SWAMY LAKKOL B K
Bengaluru
Summary
Dynamic sales operations professional with over 14 years of experience in the full Quote-to-Cash (Q2C) lifecycle, specializing in Renewal Quoting, Order Management, Deal Desk operations, and Partner/Distributor Management. Proven track record of enhancing EMEA regional operations from Bangalore GCC environments within leading global technology firms, including Juniper Networks, EMC (Dell Technologies), Oracle, and Computacenter. Proficient in SAP CRM, SAP Order Management, Oracle R11i/R12, and Salesforce (SFDC), with a strong emphasis on cross-functional collaboration, escalation management, process improvement, and stakeholder engagement. Committed to driving operational excellence and delivering impactful results in fast-paced environments.
Overview
14
14
years of professional experience
Work History
Global Business Support Senior Specialist
Computacenter India Pvt Ltd
08.2025 - 05.2026
- Managed end-to-end Quote-to-Cash operations including quoting, Sales Order (SO) creation, invoicing, and logistics coordination for global enterprise customers.
- Coordinated procurement requirements with vendors, distributors, and partners across international markets.
- Oversaw warehouse setup, goods receipt, and shipment planning using stock-and-sell models.
- Collaborated with Finance to obtain approvals for non-standard discount requests, ensuring deal compliance.
- Served as key liaison between internal Finance, logistics, and vendor teams to ensure seamless order fulfilment.
Sales Admin Specialist II (Sales Operations)
Juniper Networks India Pvt Ltd
01.2022 - 08.2025
- Prepared and managed Renewal Quotes for the EMEA region using SAP, ensuring accuracy and on-time delivery.
- Served as primary point of contact for partners and distributors on all renewal quote queries and Renewal Portal support.
- Prepared manual quotes for the Sales team and coordinated non-standard discount approvals with Finance.
- Collaborated with Order Management, Sales Representatives, and IT teams to streamline the end-to-end renewals process.
- Addressed and resolved escalations from partners and distributors within agreed SLA timelines.
Financial Analyst
Juniper Networks India Pvt Ltd
01.2020 - 12.2022
- Managed post-sales financial operations: rebate file validation, inventory audits for channel partners, and weekly distributor sales tracking.
- Partnered with the Deal Desk for quote creation and approval workflows with accurate discount structures.
- Supported monthly, quarterly, and annual financial closing processes by coordinating with Revenue, Audit, and Finance teams.
- Designed and delivered ad hoc reports for Sales and Sales Operations Management to support strategic decisions.
- Acted as key liaison between IT, Order Management, Audit, Revenue, and Deal Desk teams to resolve issues and escalations.
Sales Operations Consultant (via Adecco Technologies)
Juniper Networks India Pvt Ltd
12.2017 - 01.2020
- Supported channel sales operations including inventory tracking, partner audit coordination, and sales trend analysis.
- Tracked and reported distributor inventory counts by uploading files into internal systems on a weekly basis.
Executive – Sales Operations
Sasken Technologies India Pvt Ltd
05.2017 - 11.2017
- Managed order booking, purchase order processing, and daily operational status reporting.
- Major resource with GST transition, ensuring operational continuity and compliance.
Senior Analyst – Sales Operations
Oracle India Pvt Ltd
06.2016 - 05.2017
- Validating order packages and cross checking with PO and Deal ID and booking the order and generating the sales order in the system.
- Coordinated with IBG and provisioning teams to ensure accurate cloud product order booking.
- Responsible for PO query resolution, ordering document validation, and daily process communication to the team.
Process Operations Specialist
EMC Software & Services India Pvt Ltd (now Dell Technologies)
07.2012 - 06.2016
- Participated in the pilot team that integrated the quoting process from the Ireland team for the EMEA region; received training from the Ireland process trainer and trained new team members.
- Executed hardware and software order processing using Oracle Order Management (R11i), ensuring compliance with standard procedures and country-specific exceptions.
- Oversaw Quote-to-Order process, including business requirement analysis, order booking, PO processing, and enterprise account quoting.
Education
Master - Financial Analysis & Management
University of Mysore
Mysore, India05-2012
Skills
ERP & CRM:
Expertise in SAP order management
Work efficiency
Skilled in utilizing Microsoft Office applications
Quote-to-Cash operations
Inventory and order coordination
Invoicing processes
Awards
Awarded for outstanding contribution to quote processing and customer acquisition support for the Sales team., Contributed to the Innovation Team by proposing process improvement initiatives.
Timeline
Global Business Support Senior Specialist
Computacenter India Pvt Ltd
08.2025 - 05.2026
Sales Admin Specialist II (Sales Operations)
Juniper Networks India Pvt Ltd
01.2022 - 08.2025
Financial Analyst
Juniper Networks India Pvt Ltd
01.2020 - 12.2022
Sales Operations Consultant (via Adecco Technologies)
Juniper Networks India Pvt Ltd
12.2017 - 01.2020
Executive – Sales Operations
Sasken Technologies India Pvt Ltd
05.2017 - 11.2017
Senior Analyst – Sales Operations
Oracle India Pvt Ltd
06.2016 - 05.2017
Process Operations Specialist
EMC Software & Services India Pvt Ltd (now Dell Technologies)
07.2012 - 06.2016
Master - Financial Analysis & Management
University of Mysore