Suyash Dubey
Analyst
Gautam Buddha Nagar,Uttar Pradesh
Summary
- Subject Matter Expertise
- Process Improvement
- Root Cause Analysis
- Change Management
- Performance Metrics
- Risk Management
- Cross-Functional Collaboration
- Knowledge Sharing
Overview
7
7
years of professional experience
5
5
years of post-secondary education
2
2
Languages
Work History
Senior Process Advisor(SME)
Barclays
09.2022 - Current
- Team Management: Provide guidance, support, and mentorship to team members, fostering a collaborative and high-performance work environment.
- Strategic Planning: Collaborate with senior management to develop and implement strategic plans and objectives aligned with company goals.
- Resource Allocation: Effectively allocate resources, including personnel, equipment, and budget, to maximize efficiency and productivity.
- Risk Management: Identify potential risks and obstacles to project success, developing and implementing mitigation strategies as needed.
- Continuous Improvement: Drive process improvements and innovation initiatives to enhance productivity, quality, and customer satisfaction.
- Performance Monitoring: Track and analyze project performance metrics, providing regular reports and updates to senior management.
Associate
Guardian Life Insurance Company Of America
11.2021 - 09.2022
- Email Campaign Strategy: Develop and execute email marketing strategies to achieve business objectives, including lead generation, customer acquisition, retention, and cross-selling/up-selling.
- Compliance and Best Practices: Ensure email campaigns comply with CAN-SPAM and GDPR regulations, as well as industry best practices for email marketing.
- Analytics and Reporting: Track and analyze key email marketing metrics, such as open rates, click-through rates, conversion rates, and ROI, providing insights and recommendations for continuous improvement.
- Content Development: Collaborate with internal stakeholders, including marketing, sales, and product teams, to create compelling email content and offers that resonate with our target audience.
Senior Executive
Locon Solutions Pvt. Ltd(Housing.com)
03.2021 - 11.2021
- Client Relationship Management: Build and maintain strong, long-lasting relationships with clients, understanding their needs and objectives.
- Account Management: Serve as the primary point of contact for client accounts, addressing inquiries, resolving issues, and ensuring client satisfaction.
- Sales and Business Development: Identify opportunities to upsell or cross-sell products and services, driving revenue growth and maximizing client value.
- Market Research: Stay informed about market trends, competitor activities, and industry developments, providing insights and recommendations to clients.
- Customer Advocacy: Advocate for clients within the organization, ensuring their needs are understood and addressed in a timely manner.
- Reporting and Analysis: Track sales activities, pipeline status, and performance metrics, providing regular reports and updates to management.
Account Manager
OLX India
07.2018 - 12.2020
- Client Relationship Management: Build and maintain strong, long-lasting relationships with key clients, understanding their business goals and objectives.
- Account Growth: Identify opportunities to upsell or cross-sell OLX India's products and services to existing clients, driving revenue growth and maximizing customer lifetime value.
- Strategic Planning: Develop and execute account plans and strategies to achieve revenue targets and business objectives.
- Client Advocacy: Advocate for clients within the organization, ensuring their needs are understood and addressed in a timely and effective manner.
- Performance Monitoring: Track and analyze key performance metrics, such as revenue, client satisfaction, and retention rates, providing regular reports and insights to management.
- Customer Success: Ensure a seamless onboarding process for new clients, providing training and support as needed to maximize their success on the OLX platform.
Senior Practitioner
Concentrix
04.2017 - 01.2018
- Subject Matter Expertise: Serve as a subject matter expert in your area of specialization, providing guidance and support to team members and clients.
- Solution Development: Collaborate with clients and internal stakeholders to identify business challenges and opportunities, develop innovative solutions, and drive continuous improvement.
- Project Management: Lead and/or participate in projects to implement new processes, tools, or technologies, ensuring successful delivery within scope, timeline, and budget.
- Quality Assurance: Conduct quality assessments and audits to ensure adherence to best practices, standards, and client requirements, identifying areas for improvement and implementing corrective actions.
- Training and Development: Provide training and coaching to team members on best practices, processes, and tools, supporting their professional growth and development.
- Data Analysis: Analyze data and performance metrics to identify trends, patterns, and insights, leveraging this information to drive informed decision-making and process optimization.
- Stakeholder Engagement: Build and maintain strong relationships with clients, internal teams, and other stakeholders, ensuring clear communication and alignment of objectives.
- Continuous Improvement: Actively contribute to the continuous improvement of processes, tools, and methodologies, driving efficiency, effectiveness, and innovation.
Education
Bachelor of Arts - Sociology
Mahatma Gandhi Kashi Vidyapeeth
05.2012 - 05.2015
MBA - Human Resources Management
Chandigarh University
Chandigarh 05.2021 - 05.2023
Skills
Advance Excel Certification(UpGrad)undefined
Disclaimer
I declare that above given information is correct and valid.
Timeline
Senior Process Advisor(SME)
Barclays
09.2022 - Current
Associate
Guardian Life Insurance Company Of America
11.2021 - 09.2022
MBA - Human Resources Management
Chandigarh University
05.2021 - 05.2023
Senior Executive
Locon Solutions Pvt. Ltd(Housing.com)
03.2021 - 11.2021
Account Manager
OLX India
07.2018 - 12.2020
Senior Practitioner
Concentrix
04.2017 - 01.2018
Bachelor of Arts - Sociology
Mahatma Gandhi Kashi Vidyapeeth
05.2012 - 05.2015
Similar Profiles
THANDO JARVISTHANDO JARVIS
Assistant Vice President, Internal Audit at BarclaysAssistant Vice President, Internal Audit at Barclays
OMKAR R JAGTAPOMKAR R JAGTAP
Sr. Data Engineer at BarclaysSr. Data Engineer at Barclays
Hayley JonesHayley Jones
Operations Manager at BarclaysOperations Manager at Barclays
Wendell WigginsWendell Wiggins
Disputes Specialist at BarclaysDisputes Specialist at Barclays
Deepika SinghDeepika Singh
Academic Trainer – English at Next Education India Pvt. Ltd.Academic Trainer – English at Next Education India Pvt. Ltd.