SWAPNANIL CHAKRABORTY
Kolkata
Summary
Azure-certified Technical Support Engineer with 3+ years of experience in network monitoring, incident management, and application support. Skilled in TCP/IP, DNS troubleshooting, and tools like SolarWinds and Cisco DNAC. Experienced in resolving P1/P2 incidents and ensuring SLA compliance. Certified in AZ-900 and AZ-500 with knowledge of Azure networking and monitoring. Azure-Certified Technical Support Engineer with background in network monitoring and incident management. Resolved 30-50 daily incidents, ensuring SLA compliance through effective troubleshooting of TCP/IP, DNS, and DHCP. Delivered optimal performance in a 24/7 NOC environment, leveraging tools like SolarWinds and Cisco DNAC.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Technical Support Engineer - Networking
Wipro
2022.02 - Current
- Provided L1/L2 support for network environments (TCP/IP, DNS, DHCP)
- Monitored systems using SolarWinds, Cisco DNAC, LogicMonitor
- Resolved 30-50 daily incidents including P1/P2 outages
- Diagnosed network latency, packet loss, and performance issues
- Worked in 24/7 NOC environment
- Used ServiceNow for ITIL-based incident and change management
- Coordinated with vendors (Zayo, Segra, Spectrum)
Education
M.Tech - Computer Science
BITS Pilani
2025-01
BCA -
Swami Vivekananda Institute
2021-01
Skills
- TCP/IP
- DNS
- DHCP
- VPN
- SolarWinds
- Cisco DNAC
- LogicMonitor
- ServiceNow
- Microsoft Azure Fundamentals
- Azure Security
- AZ-900
- AZ-500
- VNet
- NSG
- Load Balancer
- Azure Monitor (basic)
- Incident management
- Performance monitoring
- Solarwinds
- Logic Monitor
- DNAC
- Meraki
- Change management
- Problem diagnosis
Certification
- AZ-900
- AZ-500
Languages
English
Hindi
Bengali
Custom Section
AZ-900, AZ-500, VNet, NSG, Load Balancer, Azure Monitor (basic)
Timeline
Technical Support Engineer - Networking
Wipro
2022.02 - Current
M.Tech - Computer Science
BITS Pilani
BCA -
Swami Vivekananda Institute