Summary
Overview
Work History
Education
Skills
Websites
References
Interests
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Timeline
Hi, I’m

Suyash Guglani

Senior Technical Support Engineer
Delhi

Summary

Highly motivated and results-oriented Senior Tech Support Engineer with a passion for exceeding customer expectations. Extensive experience supporting enterprise clients in cloud-based DaaS environments, specializing in security and access control issues. Strong analytical and problem-solving skills, adept at identifying root causes and implementing efficient solutions.

Overview

9
years of professional experience
4
years of post-secondary education

Work History

Citrix/cloud.com (Cloud Software Group)

Sr. Tech Support Eng
12.2022 - Current

Job overview

  • Citrix Virtual Apps and Desktops (VDI/DaaS): This involves understanding how to install, configure, and manage virtual machines and desktops delivered to users on various devices.
  • Citrix XenServer/Hyper-V: Proficiency in hypervisors allows you to create and manage the virtual environment where Citrix solutions operate.
  • Citrix Director, Studio, and Profile Management: These tools are crucial for monitoring, deploying, and customizing virtual desktops and applications.
  • Citrix Workspace app and StoreFront: how users access and launch their virtual resources through these platforms.
  • Fundamentals of DaaS:Understanding the core concepts of DaaS, including its benefits, limitations, and use cases.
    Familiarity with different DaaS deployment models (public cloud, private cloud, hybrid).
  • Citrix Cloud platform:Proficiency in navigating and managing the Citrix Cloud interface, including creating resource locations, hosting connections, and configuring subscriptions.
  • Trained in Citrix Daas with Public Clouds:

Microsoft Azure
Amazon Web Services (AWS)
Google Cloud Platform (GCP)

  • On-premises Hypervisors:Citrix Hypervisor (XenServer)
    Microsoft Hyper-V
    Nutanix AHV
    VMware vSphere

  • Citrix Virtual Apps and Desktops Service (VADaaS):Deep understanding of VADaaS architecture, including components like Delivery Controllers, Machine Catalog Services (MCS), and StoreFront.
    Skills to configure resources like published applications, virtual desktops, and delivery groups.
    Managing user profiles and policies within the VADaaS environment.
  • Network and Security:Securely configuring Citrix DaaS connections, including using Citrix Gateway for remote access and VPNs for secure networking.
    Implementing access control mechanisms and identity management practices for DaaS deployments.
  • Monitoring and Troubleshooting:Utilizing Citrix Director to monitor VADaaS performance and diagnose issues related to resources, users, and network connectivity.
  • Additional Skills:Basic understanding of Active Directory and user authentication methods.
    Familiarity with cloud computing concepts like AWS or Azure, depending on the deployment model.

Concentrix

Window Server Networking SE
07.2020 - 07.2022

Job overview

  • Work on networking protocols DNS, DHCP, VPN, RADIUS (NPS), TCP/IP, NIC, SMB
  • TCP/IP protocol suite and network layer functionalities
    Routing and switching, including VLANs and network segmentation
    DNS configuration and management
    DHCP server configuration and troubleshooting
    Firewall and intrusion detection/prevention systems (IDS/IPS)
  • Working with Azure cloud customers to to understand OS based networking issues and resolve them
  • Proficiency in PowerShell for automating server tasks and administration
    Familiarity with other scripting languages like Python or Bash

Fareportal

Technical Support Representative
09.2018 - 10.2019

Job overview

  • Designing and configuration Active Directory Domain group polices.
  • Manage Identity and access management tools and processes
  • Manage Microsoft Azure Active Directory and Intune. -
  • Administration of Windows Active Directory and M365

KVIT Solutions

Linux Production Engineer
09.2016 - 09.2018

Job overview

  • Manage all the servers like DNS, FTP, WEB SERVER (apache), monitoring tools

Odigeo

Process Associate
08.2015 - 04.2016

Job overview

  • Solving customer query

Education

Integral University
Lucknow

Bachelor of Science from Computer Science
05.2013 - 12.2016

Skills

Citrix Daas

Resolving windows networking issuesWindow server networking DNS, DHCP, VPN, NPS, SMB, TCP/IPWorking with Linux environment (centos)Customer satisfactionResolving tech queries

Golden image

Linux VDA

Managing production

Networking

Virtualization

Solving problem

References

Chetan Deewakar, 20092519, odigeo

Interests

Video making

Youtube channel for tech

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I manage two YouTube channels and one website dedicated to my love for technology. On YouTube, you'll find me at GadgetMagnet, where I explore the latest gadgets and gear, where I document my tech-fueled adventures around the world.

I love creating videos that showcase the coolest tech and inspire others to embrace its potential

Timeline

Sr. Tech Support Eng

Citrix/cloud.com (Cloud Software Group)
12.2022 - Current

Window Server Networking SE

Concentrix
07.2020 - 07.2022

Technical Support Representative

Fareportal
09.2018 - 10.2019

Linux Production Engineer

KVIT Solutions
09.2016 - 09.2018

Process Associate

Odigeo
08.2015 - 04.2016

Integral University

Bachelor of Science from Computer Science
05.2013 - 12.2016
Suyash GuglaniSenior Technical Support Engineer