Summary
Overview
Work History
Education
Skills
Languages
Accomplishments
Timeline
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Swapna Bolimela

Hyderabad

Summary

Placement Manager with a proven 85% success rate at IT Talent Hub. Expertise in strategic decision-making and client relationship management enhances employer partnerships and student career guidance. Focused on talent retention and resource allocation, driving impactful results in all initiatives.

Overview

18
18
years of professional experience

Work History

Placement Manager

Grethena
Chennai
10.2023 - Current
  • Secured 85% placement success rate within six months through effective oversight of placement processes.
  • Increased employer partnerships by 30% through implementation of strategic initiatives.
  • Developed strong relationships with potential employers to enhance student placements.
  • Provided guidance to over 200 students in CV writing, interview preparation, and professional behavior.
  • Supported students in identifying suitable opportunities based on skills and career aspirations.
  • Negotiated internship, apprenticeship, and employment contract terms effectively.
  • Ensured accuracy in placement records for detailed weekly and monthly reports.

Team Lead

Tech Mahindra Limited
HYDERABAD
12.2018 - 05.2023
  • Directed a team of 25 associates in ISP technical support operations.
  • Facilitated resource management while addressing team conflicts proactively.
  • Implemented strategies for managing daily shrinkage and optimizing staffing levels.
  • Evaluated team rhythms to effectively control attrition rates.
  • Oversaw operational activities ensuring compliance with service level agreements and key metrics.
  • Executed real-time monitoring schedules to assess hold times and queue skilling accuracy.
  • Carried out joint call listening sessions and performance audits for continuous improvement.
  • Provided ongoing coaching and process updates while engaging in people development activities.

Management Trainee

UNILEVER
HYDERABAD
07.2014 - 01.2017
  • Genpact Remote Transitioned the third party risk assessment process of one of the leading FMCG manufacturer.
  • Performed UAT and have played a key role in Third party risk assessment process and application designing.
  • Have worked as a due diligence professional for one of the prominent Client to approve their customers post validating the contractual agreements, reviewing the watch list screening and anti money laundering results.
  • Participating in process reviews with the customers and managing the customer relationship Handling PM and suppliers queries through calls and Emails Handling the help desk mailbox.
  • Single point of contact for key procurement manager and suppliers and helped in compliance % HYDERABAD.
  • Handling all the ADHOC queries from the customer.
  • Creating SOP's for the team, USER Guides for Suppliers and Procurement Managers.
  • Handling daily team huddle for Indian and Mexico Hub.
  • Training new joiners in the process.

Process Associate

Genpact
Hyderabad
04.2007 - 06.2014
  • As Process Associate to transition Customers like General Motors, ITnE Whirlpool - Carrier Operation in United States and to get up skilled on Supply Chain Management.
  • Process dealing on time Pickup and Delivery of Shipments for GM, ITnE & Whirlpool customers.
  • Set up suppliers, update payment terms and currency type in JDA.
  • Setting up rate contracts (Tariffs) in application called Transport manager (JDA) using different applications for both US and Europe Customers.
  • Ensure system implementation of all new customers updates thereby avoiding customer dissatisfaction through wrong information.
  • Assists senior analysts with enforcement of procurement policies and processes, including the use of RFQ and RFP processes to identify potential suppliers.
  • Training the new hires on the process and different CTQ's.
  • Prepare the process training plan and create process Road maps.
  • Prepare and track the process performance report for the new hires on a weekly basis and report out to the Manager.
  • Mentor, support and guide the new hires in positive direction aligned to you respectively.
  • Initiating development plans for process improvement for optimum customer satisfaction.

Education

Bachelor of Commerce -

Wesley Degree College For Women
06-2007

Skills

  • Strategic decision making
  • Effective time management
  • Procurement and contract oversight
  • Client relationship management
  • AML and due diligence practices
  • Resource allocation
  • Talent retention strategies
  • Leadership development
  • Recruitment processes
  • System implementation strategies
  • Customer satisfaction focus
  • Technical support solutions
  • Auditing capabilities
  • Lean methodologies

Languages

English

Accomplishments

  • Start Performer Award – December 2023
  • Best Performer Award – August 2024
  • Spot Award – January 2025

Timeline

Placement Manager

Grethena
10.2023 - Current

Team Lead

Tech Mahindra Limited
12.2018 - 05.2023

Management Trainee

UNILEVER
07.2014 - 01.2017

Process Associate

Genpact
04.2007 - 06.2014

Bachelor of Commerce -

Wesley Degree College For Women

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Swapna Bolimela