SWAPNIL MORE
Pune
Summary
Hardworking and passionate job seeker with strong organizational skills eager to secure Senior SME position. Ready to help team achieve company goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Reliable Exercise Expert with experience in project management, process improvement and Management. Proven track record of successfully streamlining business operations and reducing costs. Adept at analysing data to identify trends and developing strategies to improve efficiency. Insightful SME dedicated to providing strategic and technical leadership to technical teams. Skilled in troubleshooting and resolving complex Health/Injury problems by performing technical root cause analysis and providing viable solutions.Certified personal trainer with a network of over 200 clients whose fitness goals were accomplished in the past 2 years. Helping both groups and individuals with personalized nutrition plans and fitness programs. 100% customer retention success rate. Always looking to stay up-to-date with the latest research and trends within the health and wellbeing industry.
Overview
7
7
years of professional experience
Work History
SME- QA
HealthifyMe
Bangalore
10.2022 - Current
- Designed and prepared technical reports, studies, and related documentation
- Auditing coaches for Workout plans, auditing discussions with their clients, Auditing conversations on calls and messages
- Root cause analysis for ratings and scores based on client satisfaction, Resolving any issues in approach by the coaches
- Trainings for updating and upgrading coaches technical as well as scientific research based knowledge, Training one on one with coaches for issues such as motivation, behaviour modification, perspective analysis to prioritize development
- Interviewing for the company, checking job knowledge, confidence and many other aspects required for coach recruitment
- Collaborated with management to identify and prioritize new development concepts
- Analysed business problems, identifying root causes and developing robust solutions
- Monitored and tracked user progress to identify improvement opportunities
- Supported teams in continuous delivery of quality services, enhancing usage and introducing new Strategies
- Improved user productivity and efficiency through system training and support
- Built, edited and tested customized training programs
- Developed and presented business cases, presentations and reports to senior management
- Developed and implemented strategies to increase sales for the SME.
Team Lead
HealthifyMe
Bangalore
10.2021 - 04.2022
- Minimized resource and time losses by addressing employee or production issue directly and implementing timely solutions
- Evaluated employee skills and knowledge regularly, training, and mentoring individuals with lagging skills
- Coached team members in techniques necessary to complete job tasks
- Trained new team members by relaying information on company procedures and safety requirements
- Managed schedules, accepted time off requests and found coverage for short shifts
- Audited team performance and compliance
- Directed and supervised team of 25 engaged in overall development
- Designed strategic plan for component development practices to support future projects
- Developed monthly and daily production output plans to deliver on customer service
- Mentored and guided employees to foster proper completion of assigned duties
- Conducted training and mentored team members to promote productivity, accuracy, and commitment to friendly service
- Established open and professional relationships with team members to achieve quick resolutions for various issues
- Monitored time and attendance, enforcing compliance with company procedures relating to absenteeism
- Held weekly team meetings to inform team members on company news and updates
- Promoted high standards through personal example to help each member understand expected behaviours and standards
- Communicated KPIs outlined in annual plan to inform employees of expectations and deliverables.
Personal Trainer
Healthifyme
Bangalore
09.2020 - 01.2021
- Developed personalized fitness programs for clients based on their individual goals and needs.
- Conducted assessments to evaluate clients' current physical condition, strength, flexibility, and body composition.
- Provided instructions in proper form, technique, and safety when performing exercises.
- Created nutritional plans that support overall health goals of clients.
- Monitored progress of clients during workouts and provided feedback and encouragement.
- Demonstrated various exercises with the use of free weights and machines.
- Educated clients about the benefits of regular exercise and healthy eating habits.
- Motivated clients to reach their personal best by providing positive reinforcement.
- Assisted clients in setting realistic short-term and long-term goals.
- Maintained records of client's performance data such as weight loss, muscle gain.
- Scheduled appointments with clients and communicated effectively with them via phone or email.
