Swagata Chakraborty
Durgapur
Summary
Results-driven Store/Deputy Manager with 2.8+ years of experience in the telecom industry, specializing in store operations, team management, and customer relationship excellence. Skilled in driving revenue growth through effective sales planning, lead generation, and process optimization. Adept at managing P&L, ensuring regulatory compliance, and executing audits to uphold operational standards. Proven expertise in fostering high-performing teams and delivering exceptional customer experiences to achieve business objectives.
Overview
4
4
years of professional experience
Work History
Deputy Manager
Bharti Airtel
11.2023 - Current
- Effectively managed store operations, including P&L responsibilities, expense control, and loss prevention, ensuring optimal financial performance and operational efficiency.
- Led a team off-roll employees, fostering a culture of accountability and collaboration through regular performance reviews and coaching.
- Executed daily process checks to ensure compliance with organizational policies and regulatory standards, including cash audits, IT asset audits, and mystery audits.
- Focused on customer service excellence and lead generation, building strong client relationships and driving consistent growth in customer satisfaction metrics.
- Streamlined workflows by identifying operational gaps and implementing corrective measures to enhance process efficiency and service delivery.
- Coordinated marketing and branding activities at the store level, successfully increasing footfall and contributing to revenue growth.
- Ensured adherence to compliance requirements by meticulously managing documentation, systems, and regulatory processes.
- Analyzed key performance indicators (KPIs) to monitor progress, improve decision-making, and achieve targets across sales and service objectives.
Store Manager
Vodafone Idea Ltd.
08.2022 - 10.2023
- Managed the entire P&L, store operations, and customer relationship management for one of Vodafone Idea's profit centers, consistently driving profitability.
- Led marketing and operational strategies at the Vodafone Idea store, surpassing sales and revenue targets across telecom and non-telecom products.
- Optimized team performance through regular reviews, strategic meetings, and targeted performance improvement initiatives.
- Identified operational and service gaps, implementing corrective actions to improve process efficiency and customer satisfaction.
- Ensured full compliance with TRAI regulations by maintaining accurate documentation and system adherence across all store processes.
- Executed impactful marketing, branding, and promotional campaigns to boost footfall and enhance customer engagement.
- Achieved sales targets and minimized churn through effective sales planning, forecasting, and quality acquisition strategies.
- Resolved customer issues efficiently by coordinating with the Complaint Desk and Fast Track Team, improving retention and loyalty.
Management Trainee
WILDCRAFT
05.2021 - 10.2021
- Creating new and engaging promotional campaigns
- End to End execution of Campaigns and Marketing plan along with the collaboration of internal & external stakeholders
- Understanding below the line (BTL) and some above the line (ATL) activities for Marketing
- Achieving business goals through Customer Acquisition, Customer Retention, Upselling and Cross- Selling
- Market analysis
Education
MBA - Marketing
Bengal Institute of Business Studies
Kolkata, India01.2022
BBA - Marketing
Dr. B C ROY Engineering Collage
Kolkata, India01.2020
Skills
- MS Office
- Advanced Excel
- People Management
- Customer Support and Engagement
- SQL
- Operations management
- Task delegation
- Financial Compliance and IT Asset Governance
Activities
- Organising cultural events at college level
- Wild photography
Languages
English
Hindi
Bengali
Certificationsandskills
Google Digital Unlocked: The Fundamental of digital Marketing, 2021, MS Office, Advanced Excel, WEDIDIT NGO, Volunteer
Personal Information
- Age: 25
- Date of Birth: 11/25/98
- Gender: F
- Marital Status: Married
Timeline
Deputy Manager
Bharti Airtel
11.2023 - Current
Store Manager
Vodafone Idea Ltd.
08.2022 - 10.2023
Management Trainee
WILDCRAFT
05.2021 - 10.2021
MBA - Marketing
Bengal Institute of Business Studies
BBA - Marketing
Dr. B C ROY Engineering Collage
Similar Profiles
Yacouba SoireYacouba Soire
Inventory Manager at Airtel Burkina, Bharti AirtelInventory Manager at Airtel Burkina, Bharti Airtel
Ranjit PanikarRanjit Panikar
Account Manager - B2B Business Development at Bharti Airtel Limited (Airtel Business)Account Manager - B2B Business Development at Bharti Airtel Limited (Airtel Business)
Atul SudanAtul Sudan
Sr. Manager Project Manager at Bharti Airtel ltd.Sr. Manager Project Manager at Bharti Airtel ltd.