Summary
Overview
Work History
Education
Skills
PROFESSIONAL QUALIFICATIONS
Accomplishments
Languages
Hobbies and Interests
Personal Information
Disclaimer
Timeline
Generic
SWAGATAM SARKAR

SWAGATAM SARKAR

Senior Associate
Hyderabad

Summary

Willing to work and explore my ideas and talent towards the growth of the organization I will join. Willing to work as a key member in challenging and creative environment with committed and dedicated people..

Overview

5
5
years of professional experience

Work History

Senior Associate (Chat process)

Intouchcx
08.2024 - Current
  • Handling customer queries and also helping the customer to purchase any product or services on Web Chat and E-mails
  • Analyzing customer data: Analyzing customer data to gain insights into their needs
  • Educate current and potential customers with product and service information
  • Maintain accurate customer records
  • Identify and escalate priority issues to the Team Leader and Ops Team
  • Actively participate in team meetings

Senior Associate (Chat process)

Tech Mahindra
02.2023 - 02.2024
  • Handling customer queries on Web Chat, E-mails and Social Media
  • Educate current and potential customers with product and service information
  • Maintain accurate customer records
  • Identify and escalate priority issues to the Team Leader and Ops Team
  • Actively participate in team meetings

Senior Process Associate (Content Reviewer)

Wipro Technologies
10.2020 - 10.2022
  • Analyzing and reviewing user profiles, videos, and text-based content and/or investigating, escalating and/or resolving issues
  • Review and analyze the content
  • Moderate user generated content on our websites / applications where users post and upload content
  • Maintained up-to-date knowledge of company policies and procedures

HR recruiter

Live connections
06.2019 - 09.2020
  • End to end recruitment: Sourcing, Staffing, and on boarding candidates
  • Screening: short listing candidates sourced through portal (Naukri, Monster, Shine, Times jobs) and validating them on their experience and interest
  • Identifying right candidates with required Skill set and experience and make sure that it should match with the requirement as per the job
  • Preparing Requisition gathering template and sending it to corresponding sourcing lead to initiate the sourcing
  • Short listing the profiles sourced

Education

MBA - HRM

Osmania University

B.COM -

Osmania University

Intermediate -

Atomic Energy Junior College

X CBSE -

Atomic Energy Central School-2

Skills

  • Believe in Team Work
  • Quick learner

PROFESSIONAL QUALIFICATIONS

Pursued a hardware and software course from NSIC(National Small Industries Corporation), ECIL, Hyderabad.

Pursued Cabin Crew and hospitality Management from Orbit Institute, Hyderabad from November 2010 - November 2012.

Accomplishments

  • Received Prizes in Co-Curricular activities and Sports Events.
  • Played for C division football club.

Languages

English
Hindi
Bengali
Telugu

Hobbies and Interests

  • Playing cricket, football and Indoor Sports
  • Dancing
  • Listening music

Personal Information

  • Date of Birth: 05/03/91
  • Gender: Male
  • Marital Status: Single
  • Religion: Hindu

Disclaimer

I declare that all information given above is true and correct to the best of my Knowledge.     

                                                                

                                                                                                            SWAGATAM SARKAR.                                      

Timeline

Senior Associate (Chat process)

Intouchcx
08.2024 - Current

Senior Associate (Chat process)

Tech Mahindra
02.2023 - 02.2024

Senior Process Associate (Content Reviewer)

Wipro Technologies
10.2020 - 10.2022

HR recruiter

Live connections
06.2019 - 09.2020

B.COM -

Osmania University

Intermediate -

Atomic Energy Junior College

X CBSE -

Atomic Energy Central School-2

MBA - HRM

Osmania University

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SWAGATAM SARKARSenior Associate