S Vijay Kumar

• Comprehensive Product Management: Managed the diverse portfolio of digital collection products (Credit Nirvana, TCN, ECHO) with assets exceeding ₹5000 Cr.
• End-to-End Collection Oversight: Managed the full collection lifecycle including tele and field collections, repayment services, legal modules, and automated customer communications.
• Cross-Product Technology Integration: Led API design and implementation, enhancing integration across collection solutions and driving product improvements.
• Feature Development and Enhancement: Championed new feature rollouts, optimizing repayment processes and boosting data collection efficiency.
• Performance Metrics and Optimization: Developed performance metrics that improved proactive monitoring and operational productivity across collection verticals.
• Innovative Digital Collection Strategies: Implemented advanced methods like account aggregator recurring pulls, increasing collection resolution rates by 2%.
• Strategic Product Analysis: Analyzed digital tools and WhatsApp products to provide insights that guided strategic product optimizations.
• Wireframing and UX Enhancements: Designed wireframes for Credit Nirvana and Distal apps; enhanced ECHO with real-time document access for field agents, improving operational efficiency.

Tools Used: SQL, Metabase, Power BI, DBeaver, Microsoft Excel, Figma, UX (Wireframing)

• Cost Optimization through Automation: Automated cost dashboards with Power BI, reducing annual costs by 15% through effective API optimization.
• Data-Driven Productivity Enhancement: Applied statistical techniques to sales, marketing, and call center data, achieving 5-8% monthly productivity increase across divisions.
• Strategic Business Expansion: Analyzed audience and regional trends to drive month-on-month expansion into 2-3 new regions.
• Milestone Goals and Strategy Formulation: Developed goals and strategies based on target audience analysis, facilitating consistent business growth.
• Incentive and Payout Optimization: Designed incentive structures, reducing costs by 3% and increasing sales productivity by 15% and DSA productivity by 20%.

Tools Used: SQL, Metabase, Power BI, DBeaver, Microsoft Excel

• Server Metrics Monitoring: Utilized Zabbix for monitoring CPU load and disk usage, ensuring IT infrastructure performance and reliability.
• Task Automation with Shell Scripting: Developed shell scripts to automate and analyze subscription campaigns, enhancing operational efficiency.
• Data Reporting and Analysis: Generated daily and monthly reports using MySQL, providing actionable insights for strategic decisions.
• Product Testing and Quality Assurance: Contributed to end-to-end product testing, gaining insights into product development and QA processes.

Tools Used: SQL, Power BI, Zabbix, Shell Scripting, MySQL