Manager
MultiFit
Pune
01.2018 - 01.2019
- Maintained professional, organized, and safe environment for employees and patrons
- Maximized performance by monitoring daily activities and mentoring team members
- On boarded new employees with training and new hire documentation
- Accomplished multiple tasks within established timeframes
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground
- Cross-trained existing employees to maximize team agility and performance
- Developed and maintained relationships with customers and suppliers through account development
- Managed and motivated employees to be productive and engaged in work
- Controlled costs to keep business operating within budget and increase profits
- Monitored and analysed business performance to identify areas of improvement and make necessary adjustments
- Communicated clearly with employees, suppliers and stakeholders to keep everyone on same page and working toward established business goals
- Developed and implemented business strategies to achieve business goals and stay competitive
- Improved safety procedures to create safe working conditions for workers
- Improved marketing to attract new customers and promote business
- Planned and budgeted accurately to provide business with resources needed to operate smoothly
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty
- Streamlined and monitored quality programs to alleviate overdue compliance activities
- Maintained professional demeanour by staying calm when addressing unhappy or angry customers
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills
- Developed detailed plans based on broad guidance and direction
- Defined clear targets and objectives and communicated to other team members
- Established performance goals for employees and provided feedback on methods for reaching those milestones
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement
- Identified and communicated customer needs to supply chain capacity and quality teams
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions
- Evaluated employee performance and conveyed constructive feedback to improve skills.
Personal Trainer
MultiFit
Pune
03.2017 - 01.2018
- Developed personalized fitness programs for clients based on their individual goals and needs.
- Conducted assessments to evaluate clients' current physical condition, strength, flexibility, and body composition.
- Provided instructions in proper form, technique, and safety when performing exercises.
- Monitored progress of clients during workouts and provided feedback and encouragement.
- Educated clients about the benefits of regular exercise and healthy eating habits.
- Assisted clients in setting realistic short-term and long-term goals.
- Organized group classes for small groups or large groups depending on client's preferences.
- Explained principles of nutrition including basic dietary guidelines to help optimize results.
- Researched new training methods, trends, equipment., to stay up-to-date on industry standards.
- Maintained a clean environment by wiping down equipment after each use by a client.
Education
HSC (Science) -
Savitri Bai Phule (PUNE) University
ACSM CPT -
American college of Sports Medicine
Olympic Sport community certifications -
School or University
ACE Injury Rehab -
American College of Exercise
Blood Glucose and regulation Glucose response to exercise -
School or University
Analysis, interpretation and utilisation of Continuous Glucose Monitor -
School or University
Skills
- Training and Development
- Self-motivated
- Multitasking Ability
- Team building
- Attention to Detail
- Critical thinking
- Problem solving
- Dependable and Responsible
- Research and Development
- Stakeholder Management
- Training and mentoring
- Strong analytical skills
- Project Planning
- Research capabilities
- Problem-solving aptitude
- Task Prioritization
- Adaptability
- Time Management
- Organizational Skills
- Business Development
- Process Improvement
- Interpersonal Skills
- Quantitative skills
- Decision-Making
- Problem-Solving
- Self Motivation
- Relationship Building
Websites
Passions
- Fitness and Nutrition
- A life-long passion to stay healthy - with the correct diet and fitness schedule
Personal Information
Title: SME QA PRO, Subject Matter Expert, Exercise Specialist, Strength and conditioning, Rehab, Lifestyle management, Physical Fitness Professional
Timeline
SME- QA
HealthifyMe
10.2022 - Current
Team Lead
HealthifyMe
10.2021 - 04.2022
Personal Trainer
Healthifyme
09.2020 - 01.2021
Manager
MultiFit
01.2018 - 01.2019
Personal Trainer
MultiFit
03.2017 - 01.2018
HSC (Science) -
Savitri Bai Phule (PUNE) University
ACSM CPT -
American college of Sports Medicine
Olympic Sport community certifications -
School or University
ACE Injury Rehab -
American College of Exercise
Blood Glucose and regulation Glucose response to exercise -
School or University
Analysis, interpretation and utilisation of Continuous Glucose Monitor -
School or University
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