Summary
Overview
Work History
Education
Skills
Details
Timeline
Generic

Swapnil Dhuri

Pune

Summary

A position in which acquired expertise, creative talents and commitment to excellence will have valuable application and appreciation. Name of the post applied for: - Senior System Engineer/ Application Support Engineer

Overview

17
17
years of professional experience
3
3
Languages

Work History

Sr. System Engineer

Zensar Technologies Ltd
08.2018 - Current
  • Working as Senior System Engineer for IT service desk which supports globally for end users.
  • Creating Email account by using Identity management tool, Assigning VPN Soft token to users.
  • Handling Inbound as well as Outbound calls for supporting end user who work in office or who work remotely over the globe.
  • Granting NTFS permissions, running basic scripts for few applications if required
  • Support End user with various applications e.g. Edms, Oracle R-12, Java Version 7.111 , 6.29, 6.51, 8.251, VPN, Master control, Splunk, Office 365, Teams , Skype One Drive, Sharepoint, AWS, One Drive.
  • Supporting end users by taking remote access from Bomgar Tool
  • Removing and adding users from distribution list From Azure Microsoft Entra ID, Activation of MFA from Azure Microsoft Entra ID
  • Granting access to different drives, also give access to specific folder access on drive by drive mapping.
  • Connecting user’s machine to Domain for trust relationship error.
  • Transferring tickets to respective teams by using Cherwell ticketing tool
  • Creating Disk Disk, Storage, Container from Azure Resetting password Granting Azure Microsoft Entra ID
  • Authentication access from Azure Microsoft Entra ID
  • Creating Virtual Machines for Windows, Adding roles for users from Azure Microsoft Entra ID
  • Creating Virtual Network, Subnets, Firewall Azure Microsoft Entra ID
  • Working on Microsoft Access database for removal of license for Terminated employees .
  • Adding Service Endpoints from Azure Microsoft Entra ID
  • Adding/Revoking Licenses for Visio, Visual studio, Miro, Creating teams channel
  • Analyzing Users, Sign in , Audit logs from Azure Microsoft Entra ID
  • Analyzing Emails issues by checking trace reports from Proofpoint and from Exchange Online Admin portal by using headers or subject line of emails for last 7 or 30 days.
  • Analyzing the correct path and active sites for sharepoint from Sharepoint Admin portal.
  • Adding Out of office from Exchange admin portal Providing Mail Delegation access as per requirement like, send as send on behalf,full access from exchange online admin portal.
  • Enabling licenses from Azure admin portal by re-processing the licenses if account is having license issue though it was assigned.
  • Creating Security group from Administrative units from Azure Microsoft Entra ID
  • Restoring deleted groups from Azure Microsoft Entra ID
  • Creating Guest Account from Azure Microsoft Entra ID

IT Administrator (Sr . Process executive)

Infosys BPO
09.2016 - 08.2018
  • Working as IT Administrator for processing New Starter, Leavers & Movers for Brit Users Globally
  • Creating Active Directory account for new users by using templates.
  • Creating Email account and admin account
  • Assigning RSA Hard & Soft token to users
  • Assigning Mitel Phone Extension by using Mycolab & My voice portal 6) Assigning Cisco Phone Extension by using Cisco Unified Portal
  • Creating VDI developer Machine on Hyper V by using Windows Server 2012.
  • Creating Security Groups.
  • Granting Access to different applications e.g – Eclipse, Ignis, Ever bridge, SharePoint, My MI etc.
  • Granting mailbox access to other user i.e send as access, send on behalf, Full access.
  • Revoking Licenses access for Terminated employees. Moving user to different location, different building, different Floor, different OU from AD.
  • Granting access to different drives, also give access to specific folder access on drive by drive mapping. Granting NTFS & DFS permissions.
  • Involve in every week Backup and recovery process from System State Backup.
  • Patching every week by using Fixlet 3 party software.
  • Reset Domain password from O365 Admin Console Updating Documents in Delve.
  • Troubleshooting for Outlook , Teams, Skype, Sharepoint,One Drive,Adobe, Visio from O365.

Customer Support Officer (Voice)

Hinduja Global Solutions Limited. (MPHASIS Pune)
10.2014 - 09.2016
  • Idea deals with customers in educating them with new postpaid plans, best offers on internet plan for sim card.
  • Educate customers to troubleshoot for making internet connection on all types of cell phone.
  • eg. Iphone, Samsung, Nokia, Blackberry.
  • Associate for handling Inbound as well as outbound calls.
  • Handling Technical problems.
  • Maintaining track record of all the cases in Crystal base software.

Customer Care Executive

IBM (Pune)
03.2012 - 12.2013
  • Project deals with modem and router internet connections. Educate customer to make wired as well as Wireless internet connections.
  • Enabling few settings in BIOS.Handling Queries of Customer Engineer
  • Taking remote access of customer PC by logging through website LogMeIn rescue for troubleshooting cable and Wi-Fi connections.
  • Maintaining Track record of all the cases in Citrix Software base.
  • Troubleshooting for DNS.Troubleshooting for 169 IP address,Troubleshooting for email based software e.g. Outlook ,Macmail, Incredimail, Troubleshooting for slow speed by optimizing browser settings and checking speed in safe mode

Senior Sales Promoter

CPM Sales & Marketing (I) Pvt.Ltd.3party Nokia (I) Pvt.Ltd (Pune)
02.2007 - 04.2011
  • Handling customer Queries.
  • Verification of stock and meeting to the standard level.
  • Verification of sales and submitting daily sales update.
  • Online reporting to ASTRIX
  • Maintaining sales and purchase records.
  • Selling Nokia Phone in Nokia Priority Outlet and completing monthly Seling Target.

Education

Completed Bachelor of Commerce -

Dr.C.V Raman Univrsity
04.2001 -

Skills

Microsoft Azure 104

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Details

Pune, 9503454818, swapnildhuri.900@gmail.com

Timeline

Sr. System Engineer

Zensar Technologies Ltd
08.2018 - Current

IT Administrator (Sr . Process executive)

Infosys BPO
09.2016 - 08.2018

Customer Support Officer (Voice)

Hinduja Global Solutions Limited. (MPHASIS Pune)
10.2014 - 09.2016

Customer Care Executive

IBM (Pune)
03.2012 - 12.2013

Senior Sales Promoter

CPM Sales & Marketing (I) Pvt.Ltd.3party Nokia (I) Pvt.Ltd (Pune)
02.2007 - 04.2011

Completed Bachelor of Commerce -

Dr.C.V Raman Univrsity
04.2001 -

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Swapnil Dhuri