Visual Basic 60, Net, SQL
S Vishnu Priya Thiruvengdam
Delivery Manager
Chennai,TN
Summary
- SAFe® 5 Agilist & PRINCE 2 Practitioner certified Project and service delivery specialist with over a decade and half years of experience in people management and analytical problem solving skills.
- Forward-thinking Delivery Manager equipped to handle large-scale delivery planning and execution. Proficient in driving deliverables and increasing customer engagement with hands-on approach at each stage.
- Trains, mentors and motivates staff for maximum performance.
- Worked with Giant Global clients like Nielsen and American international group in Retail and Insurance Domain.
- Awarded as employee excellence by Nielsen CEO(Client) and Beyond Performance (AIG client) and learning achievement by TCS.
Overview
17
17
years of professional experience
6
6
years of post-secondary education
2
2
Language
2
2
Certificates
Work History
Delivery Manager
TCS - AIG
Chennai, TN
04.2018 - Current
- Epic Stabilization Journey and contract extension
- Managing 2 teams with 25+ team members and delivering production support along with agile deliverables
- Lead stabilization journey of Mission critical Application: Successfully delivered interface issue fix which cleared revenue of Euro73 million [premium] worth 10k+ policies and enabled user to interface policy to downstream systems
- This eventually reduced 50% ticket count reduction and bagged new enhancement project with 3 FTE following success of interfacing issue fix
- Received appreciation and awards from head of aviation department (UK)
- Process Stabilization: streamlined legacy application (AS400) month end process by continuously evolving the issue encountered and updated SOP with missing steps which eventually eliminated dependency with business SME
- Process stabilization reduced ticket inflow into 0 and effort of 240 hrs/years of reconciliation of data
- 80% Service tickets has been reduced by automating manual work of business users & Eliminating redundant tickets which eventually saves 5 FTE in 2 years span of time
- Client Contract has been extended for another 2 years by AIG and scope has been enhanced
- Major Breakthrough: Cleared 1000+ backlog tickets (L2, L3) over span of 8 months which was inherited from other vendor along with regular support activities
- Enabled Continuous Business Support by Cross Trained single SME apps (100+) with Cross technologies
- Business Value Addition: Proactively identifies orphaned servers and decommissioned (around 10+) which saved maintenance cost of server
- Decommissioning of single user & 0 inflow ticket applications resulted in removal of 25+servers (Prod/Non Prod), helped in optimizing 0.2 FTE/month.
- Monitored customer quality metrics and took proactive steps to implement resolutions and restore acceptable levels.
Project Manager
TCS - AIG
Chennai, TN
01.2016 - 03.2018
- Acquired biggest Tech upgrade project :Achieved to bag migration project with nearly 30+ FTE addition by developing and presenting the POC in .Net(Upgraded technology) to get rid of legacy technology
- Beyond Performance Award: Delivered 6 consecutive project enhancement successfully without post production issues
- Played major role in tech upgrade project and handled Pre migration activity as application SME
- Created standalone tool to view tree structure of VB application and its functionality
Project Manager
TCS – AC Nielsen
Chennai, TN
01.2012 - 12.2017
- Breakthrough Transformation project: Acquired transformation project to combine two desktop applications into single web application with 12+ FTE additions, it's major milestone in TCS –Nielson relationship
- Managed 21+ members team – maintenance and production support services
- Involved in all phases of project life cycle including production support
- Bagged Employee Excellence award from Nielsen CEO during client visit
Technical Lead
TCS
Chennai, TN
05.2010 - 01.2012
- Involved in all phases of project life cycle including production support
- Single SME of multifaceted technology application
- Implemented web application – Normative database would allow user to perform more sophisticated analysis such as modeling and analytics to establish Winning Brands and eQ norms
- Evaluated and adopted new technologies to address changing industry needs.
- Investigated and addressed system issues to enhance usability and improve functionality.
- Maximized business potential by providing excellent customer service and ensuring 10% client retention
Developer
Winsar Infosoft Pvt Ltd
Chennai, TN
06.2005 - 10.2009
- Hotel Management software Journey
- Involved in all phases of project life cycle including production support
- Developed VB utilities for data export and import, customized components to use in applications
- Specialized in developing print programs to print data in clients pre printed sheets and customized reports
- Debugged 15+ applications in year and developed 100+ print programs
Education
Master of Computer Applications (MCA) - Computer Science
Nehru Memorial College Bharathidasan University
India 06.2002 - 04.2005
Bachelor of Science (BSc) - CS
Nehru Memorial College Bharathidasan University
India 06.1999 - 04.2002
Skills
Project Delivery
AgGile Methodologies
Cost reduction
Advanced problem solving
Software Development Lifecycle
Project Management
People Management
Organizational skills
Strategic Planning
Client relationship management
Operations support
Timeline
Delivery Manager
TCS - AIG
04.2018 - Current
Project Manager
TCS - AIG
01.2016 - 03.2018
Project Manager
TCS – AC Nielsen
01.2012 - 12.2017
Technical Lead
TCS
05.2010 - 01.2012
Developer
Winsar Infosoft Pvt Ltd
06.2005 - 10.2009
Master of Computer Applications (MCA) - Computer Science
Nehru Memorial College Bharathidasan University
06.2002 - 04.2005
Bachelor of Science (BSc) - CS
Nehru Memorial College Bharathidasan University
06.1999 - 04.2002
Accomplishments
- Achieved to bag the migration project with nearly 30+ FTE addition by developing and presenting the POC in .Net(Upgraded technology).
- Achieved to reach CSI of 100% from 86% over two years which eventually lead to contract extension for another 2 years
- Lead stabilization journey of Mission critical Application: Successfully delivered interface issue fix which cleared the revenue of Euro73 million [premium] worth 10k+ policies and enabled user to interface the policy to downstream systems. This eventually reduced 50% ticket count reduction and we bagged new enhancement project with 3 FTE following the success of interfacing issue fix. We got the appreciation and awards from head of aviation department (UK).
- Breakthrough Transformation project: We acquired transformation project to combine two desktop applications into single web application with 12+ FTE additions, it's a major milestone in TCS –Nielson relationship.
Software
Tools: ServiceNow, Agile central(Rally)
Domain: BFSI, Retail
Certification
SAFe 5 Agilist
Affiliations
- Association of Information Technology
- Professionals Project Management Institute