Swapnil Deshmukh
Pune
Summary
Results-driven professional with over 12 years of experience in Aftermarket, Parts Sales, and HEMM Service. Demonstrates exceptional communication and coaching abilities at all organizational levels, coupled with a strong commitment to conflict management. Known for leading teams to successful outcomes in complex environments while optimizing resource utilization and enhancing profitability. Possesses core competencies in customer satisfaction procedures and operational efficiency, successfully developing key accounts and expanding revenue streams.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Regional Parts and Service Manager
Epiroc Mining India Ltd
Nagpur
11.2023 - Current
- Drove sales growth for spare parts and service contracts, achieving revenue targets in mining and exploration segments.
- Managed end-to-end service operations, ensuring efficient maintenance and high equipment performance.
- Built and led skilled service teams, focusing on customer satisfaction and operational excellence.
- Improved customer satisfaction index annually by delivering proactive and reliable service solutions.
- Oversaw large contracts and ensured timely payment collection for parts and service agreements.
- Supported surface and underground equipment with strategic maintenance and parts availability.
- Provided regional support through extensive travel, addressing on-site issues and fostering client relationships.
- Streamlined service processes for mining, exploration, and aggregate quarry industries.
Operation Manager PSD- Drilling Solutions
Epiroc Mining India Limited
Udaipur
08.2021 - Current
- Company Overview: Working as Operation Manager for PSD division based at Regional Office, Udaipur
- Providing technical service support under CPH/AMC contract to customer HZL with operating wide range of machines
- Assist with the Management of MRS India Contract with the capability to deliver a first class Service/product
- Work collaboratively with other stakeholders responsible for Project Deliverables to ensure effective and efficient Contract Execution
- Enforce EPIROC policies and guidelines as described in 'The Way We Do Things'
- Maintain and enforce a culture of Safety and Health above all else along with a strong environmental responsibility
- Development of people with understanding, knowledge, and ability to instill customers with the confidence required to rely on the deliverance and quality output of these individuals
- Educate Team on all facets of Contract Management and ensure compliance of Contractual Obligations
- Identify all Risks and Opportunities identified under the Contract in collaboration with BLM-MRS for HZL Operations and set up Actions to mitigate and capitalize, respectively
- Ensure available tools will allow us to: Enhance the service offer, increase efficiency, deliver customer satisfaction, safeguard profitability, and enhance the safety & reliability of EPIROC’s people, products, and services
- Working as Operation Manager for PSD division based at Regional Office, Udaipur
- Providing technical service support under CPH/AMC contract to customer HZL with operating wide range of machines
- Secured the contractual maintenance KPIs targets, Operational and Financial
- Received appreciation trophy from customer about machine consistence best performance of machine in term of availability and reliability
- Consistently achieving remarkable UGP profitability for both kayad and RA mine
- Appreciated and rewarded from management for 'Best site Management'
- Did many team building activities and competency development programs have been executed and succeeded
Site Manager PSD- Drilling Solutions
Epiroc Mining India Limited
02.2018 - 07.2021
- Responsible for the complete project management and execution of the project undertaken
- Responsible for managing of maintenance service contract activities of different UG and surface RCS controlled equipment
- Delivery of a cost-effective maintenance regime delivering availability and reliability of machine with SHE health and Environment
- Responsible for monthly Invoicing tracking from start to end cycle to be closed within time
- Customer Relation Management including Dispute Resolution
- Demonstrate commitment through personal example, leadership and participation in monitoring of established working practices
- Contribute own improvement ideas as well as listening to & making informed comment on team members improvement ideas
Senior Service Engineer- Plant & Machinery Division
ITD Cementation India Limited
11.2011 - 01.2018
- Responsible for handling different plant machineries like hydraulic Rotary piling Rig, hydraulic micro ITH & DTH drilling rigs
- To carry out on timely inspection, repairing & maintenance of hydraulic equipment
- To keep minimum inventory of spare and lubrications at site
- To prepare & maintain records of P&M periodical reports equipment manuals
- To monitor & control for cost effectiveness and smooth operations of P&M
Sales Marketing Engineer
Premier Refrigeration and Air conditioning (I) Pvt Ltd
04.2011 - 11.2011
- Develop proposals, often involving cost effectiveness or return on investment calculations
- Specified and designed HVAC systems according to customers’ needs
- Conduct post sale follow-ups with customers to ensure all sales agreements have been accomplished
- Manage and sustain high levels of customer satisfaction
- Ensure Company financial standards are maintained
Education
PG Diploma - Operations Management
Indira Gandhi National Open University
01.2016
B. TECH - Mechanical Engineering
Government College of Engineering, Amravati University
01.2011
Diploma - Mechanical Engineering
Government Polytechnic, Amravati
01.2008
HSC -
Mahatma Fule College
Warud, M.H., India01.2005
SSC -
R.G.Deshmukh Krushi Vidyalaya
Wathoda, Warud, M.H., India01.2003
Skills
- Aftermarket Sales & Service
- Spare Parts Management
- Service Maint Management
- Business Development
- Project Management
- Strategic Business Planning
- Contract Management
- Operations Management
- Team Management
- Customer Relationship
Certification
- BPCS (Business Process Control System)
- Service Level TL-1 and TL-2
- SAP (PM Module), ERP
- Windows OS and Office tools
- AutoCAD 2000 (2D & 3D Modeling), Pro-e
Languages
- English
- Hindi
- Marathi
Personal Information
Date of Birth: 05/08/87
Trainingsattended
- High Performance Team workshop at Udaipur
- Leadership Training at Udaipur
- Training on advanced excel
- Training on Service Contracts simulation at Udaipur
Timeline
Regional Parts and Service Manager
Epiroc Mining India Ltd
11.2023 - Current
Operation Manager PSD- Drilling Solutions
Epiroc Mining India Limited
08.2021 - Current
Site Manager PSD- Drilling Solutions
Epiroc Mining India Limited
02.2018 - 07.2021
Senior Service Engineer- Plant & Machinery Division
ITD Cementation India Limited
11.2011 - 01.2018
Sales Marketing Engineer
Premier Refrigeration and Air conditioning (I) Pvt Ltd
04.2011 - 11.2011
PG Diploma - Operations Management
Indira Gandhi National Open University
B. TECH - Mechanical Engineering
Government College of Engineering, Amravati University
Diploma - Mechanical Engineering
Government Polytechnic, Amravati
HSC -
Mahatma Fule College
SSC -
R.G.Deshmukh Krushi Vidyalaya
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