Summary
Overview
Work History
Education
Skills
Interests
Languages
Timeline
Generic
Swapnil Jadhav

Swapnil Jadhav

Mumbai

Summary

Experienced Operations Manager with a demonstrated history of working in the Telecommunications and Banking Industries.

Skilled in Business planning, analytical skills, operations management and sales management.

Passionate, results-driven leader with a deep technical understanding and strong ability to identify, cultivate and maintain strategic relationships with clients to achieve goals.

Major experienced in B2B sales, Service and Business Development.

Experienced in working with leading Organisation like Tata Teleservices, Reliance Jio, One Assist, Bajaj RBL, Axis Finance, RBL bank, Fiserve Payment Bank, Get Simple, Tata Motors Finance Limited & AU Small Finance Bank.

Overview

9
9
years of professional experience

Work History

Team Manager - Video Banking Service Management

AU Small Finance Bank
Mumbai
01.2024 - Current
  • Developed and implemented team-building strategies to promote collaboration and cohesion.
  • Identified training needs, created a comprehensive onboarding program and conducted orientation sessions for new hires.
  • Monitored team performance, tracked progress towards goals, identified areas of improvement and provided feedback to employees.
  • Ensured adherence to company policies, procedures, regulations and laws while maintaining an ethical workplace culture.
  • Provided guidance, coaching and mentoring to individual team members as needed to help them reach their full potential.
  • Managed daily operations of the team including scheduling shifts, assigning tasks, tracking attendance and approving time off requests.

Operations Manager

ARRISE BPO Private Limited
Mumbai
04.2023 - 01.2024
  • Developed and implemented operational procedures to ensure quality standards are met.
  • Monitored and improved efficiency of processes, team performance, and customer service.
  • Directed operations staff by providing guidance, training, and support in order to meet company objectives.
  • Performed cost analysis for various projects to determine budget requirements.
  • Analyzed data from daily reports to identify trends in production performance metrics.
  • Managed staffing needs through recruitment, selection, onboarding and training, disciplinary action as necessary.
  • Directed day-to-day operations by spearheading implementation of short-term and long-term strategies to achieve business plan and profitability goals.
  • Produced SOPs to document workplace procedures and optimize productivity through standardization.
  • Collaborated with team leaders on quality audits.

Assistant Manager of Operations

One Point One Solutions Limited
Mumbai
03.2020 - 04.2023
  • Assisted in developing operational plans and strategies to meet organizational objectives.
  • Monitored daily operations, ensuring efficiency, accuracy and compliance with policies and procedures.
  • Provided guidance to staff on operational matters, resolving issues as they arise.
  • Coordinated the implementation of new processes and systems to improve overall operations.
  • Analyzed data to identify areas for improvement in operational performance and costs.
  • Conducted regular reviews of existing processes and made recommendations for improvements.
  • Managed budgeting activities related to operations including forecasting expenses, tracking spending, and preparing reports.
  • Collaborated with other teams within the organization to ensure smooth functioning of day-to-day operations.
  • Reviewed employee performance regularly providing feedback to help them reach full potential.
  • Assisted with interviewing and hiring of employee team members with appropriate skills.
  • Delegated work to staff, setting priorities and goals.
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.

Senior Executive - Email & Social Media

Reliance Strategic Manpower Solutions Limited (JIO)
Mumbai
05.2017 - 03.2020
  • Resolve customer complaint in a prompt and professional manner.
  • Handle escalation of email marked to Greviance team.
  • Met the set monthly customer service and quality assurance goal.
  • Training and managing performance of new joined trainer.
  • Manage scheduling and Roster for the team members.
  • Weekly review team performance and set goal for upcoming weeks.
  • Audit Emails or fellow team members to share input on improvements.

  • Coordinated cross-functional teams to streamline processes and improve efficiencies.

Customer Service Representative

Intelenet Global Solutions Limited
Mumbai
09.2015 - 03.2017
  • Answered customer inquiries and provided accurate information regarding products and services.
  • Provided excellent customer service to resolve customer complaints in a timely manner.
  • Gathered customer feedback through surveys and used the data to improve customer service.
  • Resolved complex problems by working with other departments to provide solutions that meet customer needs.
  • Identified areas of improvement in customer service processes and suggested changes accordingly.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.

Education

BBA -

Rajiv Gandhi University
Delhi
06-2018

High School Diploma -

Maharashtra State Board
Mumbai
06-2011

S.S.C -

Maharashtra State Board
Mumbai
06-2009

Skills

  • Customer Service Management
  • B2B sales
  • B2C sales
  • Banking Service and Welcome Calling
  • Training and Development
  • Presentation Skills
  • Territory Management
  • Team Building
  • Sales Coaching
  • Sales Forecasting
  • Client Relationship Management
  • Operation Management
  • Analytical Skills
  • Business Planning
  • Corporate Governance

Interests

Created for free at ResumeMaker.Online

Languages

English
Proficient
C2
Hindi
Upper Intermediate
B2
Marathi
Upper Intermediate
B2
Russian
Upper Intermediate
B2

Timeline

Team Manager - Video Banking Service Management

AU Small Finance Bank
01.2024 - Current

Operations Manager

ARRISE BPO Private Limited
04.2023 - 01.2024

Assistant Manager of Operations

One Point One Solutions Limited
03.2020 - 04.2023

Senior Executive - Email & Social Media

Reliance Strategic Manpower Solutions Limited (JIO)
05.2017 - 03.2020

Customer Service Representative

Intelenet Global Solutions Limited
09.2015 - 03.2017

BBA -

Rajiv Gandhi University

High School Diploma -

Maharashtra State Board

S.S.C -

Maharashtra State Board

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Swapnil Jadhav