Summary
Overview
Work History
Education
Skills
Timeline
Accomplishments
Software
Certification
Affiliations
ResearchAssistant
S Vishnu Priya Thiruvengdam

S Vishnu Priya Thiruvengdam

Delivery Manager
Chennai,TN

Summary

  • SAFe® 5 Agilist & PRINCE 2 Practitioner certified Project and service delivery specialist with over a decade and half years of experience in people management and analytical problem solving skills.
  • Forward-thinking Delivery Manager equipped to handle large-scale delivery planning and execution. Proficient in driving deliverables and increasing customer engagement with hands-on approach at each stage.
  • Trains, mentors and motivates staff for maximum performance.
  • Worked with Giant Global clients like Nielsen and American international group in Retail and Insurance Domain.
  • Awarded as employee excellence by Nielsen CEO(Client) and Beyond Performance (AIG client) and learning achievement by TCS.

Overview

17
17
years of professional experience
6
6
years of post-secondary education
2
2
Language
2
2
Certificates

Work History

Delivery Manager

TCS - AIG
Chennai, TN
04.2018 - Current
  • Epic Stabilization Journey and contract extension
  • Managing 2 teams with 25+ team members and delivering production support along with agile deliverables
  • Lead stabilization journey of Mission critical Application: Successfully delivered interface issue fix which cleared revenue of Euro73 million [premium] worth 10k+ policies and enabled user to interface policy to downstream systems
  • This eventually reduced 50% ticket count reduction and bagged new enhancement project with 3 FTE following success of interfacing issue fix
  • Received appreciation and awards from head of aviation department (UK)
  • Process Stabilization: streamlined legacy application (AS400) month end process by continuously evolving the issue encountered and updated SOP with missing steps which eventually eliminated dependency with business SME
  • Process stabilization reduced ticket inflow into 0 and effort of 240 hrs/years of reconciliation of data
  • 80% Service tickets has been reduced by automating manual work of business users & Eliminating redundant tickets which eventually saves 5 FTE in 2 years span of time
  • Client Contract has been extended for another 2 years by AIG and scope has been enhanced
  • Major Breakthrough: Cleared 1000+ backlog tickets (L2, L3) over span of 8 months which was inherited from other vendor along with regular support activities
  • Enabled Continuous Business Support by Cross Trained single SME apps (100+) with Cross technologies
  • Business Value Addition: Proactively identifies orphaned servers and decommissioned (around 10+) which saved maintenance cost of server
  • Decommissioning of single user & 0 inflow ticket applications resulted in removal of 25+servers (Prod/Non Prod), helped in optimizing 0.2 FTE/month.
  • Monitored customer quality metrics and took proactive steps to implement resolutions and restore acceptable levels.

Project Manager

TCS - AIG
Chennai, TN
01.2016 - 03.2018
  • Acquired biggest Tech upgrade project :Achieved to bag migration project with nearly 30+ FTE addition by developing and presenting the POC in .Net(Upgraded technology) to get rid of legacy technology
  • Beyond Performance Award: Delivered 6 consecutive project enhancement successfully without post production issues
  • Played major role in tech upgrade project and handled Pre migration activity as application SME
  • Created standalone tool to view tree structure of VB application and its functionality

Project Manager

TCS – AC Nielsen
Chennai, TN
01.2012 - 12.2017
  • Breakthrough Transformation project: Acquired transformation project to combine two desktop applications into single web application with 12+ FTE additions, it's major milestone in TCS –Nielson relationship
  • Managed 21+ members team – maintenance and production support services
  • Involved in all phases of project life cycle including production support
  • Bagged Employee Excellence award from Nielsen CEO during client visit

Technical Lead

TCS
Chennai, TN
05.2010 - 01.2012
  • Involved in all phases of project life cycle including production support
  • Single SME of multifaceted technology application
  • Implemented web application – Normative database would allow user to perform more sophisticated analysis such as modeling and analytics to establish Winning Brands and eQ norms
  • Evaluated and adopted new technologies to address changing industry needs.
  • Investigated and addressed system issues to enhance usability and improve functionality.
  • Maximized business potential by providing excellent customer service and ensuring 10% client retention

Developer

Winsar Infosoft Pvt Ltd
Chennai, TN
06.2005 - 10.2009
  • Hotel Management software Journey
  • Involved in all phases of project life cycle including production support
  • Developed VB utilities for data export and import, customized components to use in applications
  • Specialized in developing print programs to print data in clients pre printed sheets and customized reports
  • Debugged 15+ applications in year and developed 100+ print programs

Education

Master of Computer Applications (MCA) - Computer Science

Nehru Memorial College Bharathidasan University
India
06.2002 - 04.2005

Bachelor of Science (BSc) - CS

Nehru Memorial College Bharathidasan University
India
06.1999 - 04.2002

Skills

Project Delivery

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Timeline

Delivery Manager

TCS - AIG
04.2018 - Current

Project Manager

TCS - AIG
01.2016 - 03.2018

Project Manager

TCS – AC Nielsen
01.2012 - 12.2017

Technical Lead

TCS
05.2010 - 01.2012

Developer

Winsar Infosoft Pvt Ltd
06.2005 - 10.2009

Master of Computer Applications (MCA) - Computer Science

Nehru Memorial College Bharathidasan University
06.2002 - 04.2005

Bachelor of Science (BSc) - CS

Nehru Memorial College Bharathidasan University
06.1999 - 04.2002

Accomplishments

  • Achieved to bag the migration project with nearly 30+ FTE addition by developing and presenting the POC in .Net(Upgraded technology).
  • Achieved to reach CSI of 100% from 86% over two years which eventually lead to contract extension for another 2 years
  • Lead stabilization journey of Mission critical Application: Successfully delivered interface issue fix which cleared the revenue of Euro73 million [premium] worth 10k+ policies and enabled user to interface the policy to downstream systems. This eventually reduced 50% ticket count reduction and we bagged new enhancement project with 3 FTE following the success of interfacing issue fix. We got the appreciation and awards from head of aviation department (UK).
  • Breakthrough Transformation project: We acquired transformation project to combine two desktop applications into single web application with 12+ FTE additions, it's a major milestone in TCS –Nielson relationship.

Software

Visual Basic 60, Net, SQL

Tools: ServiceNow, Agile central(Rally)

Domain: BFSI, Retail

Certification

SAFe 5 Agilist

Affiliations

  • Association of Information Technology
  • Professionals Project Management Institute

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S Vishnu Priya ThiruvengdamDelivery Manager