Swapnil Ishwar Avadan
Thane
Summary
SUCCESSFUL CAREER SPANNING AROUND 17 YEARS:
Seasoned Associate Vice President with a record of strategic leadership in high-pressure environments. Possess strong skills in team management, operational efficiency, and business development. Demonstrated ability to identify growth opportunities and drive revenue increase through innovative strategies. Significant impact realized in previous roles through improved processes and enhanced team performance.
Overview
1
1
Language
5
5
years of post-secondary education
17
17
years of professional experience
Work History
Associate Vice President
TATA AIA LIFE INSURANCE CO.
MUMBAI
05.2021 - Current
- Managing Agent and Leaders Workstream: Business Planning and Opportunity Sizing, R&R contest Designer, Budget Control, Premier Agency Distribution Creation, Managed agent commission processes to ensure timely and accurate payments., Coordinated MDRT initiatives to enhance agent engagement and recognition., MIS & Communication
- Managed distribution creation, including premier agent coding and agent progression, to enhance channel effectiveness.
- Developed compensation structures for agents and leaders to align with organizational goals.
- Led cross-functional teams to develop strategic initiatives for product offerings.
- Business Planning and Opportunity Sizing: Prepared Business planning for Agency Channel to achieve Monthly Business objectives.
- Designed R&R contest incentives to improve efficiency within established budget constraints.
- Analyzed market trends to inform business decisions and enhance distribution engagement.
Manager
STAR UNION DAI-ICHI LIFE INSURANCE CO.
MUMBAI
09.2019 - 05.2021
- PSF Channel: Business Planning and Opportunity Sizing, PMS and R&R contest Designer, Budget Control, MIS & Communication
- Business Planning and Opportunity Sizing: Prepared Business & Manpower planning for PSF Channel. Data analysis for scaling up of new verticals (Loyalty/S2S/Maturity/BM Direct) & increase the business opportunity.
- R&R Contest/Incentive Design: Vertical wise contest/incentive design for efficiency improvement with stipulated cost/budget
- Designed vertical-specific contests and incentives to improve efficiency within established cost parameters.
- Budget Control: Preparing the budget for initiatives & comparing incremental cost to incremental business.
- Prepared budgets for initiatives, analyzing incremental costs against incremental business to ensure financial accountability.
- Implemented digital tools to enhance business reporting processes.: Automation of daily Business MIS reports & all initiative and PMS updates.
Senior Manager
KOTAK LIFE INSURANCE CO.
MUMBAI
09.2018 - 09.2019
- Conducted analysis for DM Channel: Business Analysis & Planning, PMS and R&R contest Designer, MIS & Communication
- Business analysis & planning: Developed business and manpower plans for DM channel, analyzing data to scale new verticals (S2S/Banaca Direct/Maturity) and identify business opportunities.
- R&R contest/incentive design: Designed vertical-specific contests and incentives to improve efficiency within budget constraints.
- Designed PMS systems for various verticals: Vertical wise differential PMS design, drive & visibility around carrier progression.
- Digital adoption: Automated daily MIS reports and communicated contests/initiatives via Smart Sell app, providing a service help desk for prompt query resolution.
Assistant Manager
ICICI PRUDENTIAL LIFE INSURANCE CO.
MUMBAI
01.2011 - 09.2018
- R&R & PMS for Alternate Channels (ICICI Bank/PSF/CABR/ISec/Assets/SCB)
- Contest design for efficiency improvement with stipulated cost/budget
- PMS design, drive & visibility around Goal sheets
- Critical analysis on contest efficiency/ Goalsheet effectiveness via demography/ FLs Levels and verticals
- Created robust process for smooth end-to-end R&R execution and query resolution
- Analyzed data to support strategic initiatives and objectives
- Prepared Contest MIS for all channels.
- Analysis on contest performance.
- Communicating an update through mailer & SMS.
- Provided dedicated R&R service support to enhance user experience.
- Managing R&R Service call & Escalation. (SPAARCK/CMS/R&R Helpline)
- Digital Adoption: Development in New CMS website. Implementation of self service option through Website and Pull SMS.
- Root analysis on process gaps & make it in streamline.
- Served as expert on call to assist top-performing advisors with their queries.
- Managed inbound & outbound call center to address the queries of top performing advisors.
- Managed IVR changes, IT issues & billing process of call center setup.
Retention Executive
BAJAJ ALLIANZ GENERAL INSURANCE COMPANY
MUMBAI
04.2010 - 01.2011
- Profile: Conducted renewal calls to engage clients, Promoted additional products to enhance sales and cross selling.
- Led strategic planning initiatives to enhance customer engagement and retention.
- Developed training programs for staff to improve service quality and efficiency.
- Analyzed market trends to inform product development and competitive positioning.
Customer Service Representative
Effort BPO Ltd. in FGI (Future Generali Insurance)
MUMBAI
06.2009 - 04.2010
- Facilitated end-to-end sales process for general insurance, ensuring customer needs were met.
- Generated leads for life insurance policies through targeted outreach. of life insurance policy & Lead allocation to sales force.
- Assisted customers with inquiries regarding insurance policies and claims processes.
- Managed customer interactions through phone, email, and chat support channels.
- Resolved customer complaints by providing effective solutions and guidance.
Education
T Y BCom -
R.A.DAV College
Mumbai 06.2006 - 03.2009
HSC -
Vikas College
06.2004 - 02.2006
SSC -
Vikas High School
06.2003 - 03.2004
Skills
- Professional Abridgement:
- Managing Business Planning, R&R & PMS
- Experience of managing projects during all stages, planning profitability, personnel and training of managerial and operational staff
- Ensuring all regulatory and compliance measures are met within company guidelines
- Core Strengths:
- Excellent in Planning & Execution
- Excellent communicator, with proven administrative skills
- Meet goals and deadlines and maintain professionalism
- Adherence to rules and regulations laid down by the respective regulatory authorities for carrying out the business
- Self- Starter with ability to work independently and also with the team and with skills for team management
- Operating Systems Handled: Windows 98, 2000, XP, 07 & 10
- Knowledge: MS Excel, MS Office, MS word, MS Power point, MS Access etc
Personal Information
Date of Birth: 1989-04-25
Languages
Date of Birth: 1989-04-25
Languages
English
First Language
Timeline
Associate Vice President
TATA AIA LIFE INSURANCE CO.
05.2021 - Current
Manager
STAR UNION DAI-ICHI LIFE INSURANCE CO.
09.2019 - 05.2021
Senior Manager
KOTAK LIFE INSURANCE CO.
09.2018 - 09.2019
Assistant Manager
ICICI PRUDENTIAL LIFE INSURANCE CO.
01.2011 - 09.2018
Retention Executive
BAJAJ ALLIANZ GENERAL INSURANCE COMPANY
04.2010 - 01.2011
Customer Service Representative
Effort BPO Ltd. in FGI (Future Generali Insurance)
06.2009 - 04.2010
T Y BCom -
R.A.DAV College
06.2006 - 03.2009
HSC -
Vikas College
06.2004 - 02.2006
SSC -
Vikas High School
06.2003 - 03.2004