018

Intermediate -

Sri Chaitanya Bharathi junior college
Ongole, Andhra Pradesh, India
04.2014

SSC -

Montessori High school
Ongole, Andhra Pradesh, India
04.2012

Skills

  • MVS
  • JCL,VSAM
  • CA-7
  • OPC
  • ZEKE
  • ESP
  • Secure Agent / Netview
  • CMS / Service Now
  • Batch monitoring
  • JCL editing
  • Production support
  • Job prioritization

Certification

Tecsacon technologies, Certified in Mainframe Technology (JCL, VSAM, COBOL, DB2, CICS)

Languages

  • English
  • Telugu
  • Hindi

Projects

  • Certegy
  • Payment One Credit
  • Columbia University
  • Net Cracker Risk Fraud and Compliance
  • Pennsylvania Manufacturing
  • School District of Philadelphia
  • Capital One

Timeline

Systems Operations Analyst

Fidelity Information & Services Pvt Ltd
04.2023 - Current

Junior System Engineer

Innova Solutions Pvt Ltd
06.2021 - 04.2023

B. TECH-CSE -

RISE Krishna Sai Gandhi group of Institutions affiliated to JNTUK

Intermediate -

Sri Chaitanya Bharathi junior college

SSC -

Montessori High school

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Susmitha Dhara