S V Gagana S.V
Banking Operations Specialist
Bengaluru,KA
Summary
Results-driven Banking Operations Specialist with four years at ANZ Banking and Services, adapt in regulatory compliance and process optimization. Recognized for enhancing customer satisfaction and training teams, while executing audits and streamlining documentation. Proven ability to manage high-priority processes, demonstrating strong leadership and effective stakeholder engagement.
Overview
6
6
years of professional experience
4
4
Languages
Work History
Banking Operations Specialist
ANZ Banking and Services
07.2022 - Current
- Expertise in banking, compliance, mortgage, and quality assurance spanning for four years.
- Handles responsibilities as a Banking Operations Specialist in the statutory compliance.
- Handled compliance processes for regulatory requirements efficiently.
- Proficient at ensuring regulatory adherence within the company.
- Managed start-of-day tasks, attending critical meetings with stakeholders and onshore teams to maintain efficiency.
- Executed the optimization of processes leading to flawless regulatory compliance.
- Trained and guided new team members, earning leadership recognition.
- Responded to customer inquiries, enhancing satisfaction levels.
- Evaluated each notice from government bodies and third parties, ensuring compliance with statutory regulations.
- Streamlined documentation processes between departments for efficient transactions.
- Conducted audits and generated monthly reports.
- Examined process guide to identify areas of improvement.
- Played a key role in refining standard operating procedures for better workflow.
- Optimized QC tasks to lower risk in daily case reviews.
- Oversaw various high-priority processes such as managing freezing orders, addressing urgent requests effectively along with supervising CMOS tasks and case escalations.
- Determined risks ahead of financial and non-financial impacts
Financial Analyst
State Street Corporation Bank
08.2019 - 08.2020
- Conducted detailed financial analysis to identify and evaluate changes in operations, trends and potential areas of improvement.
- Streamlined financial reporting for better decision-making with clear, concise analysis and presentation.
- Trained junior analysts on best practices in financial modeling, contributing to a stronger overall team performance.
- Facilitated smooth month-end close processes by efficiently reconciling accounts and addressing discrepancies promptly.
- Worked with major clients across the world
Education
MBA - Finance And Marketing
Presidency University
Bengaluru, India 04.2001 -
Bachelor of Commerce - Accounting And Finance
MES
Bengaluru, India 04.2001 -
Skills
Regulatory compliance
Process optimization
Quality assurance
Customer service
Data management
Audit management
Team training
Stakeholder engagement
Time management
Team leadership
Interpersonal communication
Accomplishments
- Received monthly recognition as the best performer in ANZ consecutively
- Received the Employee of the Month award in a previous organization
- Active student coordinator at college events
- Core member of the MBA Management Club as a spokesperson
Hobbies
- Social service activities.
- Content creater and script writing
- Watching thriller series, dancing and singing.
- Kitchen gardening and traveling
Timeline
Banking Operations Specialist
ANZ Banking and Services
07.2022 - Current
Financial Analyst
State Street Corporation Bank
08.2019 - 08.2020
MBA - Finance And Marketing
Presidency University
04.2001 -
Bachelor of Commerce - Accounting And Finance
MES
04.2001 -