Summary
Overview
Work History
Education
Skills
Tools Used
Certification
Timeline
Generic

Swagato Sarkar

Summary

Experienced Product and Supply Chain technology professional with an overall experience of 8.5 years with 6 years in product discovery, strategy, design and deployment of B2B global products as part of supply chain transformation programs across Europe, America, Asia, Africa and NAMETRUB covering 55+ markets contributing to 40 Bn€ revenue

Overview

10
10
years of professional experience
1
1
Certification

Work History

PRODUCT MANAGER

UNILEVER
01.2023 - Current
  • Achieved 97% Automated Order Validation process across Top 100 customers of Unilever US leveraging key Order Management products and applying Product Analytics , Process and Task mining technologies
  • Delivered $10M savings and reduced cost/order by 25% through product and process efficiencies
  • Conducted problem discovery sessions, defined user journeys and prepared the prioritized product roadmap across 2 years
  • Achieved 2800 bps improvement in Order Touch Automation % across all customers by automating whitespaces through fit-gap analysis and discovery sessions with users
  • Defined the product playbook for the 7 Order to Cash Global hubs to achieve 95% touchless validation and 99% automated order entry globally by engaging with Product, Business and Engineering leadership
  • Discovered new growth avenues via market study and user feedback experiments to attain 100% user growth in key geographies.

IT Product Owner

UNILEVER
03.2018 - 12.2022
  • Managed 14M€ program and led an engineering team of ~80 to define the roadmap, design the product and roll out across 55+ markets globally contributing to 40B€ turnover
  • Defined user journeys, wireframes and adoption metrics for Order Management products like Customer Interactions, Customer Portal and Business Rules Engine
  • Reduced 80% of rollout time & achieved 90% cost reduction through an accelerated Go-To-Market strategy using an industrialized delivery model
  • Leader of the team who won ' the most Impactful Pega implementation' award from Pega
  • Evangelized the use of Scrum and Agile practices within engineering and business teams
  • Led end to end product deployments from fit-gap analysis, product vision definition to rollout and delivery across 80+ countries

MANAGEMENT TRAINEE

UNILEVER
02.2017 - 03.2018
  • Performed short stints to execute strategic projects for leadership across Supply Chain, Marketing, Sales, Factory, Information Technology and Finance functions.
  • Designed a Go To Market strategy and adoption metrics for Hindustan Unilever radio brand campaigns for rural India

MANAGEMENT INTERN

UNILEVER
04.2016 - 05.2016
  • Developed unified reporting and analytics products to optimize tax outflow for Hindustan Unilever's 3.3 Billion Euro business
  • Conducted user interviews, prepared wireframes and engaged with engineering teams to develop unified tax reporting products as an enabler for GST implementation.

SAP CONSULTANT

SCHNEIDER ELECTRIC
07.2013 - 06.2015
  • Increased Savings of 0.6M Euros for Schneider in 2014 through the CFR Project
  • Reduced Downtime by over 50% in Schneider Electric's Global SAP systems through improving product resilience in the O2C processes
  • Best Performer in the Sales-Distribution team, improved platform resilience by resolving 207 incidents in a calendar year, the maximum in the team
  • Facilitated CMMI 5 certification of Schneider through team metric & incident backlog reports

Education

MBA - Business Management

XLRI - Xavier School of Management
Jamshedpur, India
02.2017

Bachelor of Engineering - Production Engineering

Jadavpur University
Kolkata, India
05.2013

Skills

  • Problem Discovery
  • Product Vision and Strategy
  • Business Case Development
  • Product Roadmaps
  • Product Analytics
  • Stakeholder Management
  • Business Transformation
  • Change Management
  • Global Deployment
  • Scrum Framework
  • Product GTM Strategy
  • SaaS and PaaS products

Tools Used

Roadmap Execution

Atlassian stack (Jira, Confluence)

Pega Agile Studio

MS Planner

Business Analytics

Power BI, MS Excel

Presentation

MS Powerpoint

ERP

SAP SD/LE/MM

Process Automation
Pega, High Radius, SAP CRM

Certification

  • Certified Professional Scrum Master by scrum.org
  • Agile Project Management Certification from Udemy
  • Lean six sigma certification by Udemy

Timeline

PRODUCT MANAGER

UNILEVER
01.2023 - Current

IT Product Owner

UNILEVER
03.2018 - 12.2022

MANAGEMENT TRAINEE

UNILEVER
02.2017 - 03.2018

MANAGEMENT INTERN

UNILEVER
04.2016 - 05.2016

SAP CONSULTANT

SCHNEIDER ELECTRIC
07.2013 - 06.2015

MBA - Business Management

XLRI - Xavier School of Management

Bachelor of Engineering - Production Engineering

Jadavpur University

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Swagato Sarkar