Sutanoy Saha

Technical Highlights:

• Performing monthly patching of Linux, Ubuntu, and AWS Servers.
• · Performing RHEL upgrades [Rhel 7 to Rhel 8, Rhel 8 to Rhel 9] & Ubuntu Server Upgrades
• · Troubleshooting applications with OS
• · Maintenance of tooling [ Satellite, Ops Center etc]
• . Server deployment [Virtual & Physical]
• · Deploying agents
• · Working on Local Storage Management [Standard Partitions, LVM, SWAP]
• · Troubleshooting Filesystem, CPU & memory alerts
• · Working on Shared Storage Management [NFS, Autofs].
• Working on local user management and LDAP.
• · Working on LDAP Netgroups, roles & sudo
• Creating Startup/Shutdown scripts
• · Managing requests (Incidents, Changes & Service request).
• · Working on Ansible Automation [Creating & implementing playbooks]
• · Delivering the 24x7 support.
• Coordinate with other teams like OS Teams, Network backup, storage, application, and Database for fixing certain problems.
• Monitoring System performance and troubleshooting issues.
• Taking snapshot, Restoring Snapshot, Consolidation of VM, creating new disk on vCenter.
• Working on Hardware Replacement.
• Non-Technical Highlights:-
• · Attending weekly Operational meeting with customer to ensure both parties were in same page, updating new process and this also help us to improve our service.
• · Attending Daily Unix Calls to review daily changes and ongoing issues.
• · Attending CAB Calls and explaining changes and planning changes
• · Creating Change Templates

• Skilled in providing technical support to clients, troubleshooting issues, and resolving customer inquiries to ensure high customer satisfaction
• Strong communication and presentation skills, with the ability to effectively communicate complex technical information to both technical and non-technical stakeholders.