Swapnil More

• Analyzed customer transactions for potential money laundering activities.
• Reviewed and investigated suspicious activity reports for compliance.
• Collaborated with cross-functional teams to ensure regulatory adherence.
• Handling Team of 10 as acting Team Lead

• Resolved customer complaints in a timely manner while maintaining professional attitude.
• Maintained accurate records of customer interactions, transactions and comments in the database system.
• Ensured that all customer queries were handled quickly and professionally.
• Processed orders accurately and efficiently in accordance with company policies.
• Handling team of 20 CSR as acting Team Leader and SME

• Performed due diligence reviews on new customers prior to onboarding them onto the system.
• Prepared detailed reports for management regarding AML compliance issues.
• Developed strategies for improving existing AML programs and processes.
• Handling Team of 15 as acting Team Leader

• Performed due diligence reviews on new customers prior to onboarding them onto the system.
• Handling queries of the team as SME

Processed various insurance claims, including death claims, disability waivers, and health claims, within stipulated service legal agreement timelines.

Conducted OFAC (Office of Foreign Assets Control) searches on claimant information to ensure compliance with international regulations.

Ensured adherence to AML laws and regulations, policies, and written procedures throughout the claims process.

Verified the correct disbursement of funds to individuals, non-profit organizations, and trusts, ensuring accuracy and compliance.