SWAPNIL DHURI
ASSISTANT STORE MANAGER
Navi Mumbai
Summary
To secure a responsible career opportunity in a reputable organization achieve a Company's corporate mission while expanding my knowledge and skills.
Overview
13
13
years of professional experience
2018
2018
years of post-secondary education
3
3
Languages
Work History
Assistant Store Manager
Iplanet (Maple)
Navi Mumbai
04.2024 - Current
- Supervised a team of [12] sales associates, providing guidance and support to achieve sales targets.
- Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Resolved customer issues efficiently, maintaining a [specific metric, e.g., 95% customer satisfaction rating].
- Trained staff on product features, sales techniques, and customer service standards.
- Managed inventory and ensuring optimal stock levels.
Senior Sales Executive
Samsung
Navi Mumbai
01.2022 - 03.2024
- Identified new business opportunities through cold calling, networking, marketing and prospective database leads.
- Stayed current on company offerings and industry trends.
- Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
- Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
- Negotiated prices, terms of sales and service agreements.
- Set and achieved company defined sales goals.
Sales Executive
Palak Electro World
01.2017 - 01.2022
- Sales Target Achievement
- Customer Relationship Management
- Lead Generation
- Sales Presentations and Demonstrations
- Negotiation and Closing
- Market Research
- Continuous Learning: Staying updated with the latest advancements in the electronics industry, attending training sessions, and continuously improving your sales techniques and product knowledge.
- Enhanced Company's Sales Performance through Exponential Growth
- Achieved Exceptional Customer Satisfaction Ratings through Proactive Service and Support
- Demonstrated Strong Teamwork Abilities, Collaborating Effectively with Colleagues to Drive Company Success
Sales Executive
Palak Electronics
01.2012 - 01.2016
- Enhanced customer satisfaction with personalized product recommendations based on their needs and preferences.
- Built rapport with repeat customers, fostering long-term loyalty to the brand.
- Executed visual merchandising strategies to attract customers and drive sales.
- Resolved customer complaints with empathy and professionalism, maintaining positive store reputation.
- Conducted product demonstrations, significantly boosting daily sales figures.
Education
Bachelor Of Commerce -
University of Mumbai
Higher Secondary Education - undefined
Maharashtra State Board
01.2012 - 01.2013
Secondary School Certificate - undefined
Maharashtra State Board
01.2010 - 01.2011
Skills
- Stock management
- Store organization
- Customer relations
- Team management
- Employee scheduling
- Sales growth
- Team building and leadership
- Sales techniques
- Attention to detail
- Goals and performance
- Issue resolution
Workplace Accomplishments
- Enhanced Company's Sales Performance through Exponential Growth
- Achieved Exceptional Customer Satisfaction Ratings through Proactive Service and Support
- Demonstrated Strong Teamwork Abilities, Collaborating Effectively with Colleagues to Drive Company Success
Personal Information
- Date of Birth: 12/04/95
- Gender: Male
- Nationality: Indian
- Marital Status: Married
Disclaimer
I hereby declare that the above information is true and correct to the best of my knowledge.
Job Roles And Responsibilities
- Sales Target Achievement
- Customer Relationship Management
- Lead Generation
- Sales Presentations and Demonstrations
- Negotiation and Closing
- Market Research
- Continuous Learning: Staying updated with the latest advancements in the electronics industry, attending training sessions, and continuously improving your sales techniques and product knowledge.
Timeline
Assistant Store Manager
Iplanet (Maple)
04.2024 - Current
Senior Sales Executive
Samsung
01.2022 - 03.2024
Sales Executive
Palak Electro World
01.2017 - 01.2022
Sales Executive
Palak Electronics
01.2012 - 01.2016
Higher Secondary Education - undefined
Maharashtra State Board
01.2012 - 01.2013
Secondary School Certificate - undefined
Maharashtra State Board
01.2010 - 01.2011
Bachelor Of Commerce -
University of Mumbai
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