Swapna NA
Bangalore
Summary
Dynamic analyst with a proven track record at Dell Technologies, skilled in Salesforce management and data analysis. Spearheaded process improvements that enhanced operational efficiency and accuracy. Adept at training development and risk assessment, I thrive in collaborative environments, delivering impactful solutions that drive business success.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Analyst, Sales Planning & Strategy
Dell Technologies Private Ltd.
06.2022 - 10.2024
- Key player in the Modernize the Install Base operations team that enables sales teams with tech refresh for the existing customer install base.
- Support and resolve tickets related to tech refresh assets and opportunities related to SFDC.
- Part of the 3-member team handling the Sweep Process, a continuous improvement project that focuses on install base data accuracy.
- Created reports and dashboards to monitor customer data trends.
- Maintained or updated business intelligence tools, databases or dashboards.
- Evaluated existing company procedures and suggested ways they could be improved, utilizing the full potential of the Salesforce platform.
- Developed training materials for users on how to use the new features implemented in the organization's CRM system effectively.
- Automated processes using Workflows and Process Builder and Flow Builder to improve operational efficiency.
- Assessed programs to identify risks or problems to determine appropriate responses.
- Participated in setting up test plans, conducted tests, documented results, and communicated findings to stakeholders.
Supply Chain Management Specialist
Dell Technologies Private Ltd.
01.2017 - 05.2022
- Organizing the reverse logistics (de-installation and packaging), which includes the creation of RMA in SAP.
- Managing the goods, orders, returns, and return credits.
- Booking Dell orders for the APJ region (Order Management).
- Manage team SLAs, prepare key performance metrics, and conduct quality audits for the team.
- Handle the monthly team performance report based on productivity and quality, and act as an advocate for the team to internal and external stakeholders.
- Understand and resolve customer queries and concerns.
- With accuracy.
- Evaluated and selected information or other technology solutions to improve tracking and reporting of materials or product distribution, storage or inventory.
- Conferred with supply chain planners to forecast demand or create supply plans.
- Implemented new or improved supply chain processes to enhance efficiency or performance.
- Collaborated with internal teams to ensure efficient order fulfillment processes.
- Reviewed customer orders for accuracy prior to shipment release.
- Created reports on key performance indicators for management review.
Associate
Dell Technologies Private Ltd.
11.2012 - 01.2017
- Worked on preparing quotations for renewal opportunities for existing Dell EMC customers
- Configure sales orders based on DUN and consolidate into single opportunity for renewal
- Configure hardware and software contracts based on the deal finalized by the customer
Associate
Fidelity Business Services India Pvt Ltd
05.2011 - 01.2012
- Interpret the request, determine the appropriate changes needed to AAROW and ensure that all pertinent information has been provided in the XTRAC
Education
BBM -
HKE Society Shree Veerendra Patil College
Skills
- SAP
- Oracle 11i
- Internet and email operations
- Advance Excel proficiency
- Technical troubleshooting
- ORL
- GII
- Data analysis
- Salesforce management
- MS Office – Word
- MS Office – PowerPoint
- Training development
- Risk assessment
- Inventory management
- Order management
- Workflow Analysis
- SQL and databases
- Process improvements
Certification
- Advance Excel
- Lean Six Sigma
Languages
- English
- Telugu
- Kannada
- Tamil
- Hindi
Honor Awards
- Bronze award, 04/01/14 - 06/30/14, Bronze Award for Best Performance
- Bronze award, 10/01/14 - 12/31/14, Bronze Award for 100% Productivity & Quality
- Silver Award, 04/01/18 - 06/30/18, For taking up Israel project & preparing commercial Invoices.
Timeline
Analyst, Sales Planning & Strategy
Dell Technologies Private Ltd.
06.2022 - 10.2024
Supply Chain Management Specialist
Dell Technologies Private Ltd.
01.2017 - 05.2022
Associate
Dell Technologies Private Ltd.
11.2012 - 01.2017
Associate
Fidelity Business Services India Pvt Ltd
05.2011 - 01.2012
BBM -
HKE Society Shree Veerendra Patil College
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