SUUMEET N NARRANJE
Nagpur
Summary
Take-charge professional delivering executive support and team leadership to business operations. Dependable and detail-oriented to manage multiple tasks and priorities. Broad experience includes office management, accounting, accounts receivable, invoicing, dispatching, database management, vendor negotiations and contract management. Recognized for exemplary customer service and team collaboration.
Knowledgeable professional with several years of experience bringing planning and problem-solving abilities. Focused on maximizing resource utilization to support scalable operations and increase bottom-line profitability. Organized and systematic with natural relationship-building and leadership talents.
Overview
16
16
years of professional experience
Work History
Head of Operations
SS GLOBAL SERVICES
Nagpur
07.2017 - Current
- Developed and implemented operational strategies to improve efficiency and reduce costs.
- Conducted regular meetings with department heads to review progress towards operational goals.
- Developed, implemented, and enforced operational policies and procedures.
Quality Assurance Analyst
INVENTURES KNOWLEDGE SOLUTIONS PVT LTD
Mumbai
10.2013 - 06.2016
- Analyzed existing application functionality against customer requirements ensuring compliance.
- Ensured proper version control protocols were followed throughout development cycle.
- Reported issues in a timely manner with accurate descriptions and steps to reproduce them.
Senior Accounts Receivable Analyst
GEBBS HEALTHCARE PRIVATE LTD
Mumbai
06.2013 - 10.2013
- Collaborated with cross-functional teams to develop innovative solutions for complex problems.
- Managed multiple projects concurrently while meeting tight deadlines.
Senior Claims Specialist
WIPRO BPS
Mumbai
10.2010 - 10.2013
- Resolved escalated complaints from clients regarding denied or delayed payments.
- Advised junior staff members on technical aspects of adjudicating difficult cases.
- Performed periodic audits of claims processing activities to ensure compliance with company standards.
Technical Support Engineer
WIPRO INFOTECH
Mumbai
11.2009 - 10.2010
- Assisted users with password resets and account lockout resolutions.
- Provided remote assistance to end-users when needed.
- Troubleshot network connectivity problems such as router configurations, IP addressing, and DHCP server setup.
- Deployed virtual machines using System Center Virtual Machine Manager.
- Analyzed system logs to detect potential issues with computer systems or networks.
- Participated in disaster recovery planning exercises to ensure continuity of operations during outages.
Customer Service Executive
RELIANCE COMMUNICATIONS
Mumbai
11.2008 - 07.2009
- Assisted with customer inquiries related to product information, order status, returns and exchanges, billing issues and more.
- Performed follow-up calls to customers regarding their inquiries or orders.
- Tracked customer complaints and followed up to ensure resolution was achieved.
Education
Bachelor of Commerce - ACCOUNTS AND BUSINESS MANAGEMENT
YCMOU
Nashik, MH05-2009
Skills
- Workforce Planning
- Operational Excellence
- Organizational Development
- Logistics Management
- Business Analysis
- Safety Management
- Customer Retention
- Inventory Management
- Revenue Generation
- Schedule Management
- Financial Oversight
- Resource Allocation
- Business Forecasting
- Quality Assurance
- Administrative Management
- Data Analysis
- Contract Administration
- Performance Improvement
- Customer Service Management
- Data Management
- Cost Control
- Employee Development
- Problem-solving abilities
- KPI Tracking
- Supervision and training
- Team Collaboration
Languages
English
First Language
Timeline
Head of Operations
SS GLOBAL SERVICES
07.2017 - Current
Quality Assurance Analyst
INVENTURES KNOWLEDGE SOLUTIONS PVT LTD
10.2013 - 06.2016
Senior Accounts Receivable Analyst
GEBBS HEALTHCARE PRIVATE LTD
06.2013 - 10.2013
Senior Claims Specialist
WIPRO BPS
10.2010 - 10.2013
Technical Support Engineer
WIPRO INFOTECH
11.2009 - 10.2010
Customer Service Executive
RELIANCE COMMUNICATIONS
11.2008 - 07.2009
Bachelor of Commerce - ACCOUNTS AND BUSINESS MANAGEMENT
YCMOU
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