Swapneel Suhas Salvi
Technology Leadership
Mumbai
Summary
Dynamic IT infrastructure leader with 23+ years of experience in people management, technical support, and enterprise IT operations across networking, servers, systems, and email platforms. Proven expertise in driving IT projects, ensuring SLA-driven service delivery, leading high-performing teams, and designing secure, scalable infrastructure solutions. Strong in stakeholder management, problem-solving, and aligning technology with business goals.
Overview
24
24
years of professional experience
7
7
Certifications
Work History
Assistant Vice President
Spark Capital Financial Holdings Private Limited
09.2023 - Current
- Implementation of CCSRF process wide organization
- Anticipate and Address emerging Cybersecurity Trends and Threats: Detect, Protect and Implement
- Communicate Security Risks to Executive Leadership
- Collaborate with Executives to Define Risk Management Strategies and implement security policies and Awareness
- Manage Incident Response and Crisis Management
- Streamlined operations, strategic hiring decisions, staff performance enhancement, and outsources inconsequential tasks to external partners.
- Transitioned email platform from google workspace to office 365 to fulfill CCSRF requirements, it was done with graceful data migration
- Datacenter implementation for the new branches of an organization
- Successful migrations and implementations of the strategic projects like DLP, Backup, Database Management, MFA, PAM and more....
- Spark Capital is a two-decade old mid-market financial services franchise offering investment banking, asset management and private wealth management solutions
Manager
Ambit Pvt. Ltd.
04.2017 - 09.2023
- Manage information technology and computer systems
- Plan, organize, control and evaluate projects and seek for timely closure
- IT staff recruiting, training and coaching employees
- Design, develop, implement and coordinate systems, policies and procedures
- Ensure security of data, network access and backup systems
- Review user needs with the help of IT Helpdesk portal and provide directive to take necessary changes in the user systems
- Identify problematic areas and implement strategic solutions in time
- Audit servers, network and systems and take action their outcomes
- Handle annual budget and ensure cost effectiveness
- Ambit strives to be India’s premier Investment Bank by focusing on providing innovative tailor-made solutions which add value for client needs.
Operations Manager
Ensure Support Services (IND) Ltd.
04.2014 - 03.2017
- Manage daily calls at Helpdesk Portal and provide 99.99% resolution
- Networking and System Administration
- Customer Relationship Management
- Ensure, commencing its Indian operations in 1993, is today positioned as the largest Supply Chain Solution Provider in emerging markets.
Operations Manager
Redington India Limited
01.2012 - 03.2014
- Preparing SOW, SLA, MIS, Process & Achieving them
- Present MIS in monthly review meet in detail
- Provide Trainings to engineers (monthly two trainings)
- Conduct team meet every Saturday to ensure call closure to achieve committed SLA, also to understand team issues and concerns to build up team synchronization
- Setup and monitoring of on-site discipline processes to build up customer satisfaction
- First point of contact for screening, budgeting & providing salary breakup to new candidates.
- Administration of Google Apps for Business such as creation/deletion users & group, manage C-Panel , Monitor dashboard and evaluate solution for bugs and issues in the product
- Supervision on Network issues with Network Admin for all types of network calls
- Managing SAN storage for multiple windows host machines
- Meeting 99% uptimes of Servers, LAN, WAN, Email, Internet (set benchmarks and measure uptimes)
- Software License Compliance
- Keeping track of all warranties & AMCs and ensuring renewals in time
- Designing of new process templates such as Change Request, RACI, MIS, Site Handover, Site Checklist, SPOT, Daily Tracker, AV Report, WSUS.
- EPP (End-Point-Protection)2012, SSR 2012 (Symantec System Recovery)
- Administration of Windows servers (2003, 2008 R2) such as ID creation / Deletion, Manage Group Policy, manage folder access, Manage DNS.DHCP, Monitoring.
- Implementation of Wi-Fi
- Implementation of Lotus Notes to Google Apps migration
- Implementation of Domain migration
- Redington, commencing its Indian operations in 1993, is today positioned as the largest Supply Chain Solution Provider in emerging markets.
Operations Manager
Genius Consultants Ltd.
11.2011 - 12.2011
- Daily Team Review
- Daily Calls Review
- Asset Review with Helpdesk & getting Inventory maintained.
