Swapnil Babu

Highlights:

• Realized and maintained a consistent yearly decrease of $5 million in cloud expenditures
• Successfully lowered S1 and S2 incidents by 30%
• Reduced operational tickets incoming by 30%
• Achieved improvements in both Customer CSAT score and Retention by minimizing scheduled downtime, optimizing cloud performance,and streamlining Patching and Release processes
• Sustained a high uptime rate of 99.99% for the last 5 years, following an increase from 97% in 2014
• Achieved ISO and SOC 2 certifications to enhance cloud security by 60% in cloud environments
• Implemented Scrum and Sprint methodologies, cultivating an environment of operational excellence.

Key Contributions:

Key Responsibilities and Achievements:

• Architected and Scaled Infrastructure: Designed and implemented scalable backend infrastructure capable of managing hundreds of thousands of concurrent requests, prioritizing system reliability and performance across AWS and GCP environments.
• Leadership & Team Scaling: Expanded and mentored a core team from 4 to 30 members, leading the transition to DevSecOps and SRE disciplines. Successfully integrated a global team of over 80 members across six time zones, fostering a culture of innovation and excellence.
• Hands-On Coding & Development: Committed to a hands-on coding approach, actively participating in programming and feature development, ensuring the delivery of high-quality, maintainable, and efficient code.
• Cross-Department Collaboration: Worked closely with product and support teams to align engineering goals with business strategies, contributing significantly to the company’s vision and success.
• Cloud Strategy and Cost Management: Realized and maintained a consistent yearly decrease of $5 million in cloud expenditures through proactive financial management and optimization strategies.
• Security and Compliance: Implemented 'Security as Code' practices, achieving ISO and SOC 2 certifications that enhanced cloud security by 60% in cloud environments.
• Innovation & Transformation: Spearheaded digital transformation initiatives, transitioning traditional NOC and Systems Administration teams into specialized roles, significantly enhancing operational capabilities.
• Incident Response & Problem Resolution: Developed and maintained comprehensive incident response plans, reducing S1 and S2 incidents by 30% and improving MTTR through a three-layered outside-in monitoring approach.

• Infrastructure Management: Oversaw remote IT infrastructure, ensuring 99.9% uptime for production systems, including critical web and database servers.
• Project Leadership: Led infrastructure projects, from server installations to version deployments, aligning with business requirements.
• System Administration: Managed and maintained AD, Exchange, VMware, DNS, Citrix, and network load balancing, enhancing system reliability.
• Monitoring and Optimization: Deployed monitoring tools like SolarWinds and implemented SharePoint as an organizational solution, optimizing business processes.
• Documentation and Reporting: Developed infrastructure diagrams, release management processes, and provided detailed reports and presentations on system performance to management.

• Server and Infrastructure Management: Managed leased lines, production, database, and development servers, including installation, configuration, and vendor coordination for VMware, Citrix Xen, and other infrastructure.
• Virtualization and Migration: Installed and configured Windows and Linux servers, executed P2V migrations, and managed virtual machines, ensuring efficient deployment, backups, and system snapshots.
• System Administration: Administered Active Directory, Exchange, and permissions, along with troubleshooting application, operating system, and network issues for over 1200 servers.
• Network and Security Maintenance: Designed and troubleshot LAN/WAN setups, applied security patches, and maintained data center environments with monitoring tools like Cacti and SolarWinds.
• Reporting and Compliance: Conducted PCI audits, managed firmware and hardware upgrades, and created detailed reports, documentation, and inventory management for hardware, licenses, and antivirus.

• Server Administration and Lab Setup: Managed WINTEL hardware and administered Windows and Linux servers for training setups and Prometric labs for CMS students.
• Training and Knowledge Sharing: Provided training on MSCSE, Redhat, and CCNA, while also upgrading faculty knowledge and presenting new technologies to students and prospects.