Summary
Overview
Work History
Education
Skills
Websites
Languages
Timeline
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SWADESH RANJAN

SWADESH RANJAN

Ghaziabad

Summary

Goal-oriented manager with distinguished experience in Ayurveda, IT and Hospitality industries and proven leadership abilities. Expert in increasing productivity and customer satisfaction while driving revenue and sales. Committed to streamlining procedures while optimizing employee talent.

Overview

11
11
years of professional experience

Work History

Sr. Executive- Account Manager

Threpsi Solutions Pvt. Ltd. (PharmEasy)
Gurugram
02.2022 - Current
  • Responsible for handling and managing 18 client's accounts with portfolio of ₹60'00'000/-.
  • Efficiently managing escalations of accounts and providing the best solution within set TAT.
  • Prepare regular reports of progress and forecasts to internal and external stakeholders using key account metrics.
  • Growing the company's revenue by 3x in a year by ensuring that key clients are satisfied with the services provided.
  • Preparing and implementing sales strategies to improve company revenue.
  • Acting as a point of contact between the clients and the internal team.
  • Taking feedbacks from the clients and working on them.
  • Measuring, tracking, and analyzing key account metrics.

Key Account Manager

OYO Hotels and Homes Pvt. Ltd.
Gurugram
09.2019 - 01.2020
  • Handled 11 accounts (Corporate+Travel Agents) with portfolio of ₹ 30'00'000/-.
  • Managed escalations of business and provided the solution.
  • Handled corporate/travel agent hotel booking along with providing after services such as providing data on business done.
  • Worked closely to ensure timely repayment from the corporate and travel agents, increased repayment percentage from 53% to 87%.
  • Engaged in all types of services from room booking to hosting big and small events.
  • Develop a trust relationship to extract potential business from partners.

Assistant Sales Manager

OYO Hotels and Homes Pvt. Ltd.
Gurugram
06.2018 - 09.2019
  • Driveline sales through rigorous cold calling and meeting potential Travel Agencies/Corporate to sell the OYO portfolio.
  • Responsible for the end-to-end sales process from qualifying clients to closing the deals to retaining/acquiring new accounts/clients.
  • Maintain relationships with all potential and existing clients.

Relationship Manager

Solvy Tech Solutions Pvt. Ltd. (Zopper)
Noida
09.2016 - 06.2018
  • Meeting with clients through References and leads provided by callers.
  • Explain the benefits of POS Software and tell them how they can use it for enhancing their business.
  • Acquire new clients with the help of References, cold call and other marketing tools.

Client Services Team Lead

ND Infotech
Noida
10.2015 - 08.2016
  • Monitored metrics and developed actionable insights to improve efficiency and performance.
  • Created customer support strategies to increase customer retention.

Client Service Executive

ND Infotech
Noida
12.2014 - 09.2015
  • Priced services correctly and directed development of client-customized solutions.
  • Developed and maintained existing client relationship and developed new client relationships.

Business Development Executive

ND Infotech
Noida
01.2014 - 11.2014
  • Set and achieved company defined sales goals.
  • Negotiated prices, terms of sales and service agreements.

Business Development Executive

JBD Holdings (88db.com)
Delhi
09.2012 - 12.2013
  • Business Development.
  • Business Presentations to prospective clients.
  • Taking care of the alliances with the clients.

Education

PGDM - Marketing

Lotus Institute of Management
Bareilly

Bachelor of Science - Hardware And Networking

Allahabad Agricultural Institute
Allahabad

Skills

  • Client Relation
  • Time Management
  • Strong Lead Development Skills
  • Business Negotiation
  • Customer Rapport
  • Database Management
  • Credit and Collections
  • Analytical Ability
  • Customer Satisfaction

Languages

English
Advanced (C1)
Hindi
Bilingual or Proficient (C2)
Bhojpuri
Bilingual or Proficient (C2)

Timeline

Sr. Executive- Account Manager

Threpsi Solutions Pvt. Ltd. (PharmEasy)
02.2022 - Current

Key Account Manager

OYO Hotels and Homes Pvt. Ltd.
09.2019 - 01.2020

Assistant Sales Manager

OYO Hotels and Homes Pvt. Ltd.
06.2018 - 09.2019

Relationship Manager

Solvy Tech Solutions Pvt. Ltd. (Zopper)
09.2016 - 06.2018

Client Services Team Lead

ND Infotech
10.2015 - 08.2016

Client Service Executive

ND Infotech
12.2014 - 09.2015

Business Development Executive

ND Infotech
01.2014 - 11.2014

Business Development Executive

JBD Holdings (88db.com)
09.2012 - 12.2013

PGDM - Marketing

Lotus Institute of Management

Bachelor of Science - Hardware And Networking

Allahabad Agricultural Institute

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SWADESH RANJAN