Summary
Overview
Work History
Education
Skills
Hobbies and Interests
Languages
Accomplishments
Languages
Declaration
Timeline
Generic

SWAPNA RAJAMPETA

Hyderabad

Summary

Dynamic Process Specialist at Accenture with a proven track record in operations management and quality assurance. Successfully mentored teams to achieve 100% training quality while enhancing process adherence. Skilled in data analysis and decision-making, I drive impactful solutions that foster user safety and operational efficiency across diverse product areas.

Overview

3
3
years of professional experience

Work History

Process Specialist

Accenture
Hyderabad
06.2023 - Current
  • Addressed critical safety and integrity issues as part of Trust & Safety team.
    Collaborated with cross-functional teams at Google to deliver impactful solutions for abuse concerns including malware, spam, and account hijacking.
    Removed harmful content to foster a safer user experience.
  • Conducted analysis on large datasets to identify new abuse trends.
    Established protections to defend maps against potential abuses.
  • Assisted the team by performing quality checks, and guided them to maintain their quality.
  • Successfully mentoring the 3 to 4 batches for operators, and completed the training with 100% quality.
  • Motivated the team to reach the KPIs and tasks.
  • Conducted multiple training and refresher sessions on workflows and client updates.
  • Evaluated client requirements and allocated resources effectively to meet deadlines.
  • Analyzed user accounts to detect fraudulent activities and provided resolution for queries.
  • After the specialist gained proficiency across various product sectors, reflecting valuable experience.

Geo Content Reviewer

Accenture
Hyderabad
06.2022 - 05.2025
  • Analyzed and corrected business listings on Google Maps based on user reports.
  • Reviewed and evaluated content for policy violations according to community guidelines.
  • Collaborated with QAs and trainers to clarify updates and support informed decision-making.
  • Monitored knowledge base for recent updates to ensure awareness of changes.
  • Proposed innovative ideas to improve team dynamics and work environment.
  • Reviewed and evaluated content for accuracy, quality, and appropriateness to ensure compliance with company standards.
  • Documented findings of each review in a detailed report.
  • Identified areas where improvements could be made in terms of reviewing policies and procedures.
  • Identified and reviewed live website content, determining necessary updates or deletions.
  • Addressed process gaps by implementing effective solutions to enhance operational efficiency.
  • Tracked emerging technology trends across various platforms to inform strategic initiatives.
  • Navigated multiple queues across diverse product areas to enhance the experience.

Education

Post-Graduate - Computer Science

Wesley Pg College
Telengana
08-2024

Bachelor of Science - Computer Science

Dewan Bahardur Padma Rao Mudhiliar Degree College
Telangana
07-2021

Intermediate - MPC

NRI Junior College
Telangana
05-2018

SSC -

Sree Saraswathi Vidhya Mandir High School
Telangana
06-2016

Skills

  • Operations management, mentoring
  • Mentoring
  • Process improvement and quality assurance
  • Leadership and team management
  • Google Workspace and MS Office
  • Time management
  • Employee evaluation and auditing
  • Data analysis and report generation
  • Process improvement
  • Decision-making
  • Multitasking abilities

Hobbies and Interests

  • Dancing
  • singing
  • Earning certifications in diverse fields

Languages

  • English
  • Telugu
  • Hindi

Accomplishments

Awarded 'Star of the Business' for achieving 100% production and quality in 2023

Won the RNR and ‘Best Performer’ award for the best performance in 2024

Languages

French
First Language

Declaration

I certify that the above information is true, accurate, and complete to the best of my knowledge.

Timeline

Process Specialist

Accenture
06.2023 - Current

Geo Content Reviewer

Accenture
06.2022 - 05.2025

Post-Graduate - Computer Science

Wesley Pg College

Bachelor of Science - Computer Science

Dewan Bahardur Padma Rao Mudhiliar Degree College

Intermediate - MPC

NRI Junior College

SSC -

Sree Saraswathi Vidhya Mandir High School

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SWAPNA RAJAMPETA