- Attending Customer Weekly Meets
- Discussing Projects.
- Team Leader-Responsibilities
- Generating Monthly Reports for the site.
- Working on Engineers performance and skillet.
- Attending Client Monthly Review Meetings every month.
- Organizing Engineers Review meeting every Month. Resolving major issues.
- Since the company’s inception, we have been in the fore front for partnering with clients as their strategic IT associate and service provider.
Team Leader
Omnitech InfoSolutions Ltd.
10.2008 - 11.2011
- Handled team of 9 eggs. Of four locations. (Mumbai / Delhi / Bangalore / Chennai)
- Vendor Management.
- Asset Management in Advent Net Plus.
- Mail Management
- Maintaining Blackberry Enterprise Server.
- Maintaining WINTEL servers (Monitoring, OS troubleshooting, AD, DNS, GPMC)
- Managing Backup and restore
- Managing Antivirus (Symantec End-Point Protection)
- Managing SMTP (Symantec Bright mail Gateway)
- Managing IT Helpdesk Service desk Portal (Manage Engine)
- Delivering progressive results with competency in the areas of IT for Business ACE: Availability, Continuity & Enhancement is our motto.
Desktop Administration
AARGE SYSTEMS Ltd.
06.2005 - 09.2008
- Network monitoring & troubleshooting.
- Handled network, desktops, laptops including file & print server monitoring & maintenance.
- Installing & Configure network, OS, backup & restore activity for server, desktop, laptop system.
- Security implementation with D-Link wireless router & Server administration on windows XP family.
Executive Engineer
Kernel Technologies Private Limited
09.2002 - 06.2005
- Network monitoring & troubleshooting.
- Handled network, desktops, laptops including file & print server monitoring & maintenance.
- Installing & Configure network, OS, backup & restore activity for server, desktop, laptop system.
- Security implementation with D-Link wireless router & Server administration on windows XP family.
Education
B.Com. -
Mumbai University
Mumbai01.2015
HSC - undefined
Mumbai University
Mumbai01.1998
SSC - undefined
Mumbai University
Mumbai01.1996
Skills
- Subject matter expert
- Team leadership
- Operations Management
Effective negotiation
Strategic planning
Operations management
Project management
Operations planning
Cross-functional communication
Certification
2014 – VCP 5 (VMware Certified Professional 5 Data Center Virtualization)
Interests
Surfing internet to gain idea on latest technologies, loopholes and outcome, Watching knowledge base programs, Listening music, songs & watching movies
ACTIVITIES & AWARDS
Awarded with Spot awards 2 times during the tenure with Omnitech Infosolutions Ltd., Client appreciated for responsibility and ownership in Ambit
OCCUPATIONAL COUNTER
- Assistant Vice President - Spark Financial Holdings Private Limited (Sep-2023 To Till Date)
- Manager - Ambit Private Limited (Apr-2017 To Sep-2023)
- Operations Manager - Ensure Support Services India Limited (Apr-2014 To Mar-2017)
- Operations Manager - Redington India Limited (Jan-2012 To March-2014)
- Operations Manager - Genius Consultants Limited (Nov-2011 To Dec-2011)
- Team Leader - Omnitech Infosolutions Limited (Oct-2008 To Nov-2011)
- Desktop Administrator - Aarge Systems (June-2005 To Sep-2008)
- Executive Engineer - Kernel Technologies Private Limited (Sep-2002 To June-2005)
Timeline
Assistant Vice President
Spark Capital Financial Holdings Private Limited
09.2023 - Current
Manager
Ambit Pvt. Ltd.
04.2017 - 09.2023
Operations Manager
Ensure Support Services (IND) Ltd.
04.2014 - 03.2017
Operations Manager
Redington India Limited
01.2012 - 03.2014
Operations Manager
Genius Consultants Ltd.
11.2011 - 12.2011
Team Leader
Omnitech InfoSolutions Ltd.
10.2008 - 11.2011
Desktop Administration
AARGE SYSTEMS Ltd.
06.2005 - 09.2008
Executive Engineer
Kernel Technologies Private Limited
09.2002 - 06.2005
HSC - undefined
Mumbai University
SSC - undefined
Mumbai University
B.Com. -
Mumbai University