SWAPNIL DHAIGUDE
Virar East
Summary
Banking professional with extensive experience at DBS Bank India Ltd., specializing in customer acquisition and relationship management. Achieved consistent monthly sales targets while maintaining regulatory compliance. Skilled in Tally ERP 9, focused on driving business growth and improving customer satisfaction.
Overview
10
10
years of professional experience
Work History
CASA Personal Banker
DBS Bank India Ltd.
Andheri East
10.2023 - 04.2025
- Acquired new customers and explored business opportunities for bank growth.
- Sold banking and investment products tailored to customer needs.
- Handled customer queries, ensuring high levels of satisfaction.
- Identified sales opportunities and built relationships for bank and third-party products.
- Managed business relations with existing customers to deepen connections.
- Achieved monthly sales targets as assigned by bank.
- Tracked all engagement activities using CRM system for effective follow-up.
- Ensured compliance with KYC/SEBI regulations and banking norms.
Deputy Manager
Bandhan Bank Ltd.
Borivali West
12.2022 - 09.2023
- Handling and Making Decisions Regarding Daily Activities Relating To Banking Process, Cash Management, Clearing And Compliance With Operational Procedures And Regulatory Controls.
- Review Daily Accounts Opened, Report And Also Responsible For Current Account & Saving Account Sales.
- Monitor the branch sales targets and strategize to acquire new accounts and expand existing accounts by offering various financial products and services to the customer.
- Achieve annual targets for branch set in AOP (Annual operative plan).
- Make action plan, and strategize to get profit through branch operations and cross sell.
- Keep up to date with product to provide suitable advice to the customers.
- Reduce the waiting time for customers in branch.
- Increase the customer satisfaction.
- Know the value bankers (VBS) productivity and revenue generation.
- Ensure smooth functioning of the branch and follow banking norms.
- Responsible for monitoring business, compliance and operations.
- Responsible for taking decisions that are cost effective and generate revenue.
Assistant Manager
Axis Bank Ltd.
Borivali West
03.2021 - 11.2022
- Responsibility to get new customers for the bank and explore new business opportunities.
- Taking responsible for selling banking and investment products and services to customers based on their needs.
- Also handling customer queries to ensure customer satisfaction.
- I am identifying sales opportunities for both the Bank and third party products by acquiring new customers and building new relationships.
- To manage business relations with existing customers to increase the depth of existing relationships.
- To achieve sales targets as assigned by the bank on a monthly basis.
- Keeping Record and track all engagement activities through the CRM system.
- Comply with KYC/SEBI rules, regulations, and legislation governing the financial services industry.
- To handle pressure and meet deadlines.
- To work successfully as a part of a team.
- High sales orientation to meet the sales targets consistently.
- I was accountable for core operations and service responsibilities.
- Co-ordinate with central Operations team for processing of new business, existing Customer Engagements & Business Development.
- Bi-annually reviewed the compliance of existing and new client accounts as per RBI requirement.
Officer and Client Relation Partner
YES Bank Ltd.
Virar West
02.2017 - 03.2021
- To act as liaison between clients and management for business executions.
- I am understand client needs and identify new business opportunities.
- Negotiate business contracts and costs with customers need and Develop customized programs to meet client needs and close business.
- To provide customers consultations about company products or services.
- Develop business proposals and make product presentations for clients.
- To build positive and productive relationships with clients.
- To work in compliance with company standards and business guidelines.
- Development account strategies to meet monthly revenue targets.
- To assist in development of account budgets and timelines.
- To assess potential business risks and develop mitigation plans.
- To develop new business opportunities with potential and existing clients to achieve revenue goals.
- To provide outstanding services and ensure customers satisfaction.
- To address customer concerns and queries in a timely and accurate manner.
- Creating and manage the CASA NTB acquisition.
- Besides above I can also flow of cash mange budget allocation and prepare profit plan as per costing.
- Manage direct investment.
- Archive the revenue target from insurance, and other assets products for profit maximization to wealth.
- Effective utilization of procured funds.
- Increase the CASA Acquisition with management of Book.
Industry Internship
TATA Steel Wire Division
05.2015 - 07.2015
- Project Title: "MTB (Motor Tyre Bead) Spool Management process".
- SWOT Analysis of MTB, Visiting various garages, Regional Survey, Collecting Market Data.
Education
MMS - Marketing
Parle Tilak Vidyalaya Association's Institute of Management (PTVA's IM)
Mumbai01.2016
Certificate - Specified Person for a Corporate Agent
IRDAI
01.2015
B. Com. -
Vidyavardhini's College of Commerce, Science & Arts
Vasai (West)01.2013
H.S.C. -
Vidyavardhini's College of Commerce, Science & Arts
Vasai (West)01.2010
S.S.C. -
Narsinha Govindrao Vartak English Medium High School
01.2008
Skills
- Strong comprehension skills
- Patience and empathy
- Active listening
- Diligence and commitment
- MSCIT certification
- Tally ERP 9 proficiency
- MS PowerPoint expertise
Languages
- English
- Hindi
- Marathi
Hobbies and Interests
- Music
- Reading
Personal Information
- Date of Birth: 07/13/92
- Gender: Male
- Nationality: Indian
- Marital Status: Single
Native Place
A/P Niravagaj Tal-Baramati, Maharashtra, 413102
Timeline
CASA Personal Banker
DBS Bank India Ltd.
10.2023 - 04.2025
Deputy Manager
Bandhan Bank Ltd.
12.2022 - 09.2023
Assistant Manager
Axis Bank Ltd.
03.2021 - 11.2022
Officer and Client Relation Partner
YES Bank Ltd.
02.2017 - 03.2021
Industry Internship
TATA Steel Wire Division
05.2015 - 07.2015
MMS - Marketing
Parle Tilak Vidyalaya Association's Institute of Management (PTVA's IM)
Certificate - Specified Person for a Corporate Agent
IRDAI
B. Com. -
Vidyavardhini's College of Commerce, Science & Arts
H.S.C. -
Vidyavardhini's College of Commerce, Science & Arts
S.S.C. -
Narsinha Govindrao Vartak English Medium High School
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