Swapnil Chakranarayan
Project Manager
Pune
Summary
Creative Module Lead with Twenty-year track record guiding enterprise-wide technological wellbeing. Skilled at aligning human and technical resources to enhance return on investment and accelerate business progress. Dedicated to wringing optimal performance from available resources while charting cost-efficient upgrade paths. I am a GCP (Associate Cloud Engineer) Certified and an ITIL V3 certified multi skilled professional currently working as a Module Lead from the past 18 years with Mphasis. I have had the opportunity to manage operations based on ITIL – Performing End to end support; focused on Incident Management, Change Management, Problem Management and Configuration Management. Also worked as an SRE support engagement, providing a (24/7) Production support for mission critical Java/.NET/ Informatica/Mainframe/ Batch applications hosted on GCP/PCF/on-Premise environments. Developed an understanding of client’s organizational structure and infrastructure environment. Leading a Team of 15 members by successfully fulfilling the project requirements and handling escalations. With a proven track record of successfully working both Offshore and Onshore. I possess strong adaptability to quickly learn and excel in new technologies, making me an ideal candidate for embracing new challenges. Reliable Module Lead with 20 years aligning business' financial and IT interests to produce cost-effective, harmonious operations. Adept at discerning maximally beneficial technical changes with minimal budgetary impact. Keen to help exceed business goals through careful management of personnel and dedicated optimization of equipment.
Overview
19
19
years of professional experience
3
3
Certifications
3
3
Languages
Work History
Module Lead
Charles Schwab
Pune
02.2023 - 03.2024
- Collaborated cross-functionally to ensure seamless integration of modules into larger projects or systems.
- Maintained expert knowledge of industry trends and advancements in module development technologies, ensuring that our organization remained competitive within the market landscape.
- Respond to trouble tickets and Adhoc queries regarding monitoring for both Production and Pre-Prod Environment’s.
- Operate, Monitor and Control, overnight batch processing utilizing BMC Control-M in a 24/7 environment.
- Respond, Track and create trouble tickets regarding all failures and error condition.
Module Lead
Charles Schwab
07.2021 - 01.2023
- Effectively handling a team of 14 resources working in 24/7 (Shifts) rotation model.
- Application Production support engagement, providing support for critical Java/.NET/Batch applications hosted on GCP/PCF/on-Premise environments.
- Monitoring Java application/Services availability.
- Ensuring SLA’s are met, monitoring Incident and Change management.
- Initiating and driving Techlines in case of outages/major incidents/Batch abends, until Service Restoration.
- Application code Debugging, Issue analysis, Code fix, Knowledge base creation, documentation of SOP’s, Production Deployments, Pre & Post Patching/Maintenance activities, Service Requests.
- Building monitoring solutions using APM tool – Splunk. Creating Dashboards and Reports.
Configuration Lead
Sabre Account
06.2014 - 06.2021
- Service modelling – modelling a service into ESL and managing and maintaining the relationships.
- With access to Admin interface - create new solution, by defining the Category and business description and then further mapping it to the customer software and business application respectively.
- Check if the server is present in ESL and verify the status, also identify to which standard software it has been linked through the instances tab.
- Adding servers to customer software, solution relationships, database and CI groups.
- Use of bulk load for updating data or work it separately by Service model.
- Work on Service requests by Checking if the servers are mentioned in ESL and request the CMDB information from client (by sending mails/alerts to Sabre).
- Synchronize CMDB data in ServiceNow (Client Tool) and ESL, so that we can create/update the service models according to the information that is in SNOW(Client tool).
- Hence pull data from ESL of (Business Applications, Customer Software, Solution to System CI, Solution to Solution, Solution to Instance and Instance to Instance) and also pull data from SNOW of (Business Services, Technical Services, Business Services to Technical Services relationships, Technical Services to Technical Services relationships, Business Services to Servers relations, Technical Services to Servers relations).
- Use Excel to identify what is missing, what needs to be updated of the extracted reports.
- Perform weekly or biweekly audits to check if there were changes in Service Now CI’s or relationships that we were not aware of and update ESL accordingly.
- Communicating & following up with stakeholders to fulfill the requirements in ESL and to maintain CMDB accuracy, status and other attributes.
- Validate instances running on the system every time, before decommissioning the servers and marking the status as OBSOLETE.
- Responsible for representing Configuration management team in Americas Change, Release & Deployment, Configuration, and Knowledge Management Village Agenda on a monthly basis.
Incident Coordinator
RBS Account
07.2012 - 05.2014
- Conducting the Daily Service Excellence Meeting.
- Incident detection and recording.
- Classification and initial support.
- Incident ownership, monitoring, tracking and communication.
- Incident closure.
Principal Infrastructure Engineer
Kraft Account
04.2010 - 06.2012
- Responsible for Conducting the Daily Service Excellence Call /Meeting, Reporting and addressing the Daily Sev# 1 and 2 Incidents.
- Led migration projects to modernize legacy systems, resulting in improved performance and reduced maintenance costs.
- Developed comprehensive documentation and training materials for IT staff, ensuring smooth knowledge transfer and consistent practices.
- Co-ordination with teams like Service desk, Change Management, Problem Management, Capacity Management, Service Delivery Managers of HUB and Service Manager for delivering their report which can be discuss on the Service Excellence call.
- Analyzing Incidents (especially Critical Incidents) and Problems to identify and act upon trends, Tracking open Problems and identifying any Problem that requires increased focus to meet agreed target levels.
Project Resource
Service Management Tool
06.2008 - 09.2009
- Assisted the SMT team with Gateway monitoring and Incident Metrics for ticketing tool BMC REMEDY IT Service Management.
Knowledge Author
EKMS
11.2007 - 12.2007
- Documentation and uploading documents into EKMS after collecting information from the support teams of different application used for Cargill service desk.
Sr. Technical support
Kraft Account
11.2006 - 10.2007
- Worked for service desk and as a specialist for IPASS issues.
Associate
WIPRO
12.2005 - 10.2006
Specialist Customer support
IBM
02.2005 - 09.2005
Education
Bachelor in Business Administration -
Periyar University
Skills
Control-M
undefinedCertification
Google Cloud Professional - Associate Cloud Engineer
Personal Information
- Passport Number: U4830992
- Passport Date Of Issue: 08/31/20
- Passport Place Of Issue: Pune
- Passport Expiry Date: 08/30/30
Visa Details
- Canada Work Visa, W-1 (Worker), Validity: 07/11/22 until 07/11/25.
- US B1/B2, Validity: 27th Jan 2023 through 24th Jan 2033.
Timeline
Module Lead
Charles Schwab
02.2023 - 03.2024
Module Lead
Charles Schwab
07.2021 - 01.2023
Configuration Lead
Sabre Account
06.2014 - 06.2021
Incident Coordinator
RBS Account
07.2012 - 05.2014
Principal Infrastructure Engineer
Kraft Account
04.2010 - 06.2012
Project Resource
Service Management Tool
06.2008 - 09.2009
Knowledge Author
EKMS
11.2007 - 12.2007
Sr. Technical support
Kraft Account
11.2006 - 10.2007
Associate
WIPRO
12.2005 - 10.2006
Specialist Customer support
IBM
02.2005 - 09.2005
Bachelor in Business Administration -
Periyar University
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