Suvathika Bala Subramanian
Business Process Lead
Chennai
Summary
Creative Operations Specialist skillful in executing effective operating rhythms and management systems structures. Expertise in analyzing, articulating and solving various problems. Analytical and organized professional comfortable working independently or as part of team.
Overview
7
7
years of professional experience
17
17
years of post-secondary education
Work History
Business Process Lead
Tata Consultancy Services
Chennai
04.2022 - Current
- Mentored and guided employees to foster proper completion of assigned duties.
- Modeled exceptional customer service and mentored associates on direct link between revenue growth and customer loyalty.
- Assisted with new hire processing and existing training programs.
- Initiated timely response to emails, voicemails and written correspondence.
- Maintained team flexibility and embraced change to adapt within dynamic markets.
- Built strong relationships with customers through positive attitude and attentive response.
- Established as reliable resource for staff members troubleshooting complex administrative and training issues promptly.
- Maintained strong working knowledge of ERP, CRM and business intelligence tools and operational features.
- Optimized core processes to improve business performance and operational agility.
- Coordinated weekly meetings for internal and external groups.
Technical Support Associate
Tech Mahindra
chennai
02.2019 - 02.2022
- Configured hardware, devices and software to set up work stations for employees.
- Patched software and installed new versions to eliminate security problems and protect data.
- Recorded and maintained relevant notes for each client and work order.
- Promoted efficiency among departments with prompt resolution of system issues.
- Undertook technical maintenance of various database systems.
- Monitored systems in operation and quickly troubleshot errors.
- Resolved issues with systems, hardware and telephones quickly and accurately.
- Analyzed issues to identify troubleshooting methods needed for quick remediation.
- Offered remote support for cloud-based and web-based clients via phone, email and chat.
Inside Sales Associate
Redington India Pvt Ltd
Chennai
09.2015 - 11.2018
- Identified consumer interests and key market identifies for new accounts.
- Developed working relationships with partners to merge and exchange consumer information and marketing data.
- Added consumer purchase dates and updated address changes for current accounts in corporate database.
- Developed strategic relationships with existing customers by learning preferences and managing regular communications.
- Collaborated with vendor representatives and company customers to set up optimal delivery schedules.
- Used CRM software to maintain detailed contact logs and account records.
- Introduced Hardware products to consumers and promoted products currently in stock to increase sales volumes.
- Queried database for prospects within possible assignment territories.
- Teamed with partners to close deals for sales development.
- Introduced Hardware products to consumers and promoted products currently in stock to increase sales volumes.
- Delivered sales presentations and demonstrations to prospective new accounts using video conferencing technology.
- Handled inbound prospect calls to provide product information, answer questions and resolve purchase hesitations.
- Answered customers' questions regarding products, prices and availability.
- Wrote sales contracts for orders obtained and submitted orders for processing.
Education
BBA - Business Administration
Fatima College, Madurai
Madurai 07.2007 - 12.2022
PGDHRD - Post Graduate Diploma In Human Resourc Development
Lady Doak College
Madurai 07.2010 - 12.2011
Skills
Effective communication
Team collaboration
Technical team interactions
Project objective understanding
Teamwork and Collaboration
Organization and Time Management
Good Telephone Etiquette
Self-Motivated
Analytical and Critical Thinking
Timeline
Business Process Lead
Tata Consultancy Services
04.2022 - Current
Technical Support Associate
Tech Mahindra
02.2019 - 02.2022
Inside Sales Associate
Redington India Pvt Ltd
09.2015 - 11.2018
PGDHRD - Post Graduate Diploma In Human Resourc Development
Lady Doak College
07.2010 - 12.2011
BBA - Business Administration
Fatima College, Madurai
07.2007 - 12.2022