SUTHIR G

Insightful Project Manager with over 11 years of experience bringing demonstrated history of working in the e-commerce, consumer electronics, and telecommunications industries brings proven abilities in end-to-end project management. Expert in identifying and mitigating risks, reaching milestones and managing deliverables. Highly organized leader with great attention to detail.

• Six Sigma Green Belt Certification from Benchmark
• Global Management, University of Texas, Austin- USA
• Wealth Management, National University of Singapore
• Pursuing PMP Plus from PMI.

• Technology Enthusiast - a passion for the industry
• Traveling - an openness to new experiences and historical awareness
• Gardening - responsibility, and a love for nature.
• Music - Playing an instrument and being involved in music

Best POD Award for Air Conditioner Product Launch (2023)

- Recognized with the Best POD Award for the successful launch of the Air Conditioner product in 2023.

Best POD Award for Water Purifier Segment Rollout (2022)

- Acknowledged for excellence with the Best POD Award for the strategic rollout of the Water Purifier Segment in 2022.

Lead Academy Member (2019-2020)

- Designated as a Lead Academy Member, contributing to a program for nurturing future leaders during the 2019-2020 period

Performer Award (Win Back Programs, 2018-2019)

- Achieved significant recognition with a commendable Stack Ranking in the Win Back Programs for the 2018-2019 fiscal year.

Performer Award (Renewal Project, 2017-2018)

- Secured a notable Stack Ranking in the Renewal Project for the 2017-2018 fiscal year.

Circle CEO’s Upgrade Project Award (Q3 & Q4 2015-2016)

- Achieved distinction with the Circle CEO’s Upgrade Project Award for exceptional performance in both Q3 and Q4 of the 2015-2016 fiscal year.

CEO’s Upgrade Project Award (2015-2016)

- Clinched the prestigious National CEO’s Upgrade Project Award for outstanding contributions during the 2015-2016 fiscal year.

National Ranking (Upgrade Project, 2016-2017)

- Attained national-level recognition with a prominent Stack Ranking in the Upgrade Project for the 2016-2017 fiscal year.

Vice President Award (2014-2015)

- Recognized as the top performer in the circle, earning the esteemed VP's Award for the 2014-2015 fiscal year.

Circle's Best Partner Award (2014-2015)

- Won the Circle's Best Partner Award, securing the Vice President's recognition for outstanding performance during the 2014-2015 fiscal year.

Multiple accolades (2012-2013)

- Achieved multiple accolades in the year 2012-2013, including the Best All-Round Performance Award, Best Revenue Generation Award, and Best Quality Management Award.

• Expanded product offerings by introducing Dishwashers, Chimneys, and Air Purifiers in a new vertical enhancement project, contributing to a GMV increase of 1.4 million USD.
• Re-launched a shelved vertical Water Purifiers with GMV worth of 3.6 million USD with new supplier and service provider.
• Managed eight product categories including Air Conditioners (22M USD), Refrigerators (4.1M USD), Microwaves & OTG(1 M USD), Water Purifiers (3.6M USD) , Dishwashers, Chimneys, and Air Purifiers (1.4M USD)
• Introduced 147 new products within a span of 2 years, generating a GMV of 41 million USD
• Broadened service operations by partnering with three new national entities, thereby boosting national service reach and generating revenue worth 5 million USD.
• Created a new API product in collaboration with the product team for CRM and call centers. It serves multiple service providers in similar verticals, and around 54 new products are currently utilizing this model across all other businesses within Flipkart
• Reduced service costs from 4.6% to 2.3% of the GMV through efficient spare planning, procurement, and distribution programs
• Strengthened supply chain efficiency by establishing regional spare warehouses within Flipkart's Fulfillment Centers, reducing delivery time from 7 days to 3 days
• Streamlined processes for recovering defective items and settling payments with international suppliers.This process is associated with a yearly GMV turnover of 1 million USD.

• Broadened business operations by adding clients and partners, boosting revenue.
• Ramped up corporate account port building capacity from 7,500 to 20,000 within a quarter.
• Advanced project completion rates and shortened lead time from 19 days to 7 days
• Optimized new account implementation SLA from 83% to 97%.
• Ameliorated Client Request SLA from 83% to 92%
• Initiated and successfully executed two main projects under the "Corporate Win Back Program" to expand the customer base and retain clients. Through these initiatives, acquired over 50 B2B accounts from competitors.

• Revamped regional operations by adding more partners, resulting in a 20% revenue increase.
• Took charge of circle escalation handling and successfully decreased CSAT from 5.3% to 0.4%.
• Upscaled residential port creation capacity from 7500 to 15000 within a quarter, doubling the previous capability.
• Progressed site closure rates and shortened delivery time from 21 days to 7 days.
• Improved the Service Level Agreement (SLA) for new site implementation from 97% to a perfect 100%.
• Improved Service Request SLA from 83% to 98%.
• Led the Circles New Renewal Project, boosting performance from 2% to 11% and surpassed the 10% target.
• Steered the Circles Upgrade project, elevated performance from 70% to 93%.

• Enriched performance for 7 underperforming partners in the circle, enabling them to meet and exceed KPIs.
• Tasked with overseeing the SAT Migration Project for the circle, completed within a quarter..