Swapnika Pulluri
Sydney
Summary
Results-driven Operations Specialist with a knack for enhancing productivity and efficiency in task completion. Possess specialized skills in process optimization, project management, and supply chain coordination. Excel in teamwork, communication, and problem-solving to achieve objectives and improve operational workflows.
Overview
7
7
years of professional experience
Work History
Operations Specialist
Wells Fargo International Solutions Private Limited
Hyderabad
10.2023 - 03.2025
- Research and resolve moderately complex operational tasks, being accountable for the entire process from the recipient of work to resolution and closure, including originating source documents, ensuring data adherence to regulations, processing payments, and resolving discrepancies.
- Analyze and present recommendations for resolving more complex situations and exercise some independent judgement while developing of understanding of policies, procedures and compliance regulations.
- The main objective is to improve the cashing rates for the cheques sent to customers as a part of the remediation execution. Post issuing the cheques to the customers, any returned cheques to the IMPE (Internal Methodology Post Execution) team play an important role in reissuing the cheques by contacting multiple teams and identifying new address of the customers for returned cheques. We conduct address hygiene analysis on the return mail population, and reissue the cheques.
Investigation Specialist
Amazon Development Centre (India) Private Limited
Hyderabad
05.2019 - 04.2023
- Investigate high-risk or suspicious transaction activity with merchants and retailers in order to determine proper action.
- Review and recommend improvements to existing risk modeling techniques to upper management. Work with management to identify and develop best practices according to industry standards.
- Utilize multiple research tools and document the findings to make decisions and finalize an escalation.
- Analyze daily merchant batch settlements for parameter violations, and initiate the appropriate adverse action order to mitigate loss.
- Train new hire batches regarding SOPs, policies, and tools. Analyze team performances, and provide feedback.
- Collaborate with various departments to successfully approve merchant transactions.
- Manage multiple tasks independently to meet deadlines, investigate red flags for fraud, bad debt, and false accounting statements.
- Respond to client queries and concerns professionally.
Senior Associate
Wipro Limited
Hyderabad
01.2018 - 05.2019
- I worked as a quality analyst for the client, Google (Waymo Autonomous Car), enhancing machine training inputs to the Waymo autonomous car by machine learning methodology. This is to train the car to detect and react to the surroundings, accordingly.
- Collecting data from sensors and analyzing unusual behavior from surrounding objects, and then training the car to avoid potential collisions by dynamically changing the speed of the self-driving car.
Education
Bachelor of Technology - Electrical And Electronic Engineering
SR Engineering College
Warangal, India01-2017
Skills
- Quality assurance
- Transaction monitoring
- Risk assessment
- Operational analysis
- Problem solving
- Training and development
- Time management
- Operational efficiency
Affiliations
- Completed the Mount Everest Base Camp trek (the highest mountain in the world), and leader at the IEEE Student Chapter
- Developed a visitor count device with funding from Purdue University via the EPICS self-learning program
- Trained over 50 new hires on SOPs, policies, and tools, resulting in a 15% increase in team efficiency
- Successfully investigated high-risk transaction activities, leading to a reduction in fraudulent losses by 20%
- Recommended and implemented improvements to risk modeling techniques that enhanced accuracy by 30%
- Managed and prioritized multiple tasks effectively, consistently meeting deadlines, and improving overall departmental workflow.
- Analyzed fraud patterns through deep investigations, effectively reducing chargeback rates by an impressive 18%
- Developed and implemented a comprehensive training program that improved the onboarding experience for new hires, resulting in a 25% increase in early performance metrics
- Won accolades as a quality champion at Wipro
- Won employee of the month consistently for maintaining 100% quality at Amazon and Wells Fargo
Timeline
Operations Specialist
Wells Fargo International Solutions Private Limited
10.2023 - 03.2025
Investigation Specialist
Amazon Development Centre (India) Private Limited
05.2019 - 04.2023
Senior Associate
Wipro Limited
01.2018 - 05.2019
Bachelor of Technology - Electrical And Electronic Engineering
SR Engineering College
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