Suvidhya Sawant

Bloomberg - Team Leader

• Working as a Team Leader for a finance project at Bloomberg. Handling a team of 20 analysts, monitoring their performance, quality, leave, and goal setting, along with the interaction with clients and internal stakeholders.
• Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
• Developed team members'' skills through targeted coaching sessions, resulting in improved individual performance.
• Enhanced team productivity by implementing efficient work processes and regularly reviewing performance metrics.
• Mentored junior staff members, helping them develop their leadership potential and advance in their careers.

Total Rewards - HR Specialist

• Handling payroll and compensation, benefits, leaves, HR policies, and travel-related queries.
• Update employee records with new hire information, and changes in employment status.
• Worked on US payroll- Workday entries, such as promotion changes, location changes, and policy-related queries on the service desk application.

NBN - ATL

• Worked as a business analyst with Copper Rehabilitation Group (CRG) for NBN Australia for the restoration and remediation of copper and fiber infrastructure.
• Creation of work orders and quotations for vendors and field technicians for remediation work.
• Determine further remediation required based on artifacts provided by the field technician, and provide a solution on or before the remediation target date.
• Got an onshore opportunity for Australia for completing the transition of a new sub-process, CRG Closures, and worked as a trainer and quality analyst post-transition.
• Interacting with clients to create work instructions and for any implementation of changes required in process documents.
• Investigating the data quality report for the team and rectifying errors for the team.

NBN - SME

Worked asTechnical support for Australian Telecom, Optus, and the NBN network.

• Providing technical assistance on Internet services.
• Handling customers' queries for phone and internet connections.
• Team handling as an SME, handling escalation calls.

• Verifications of all types of financial and non-financial transactions of demat accounts.
• Solving customer queries, complaints, and accepting requests for the purchase of shares, mutual funds, etc.
• Self-motivated, with a strong sense of personal responsibility.
• Excellent communication skills, both verbal and written.
• Proven ability to learn quickly and adapt to new situations.