Swapna Sunil Nagotkar
Mumbai
Summary
Dynamic professional with a proven track record at Blue Dart Express Ltd, adept in MS-Office and excelling in building client relationships. Spearheaded key account management, achieving significant business growth through strategic solutions and effective team training. Recognized for outstanding communication and problem-solving skills, ensuring high client satisfaction and operational excellence.
Overview
16
16
years of professional experience
Work History
Key Account Manager
Blue Dart Express Ltd
12.2023 - Current
- Managed key accounts, ensuring high client satisfaction and service delivery
- Acted as primary liaison, resolving queries and issues promptly
- Built strong, trust-based client relationships through consistent communication
- Collaborated across teams to improve operations and ensure service accuracy
- Anticipated client needs and implemented proactive solutions
- Met shipment and revenue targets, driving business growth
- Analyzed customer feedback to improve service and performance
- Trained new team members to uphold company customer service standards
Customer Service Executive
FedEx Express
01.2017 - 11.2023
- Delivered prompt solutions to customer inquiries, ensuring satisfaction and handling escalations from clients and senior management
- Processed claims for lost or damaged shipments, coordinating with international teams
- Conducted employee performance audits, providing constructive feedback and floor support
- Managed customs documentation, amendments, and generated daily reports to optimize operations
Assistant Administrator
Sun Pharmaceuticals Industries Ltd
08.2015 - 11.2015
- Led daily administration of the corporate office to ensure efficient operations
- Managed front desk activities, expense tracking, courier services, and office supplies
- Arranged travel, hotel bookings, and conference logistics for corporate events
- Processed vendor payments and managed purchase orders through the ERP system
- Organized employee onboarding and induction programs
Front Office Supervisor
Hotel Suba International
05.2010 - 05.2013
- Supervised front desk operations, ensuring smooth check-ins and check-outs
- Managed financial tasks, including cash receipts and guest accounts
- Resolved guest complaints promptly and followed up on service requests
- Awarded 'Best Employer of the Month' for outstanding performance in March
Clerical Executive
Kanchan English Junior College
07.2008 - 07.2010
- Oversaw daily clerical duties, ensuring seamless project execution
- Assisted in resource allocation and managed administrative tasks for students
Education
Post Graduate Diploma - Supply Chain Management
Welingkar University- Currently pursiung
11.2024
Bachelor of Arts (BA) -
Sikkim Manipal University
Higher Secondary Certificate (HSC) -
Viva College
Secondary School Certificate (SSC) -
B.K.S English High School
Skills
- MS-Office
- Internet and Netwroking Basics
- Google workspace
Accomplishments
- Awarded Best Performer at Sun Pharmaceuticals for consistently meeting targets.
- Received 'Best Employer of the Month' at Hotel Suba International for exceptional service.
- Honored with the Best Customer Handling Award at Blue Dart for managing top 100.
Personal Information
Date of Birth: 30/05/90
Timeline
Key Account Manager
Blue Dart Express Ltd
12.2023 - Current
Customer Service Executive
FedEx Express
01.2017 - 11.2023
Assistant Administrator
Sun Pharmaceuticals Industries Ltd
08.2015 - 11.2015
Front Office Supervisor
Hotel Suba International
05.2010 - 05.2013
Clerical Executive
Kanchan English Junior College
07.2008 - 07.2010
Post Graduate Diploma - Supply Chain Management
Welingkar University- Currently pursiung
Bachelor of Arts (BA) -
Sikkim Manipal University
Higher Secondary Certificate (HSC) -
Viva College
Secondary School Certificate (SSC) -
B.K.S English High School
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