SUVADIP GHOSAL

• Prepared the annual operating plan, monthly ROI analysis, and tracked the competitor analysis
• Managed the P/L and cash flow projections, budget utilization with 37.7% gross margin, as well as approvals for more than 50 projects for 2 channels
• Managed the end to end operations for launch of 10 new fiction shows and 2 nonfiction shows, along with acquisition of 12 WTP movies and 3 movie libraries
• Lead the business operations i.e., vendor management, invoice processing, PR & PO, and Service Request approvals, expense tracking, monthly closing &; also assist Strategy & Research Head & Business Head on business planning & analysis of process/activities
• Consulted with Commercial, Marketing, Financial, Legal teams to facilitate smooth business operations for existing programs, new launches and track incentives for producers to act as a one-point contact for Business Cost Controls, agreements & contracts for the business unit
• Ensured on-time, error free, end-to-end PR/PO/PAF transactions through effective collaboration with all associated stakeholders and vendors, managing registration, coordinating for Invoicing, PR, PO & Payments.

• Expanded the business in Kolkata from 15 societies, 3784 flats to 217 societies, 42854 flats
• Achieved A+ rating for consecutive 5 months from January to May 2021
• Lead the high-performance team of 42 members, consisting of 13 Key Account Managers, 3 Financial Service Deployment Experts, 21 Sales Managers and 5 Senior Account Managers for effectively managing business development and process operations
• Strategized critical plans based on extensive analysis of service operation loopholes to manage the P/L of the business in West Bengal with 31% gross margin
• Formulated strategies and achieved 94% CSAT score for consecutive 9 months
• Managed 27 successful B2B Partnership & alliances and implemented different strategies for on-boarding new vendors across West Bengal.

Achievements

• Recognized as Best Emerging City for November and December 2020.
• Awarded as Best City Operations Manager for February, April, and May 2021.

• Structured a scalable and highly efficient team of associate to support Retail and Specialty queues; performed all gamut of operations related to people management and achieved 10% improvement on consecutive years (2017 & 2018) for live and non-live mediums in UK network for Amazon, PNQ10
• Spearheaded several mission-critical projects while working with the UK Ops Team to launch the student program to four marketplaces, i.e France, Italy, Spain and Australia marketplaces. The target metrics were achieved with 10.72% positive variance from May'18 to June'19,
• Succeeded in reducing 24,078 annualized transfers in UK network through KAIZEN project. Identified 33 issues through GEMBA and have resolved those in 14 days, partnering with the ACES team
• Managed as an Operation Excellence Team Leader at VCS CCU, leading the pilot batch of 317 associates with 96% success rate and 2% positive variance to yearly attrition target for VCS CCU in 2019
• Conducted the root cause analysis of the operational challenges and prepared action plan while acting as point of contact for productivity and schedule management ensuring meeting target metrics with 98% of success rate and 100% SLA management
• Succeeded in coordinating the interviews in liaison with the respective Ops and recruitment teams for 3400 candidates.

Achievements

• Outstanding Leader Awards- Q1 & Q3, 2019
• Connection Champ Award- Q1, 2019
• People Manager awards– Q3 & Q4, 2017; Q1, 2018
• Star Performer and Senapati Ratna Awards – PNQ10 Peak 2017
• Senapati Award– October & December 2017
• Smile Champion – Peak 2017

• Directed a team of 15 technicians and engaged in radio frequency linking and BTS Connection Set-up of roof-top towers and ground-based towers for 19 projects in India and 3 in Bangladesh.

• Managed 26 B2B accounts in SME Division of VBS in Kolkata