Summary
Overview
Work History
Education
Skills
Extra-Curricular Activities
Keystrengthsskillsabilities
Personal Information
Professionaloverview - Summary
Timeline
Generic

Namrata Neelkumar

Pune

Summary

Result-driven professional over 7 years 10 months of qualitative experience in Customer Service, Travel service domains handling diverse responsibilities in operation i.e. voice & non voice and billing department, Strong experience in handling various Customer services. Recently worked in Insurance Domain for both voice and non voice departments. Customer focused, target oriented. Self-motivated & optimistic by nature. An effective and strong team player with analytical and problem-solving skills

Energetic and analytical with keen eye for detail and passion for uncovering insights. Committed to driving data-driven decisions and delivering actionable recommendations.

Overview

9
9
years of professional experience
4
4
Languages

Work History

Analyst

Allstate Solutions Pvt Ltd.
01.2019 - Current
  • Company Overview: Allstate is a US based Insurance company
  • I worked for Auto claims
  • Taken calls for inbound initially and now working for the outbound process, taking care of documentation for the claims
  • It includes calling the customers, sending emails and text messages as and when required
  • Had been associated with the Commercial team wherein worked on end-to-end claims, which included contacting customer, adjusters, claim owners, attorneys, issuing payments, sending and collecting documents from customer as well as finance companies and checking on the final payments from third party taking care of salvage
  • Run the daily report towards the end of the shift to track the pending tasks on the claims and forwarded the data to the Team leads and associates to meet the claims completion daily targets
  • Allstate is a US based Insurance company

Associate

WNS World Network Services Global Services Pvt Ltd
05.2016 - 11.2018
  • Company Overview: WNS serves for UK based travel company as a customer support
  • Taken calls for Pre travel customer support, where in have assisted customers with their bookings and done upselling over the calls
  • Have been associated with the Pre Travels emails team wherein have helped the customer out in there booking related queries over the email
  • Have also taking calls with the after travel customer support escalation desk resolving customers complaints once they are back from the holiday
  • Also worked with After travel complaints email, wherein, have resolved customers complaints after investigation and at times also given out compensation and refunds wherever required
  • WNS serves for UK based travel company as a customer support

Education

BSc - Chem

Pune University

HSC - undefined

Maharashtra Board

SSC - undefined

Maharashtra Board

Skills

  • Customer service

  • Team player

  • Leadership

  • Call handling

  • Organization

  • Problem-solving

  • Analytical skills

  • Adaptability

Extra-Curricular Activities

Watching Movies Travelling Listening to music

Keystrengthsskillsabilities

  • Strong leading Abilities in customer service environment prime aim to be a team player & lead by example.
  • Experience on handling different types of calls.
  • Highly organized, with greater problem-solving and analytical abilities & ever ready to take new challenges & task.

Personal Information

  • Date of Birth: 06/08/83
  • Gender: Female
  • Marital Status: Married

Professionaloverview - Summary

Result-driven professional over 7 years 10 months of qualitative experience in Customer Service, Travel service domains handling diverse responsibilities in operation i.e. voice & non voice and billing department, Strong experience in handling various Customer services. Recently worked in Insurance Domain for both voice and non voice departments. Customer focused, target oriented. Self-motivated & optimistic by nature. An effective and strong team player with analytical and problem-solving skills.

Timeline

Analyst

Allstate Solutions Pvt Ltd.
01.2019 - Current

Associate

WNS World Network Services Global Services Pvt Ltd
05.2016 - 11.2018

HSC - undefined

Maharashtra Board

SSC - undefined

Maharashtra Board

BSc - Chem

Pune University

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Namrata Neelkumar