Swagata Banerjee
Technical Specialist
Chennai
Summary
Experienced IT professional with having skills on ServiceNow, ITSM and ITIL methods along with experience on Telecom and IP Routing. Dealing with business stakeholders, understanding their requirements and translating them to functional specifications. Experience in working collaboratively in geographically dispersed team & customer.
Overview
14
14
years of professional experience
4
4
years of post-secondary education
5
5
Certifications
3
3
Languages
Work History
Technical Specialist
HCL Technologies
Chennai
11.2021 - Current
- Assessed business requirements to create focused solutions.
- Work within team and individually to achieve customer goals within timeline.
- Developed ServiceNow best practices into customer's environments.
- Collaborated with stakeholders to transform client requirements into turnkey solutions.
- Maintained authoritative knowledge through continued education and ongoing training.
- Researched and adopted new technologies to add value to existing offerings.
- Maintained Agile way.
Sr. System Administrator
Nokia Network
Chennai
10.2014 - 11.2021
- Monitor and track progress, prepare status report reports, co-ordinate task and activities directed towards completion of Sprint goals and release.
- Worked in Agile methodologies – Scrum Framework such as Scrum Planning ,User Stories , Daily Scrum etc
- Resolved issues and escalated problems with knowledgeable support and quality service.
- Maintained flexible schedule and responded to after-hours and weekend emergencies.
- Worked with users to determine areas of technology in need of improved usability.
- Adopted cost-effective, useful solutions to implement into current systems.
- Provided on-site support to Airtel-Tanzania, Asiacel-Iraq, Du-Dubai, VHA-Australia.
- Delivered solution as SPOC, Individual contributer as well as a team member.
- Designed customer network using Visio and provided end-to-end support.
- Handled multiple customer (telecom, enterprise & banking) and multi-domain teams geographically distributed.
Project Consultant
Ernst & Young
Kokata
11.2013 - 10.2014
- Prepared contingency plans.
- Performed Project Management.
- Manage Co-ordination with the MSP engaged in project work, keeping State Head informed of progress and issues in order to manage expectations on all project requirements and deliverable.
- Manage and communicate a clear vision of the projects objectives, and motivate the project team to achieve them, create a project environment that enables peak performance by team members.
- Updated customers and senior leaders on progress and roadblocks.
Execution Engineer
HFCL Ltd.
Kolkata
05.2013 - 11.2013
- Completed preliminary design reviews on and off-site to define project scope.
- Collected data, established facts and drew valid conclusions to execute findings.
- Routed and integrated technical and electrical components for projects.
BSS Engineer
Huawei Telecommunication (India) Company Private Limited
Kolkata
07.2012 - 05.2013
- Operation & Maintenance of HUAWEI CDMA BSC66800, M2000 and BTS3900 BRAND system.
- Developed work plans for various personnel roles based on strengths and talents.
- Performed preventative maintenance to keep tools and equipment functional.
- Developed positive working relationships with stakeholders to effectively coordinate work activities.
- Provided input to team lead regarding areas for process and procedural improvement.
Team Leader
The 3 Guys Network Pvt. Ltd
Kolkata
11.2008 - 07.2012
- Mentored and guided employees to foster proper completion of assigned duties.
- Built strong relationships with customers through positive attitude and attentive response.
- Provided technical supports to different teams working in fields.
Education
B-Tech - Electronics & Communication Engg
Mallabhum Institute of Technology
West Bengal 08.2003 - 07.2007
Skills
Agile & Scrum
ServiceNow Development
ITIL Process
Business Analyst
Project Management
Microsemi TimeSeries
Certification
ServiceNow Certified System Administrator - ServiceNow
Timeline
Technical Specialist
HCL Technologies
11.2021 - Current
Sr. System Administrator
Nokia Network
10.2014 - 11.2021
Project Consultant
Ernst & Young
11.2013 - 10.2014
Execution Engineer
HFCL Ltd.
05.2013 - 11.2013
BSS Engineer
Huawei Telecommunication (India) Company Private Limited
07.2012 - 05.2013
Team Leader
The 3 Guys Network Pvt. Ltd
11.2008 - 07.2012
B-Tech - Electronics & Communication Engg
Mallabhum Institute of Technology
08.2003 - 07.2007