Swapnil Gaikwad
Summary
Dynamic hotel manager with a proven track record at Hotel daryasagar, excelling in budget management and guest relations. Expert in implementing marketing strategies that significantly increased guest satisfaction. Adept at staff training, fostering a high-performance team dedicated to quality control and exceptional service delivery.
Overview
5
5
years of professional experience
2
2
years of post-secondary education
Work History
Hotel Manager
Hotel daryasagar
Mumbai
09.2023 - Current
- Managed daily hotel operations ensuring guest satisfaction and staff efficiency.
- Oversaw budgeting and financial management for hotel resources and expenses.
- Coordinated staff training programs to enhance service quality and performance.
- Implemented marketing strategies to promote hotel services and attract guests.
- Resolved guest complaints promptly to ensure a positive experience at the hotel.
- Maintained high standards of quality control, hygiene, health and safety.
- Handled guest complaints professionally and efficiently.
Indian cook
Fleet management
Navi Mumbai
03.2021 - 05.2023
- Prepared traditional Indian dishes following authentic recipes and techniques.
- Maintained cleanliness and organization of the kitchen workspace consistently.
- Managed inventory of ingredients, minimizing waste through efficient usage.
- Trained new kitchen staff on cooking methods and safety standards.
Education
Certificate Course in Maritime Cooking
Marchant Navy
01.2009 - 07.2009
Craftman Ship Cookery Cource
Regent Academy of Culinary Education
Navi Mumbai , India 06.2008 - 12.2009
Model English High School
Kalyan , IndiaSkills
- Budget management
- Staff training
- Guest relations
- Marketing strategies
- Quality control
Languages
Marathi
First Language
English
Advanced (C1)
C1
Timeline
Hotel Manager
Hotel daryasagar
09.2023 - Current
Indian cook
Fleet management
03.2021 - 05.2023
Certificate Course in Maritime Cooking
Marchant Navy
01.2009 - 07.2009
Craftman Ship Cookery Cource
Regent Academy of Culinary Education
06.2008 - 12.2009
Model English High School