Swaminathan J

• Managed end-to-end execution of market research projects (trackers, wave, and ad hoc studies) using CAWI, CAPI, and CASI methodologies, overseeing budgets ranging from $2M to $8M.
• Served as the primary liaison between internal teams, client service teams, and stakeholders to ensure alignment on objectives, timelines, and deliverables.
• Led kick-off meetings to define project scope, milestones, and stakeholder expectations.
• Proactively identified and mitigated project risks, ensuring seamless workflows and timely issue resolution.
• Consistently delivered high-quality projects within budget and on schedule, enhancing client satisfaction.
• Effectively balanced priorities by maintaining frequent communication with stakeholders throughout the project lifecycle to ensure timely delivery of reports and findings, meeting set quality standards.

Key Achievements:

• Improved file delivery turnaround by two days by implementing enhanced quality checks.
• Developed a comprehensive project checklist, ensuring error-free deliverables.
• Earned multiple commendations from senior leadership for exceptional attention to detail and proactive identification of minor data input errors.

• Led data-driven research projects to analyze U.S.-based small and medium businesses, gathering market insights through LinkedIn, Oracle’s DataFox, and other tools.
• Validated collected data and utilized algorithms to automate information processing.
• Conducted manual quality checks on peer-collected data to ensure accuracy.

Key Achievements:

• Suggested strategies to cut the data collection time by 90%.
• Led a team of ten on a critical project incorporating NAICS, as selected by project manager.

• Conducted market analysis for financial products, helping clients increase subscription services by 15%.
• Implemented competitor analysis and customer behavior tracking, providing valuable insights for client reports.
• Managed a team of five, streamlining report turnaround time by 20 days.

• Managed the distribution of SWIFT messages and facilitated inquiry handling for payment transactions.
• Conducted investigation processes on cheque payments and provided proof of payment for international transactions.
• Handled Office of Foreign Assets Control (OFAC) queries and gathered required information for decision-making in payment processing.