Swapnil Padmakar Mhatre
Operations Manager
Mumbai
Summary
Experienced Operations Manager skilled in optimizing business processes, managing teams, and driving operational excellence. Adept at handling budgets, improving productivity, and ensuring customer satisfaction. Committed to continuous improvement and achieving organizational goals.
Overview
12
12
years of professional experience
3
3
Languages
Work History
Operations Manager
Vetic Clinic
03.2026 - Current
- Oversaw daily business operations to ensure efficiency, productivity, and quality standards
- Managed cross-functional teams and coordinated between departments to streamline workflows
- Developed and implemented operational policies, procedures, and process improvements
- Monitored KPIs and performance metrics to drive continuous improvement
- Controlled budgets, reduced operational costs, and improved profitability
- Ensured compliance with company policies, legal regulations, and safety standards
- Handled vendor management, procurement, and supply chain coordination
- Led training, mentoring, and performance evaluations for staff
- Identified bottlenecks and resolved operational issues proactively
- Improved customer satisfaction through better service delivery and process optimization
Clinic Manager
Vetic Clinic
11.2024 - 03.2026
- Managed end-to-end operations for a high-volume veterinary clinic.
- Achieved consistent revenue growth through strong sales strategies, add-on services, and repeat clients.
- Worked on EBITDA improvement by optimizing costs and streamlining processes.
- Implemented inventory control systems to minimize wastage and pilferage.
- Supervised a team of 15+ staff, including doctors, groomers, paravets, and front-desk executives.
- Ensured operational compliance, customer satisfaction, and service quality.
Assistant Clinic Manager
Vetic Clinic
11.2023 - 11.2024
- Managed end-to-end operations for a high-volume veterinary clinic.
- Achieved consistent revenue growth through strong sales strategies, add-on services, and repeat clients.
- Worked on EBITDA improvement by optimizing costs and streamlining processes.
- Implemented inventory control systems to minimize wastage and pilferage.
- Supervised a team of 15+ staff, including doctors, groomers, paravets, and front-desk executives.
- Ensured operational compliance, customer satisfaction, and service quality.
Receptionist
Pet Matters
05.2021 - 01.2023
- Oversaw clinic operations, including OPD, grooming, and pharmacy.
- Developed and executed marketing initiatives to increase client base and repeat visits.
- Conducted training and performance reviews for staff to maintain service standards.
- Controlled clinic expenses while achieving revenue growth targets.
Senior Sales Officer
Reliance Industries Ltd.
01.2017 - 01.2021
- Achieved monthly sales targets by building and maintaining client relationships.
- Designed and executed add-on sales strategies, increasing revenue per customer.
- Improved repeat sales rate by strengthening customer loyalty.
- Monitored market trends to identify new opportunities for growth.
Customer Relationship Officer
Hinduja Global Solutions
06.2014 - 01.2017
- Delivered top-quality customer service and resolved high-volume client queries.
- Consistently achieved high satisfaction scores.
- Built a foundation in customer relationship management and communication skills.
Education
Bachelor of Arts - Arts
Maharshi Dayanand University
04.2001 -
Skills
Revenue Growth & EBITDA Management
Sales & Business Development
Client Retention & Repeat Rate Improvement
Add-on Sales & Upselling Strategies
Multi-Unit Operations Management
Staff Training & Team Leadership
Inventory & Cost Control
Customer Relationship Management
Strategic Planning & Execution
Strong leadership and people management skills
Ability to manage multiple units and ensure operational consistency
Strategic thinker with a result-oriented mindset
Excellent problem-solving and decision-making skills
Accomplishments
- Promoted twice within 3 years due to consistent high performance and leadership capabilities
- Progressed from Assistant Clinic Manager → Clinic Manager → Operations Manager in a fast-paced healthcare environment
- Recognized for operational excellence, team leadership, and ability to drive business growth
Timeline
Operations Manager
Vetic Clinic
03.2026 - Current
Clinic Manager
Vetic Clinic
11.2024 - 03.2026
Assistant Clinic Manager
Vetic Clinic
11.2023 - 11.2024
Receptionist
Pet Matters
05.2021 - 01.2023
Senior Sales Officer
Reliance Industries Ltd.
01.2017 - 01.2021
Customer Relationship Officer
Hinduja Global Solutions
06.2014 - 01.2017
Bachelor of Arts - Arts
Maharshi Dayanand University
04.2001 -