Results-Oriented General Manager (Operations Head) with over two decades of comprehensive experience driving success across Retail Pharmacy , Health & Wellness and Wholesale sectors. I possess a proven history of strategically steering large-scale retail operations, consistently optimizing profitability, and establishing operational excellence across complex, multi-store environments. More than 13 Years + experience in Retail Pharmacy Expertly skilled in the leadership and development of a 350+ strong workforce , with a direct focus on scaling sales growth and maximizing EBITDA performance. Core competencies include holistic P&L management, rigorous inventory control, significant shrink mitigation, effective merchandising strategies, and highly adept people management. My expertise centers on analyzing intricate business dynamics to forecast and drive sustained high-growth revenue and bottom-line expansion. Pilot Project Driven Operating Cost Reduces by 20 %
Hi, I’m
Sachin Gupta
Operation Head-Retail Pharmacy & Wellness
Bareily
Summary
Overview
19
years of professional experience
Work History
Taskar Healthcare Pvt Ltd
General Manger -Retail Operations Head
03.2025 - Current
Job overview
- Strategic P&L Leadership: Directing operations for 70+ stores, driving 120 Cr in annual business. Successfully manage & Shrinkge below 0.1%
- P&L and overall business, controlling 20% Opex and leading a 350+Staff Team.
- Profitability & Margin Generation: Achieved 12%+ EBITDA and a 29% Retail Gross Margin (RGM). Performance driven by key category contributions
- Operational Excellence: Responsible for strategic planning, promotion, merchandising, replenishment, and Planogram (POG) execution. Managed new store site finalizations, pre-opening, and new store opening adherence to SOP.
- Digital & Compliance Oversight: Oversaw online retail and omni-channel hyper-local operations. Ensured strict
- FDA norms adherence, managed government body liaising, and championed team development and EDP Programe happiness.index EOTO
Wellness Forever Medicare Ltd
Territory Operations Manager
06.2023 - 02.2025
Job overview
- P&L management of a robust portfolio of Retail & Hospital Pharmacies (Wellness Forever Medicare LTD).
- Managing 20 Pharmacies in Pan India . Head Quarter Mumbai
- Generated an annual business volume surpassing 250 Cr, consistently delivering an exceptionally high average EBITDA of 42 % with high estimated margins. Approx 100 + Cr RGM Value .
- Successfully drove significant sales growth across both the Nob (6270, ABV/960/ASP-80, IPT 5.10 Action Plans CCRA - 98% + Str below 20 days.
Reliance Retail Ltd
Senior Manager (CMIT)
03.2018 - 05.2023
Job overview
- Financial & P&L Management: Achieved store profitability and budget targets across multiple cities, driving 9% EBITDA and 94% dashboard achievement. Drive AOP target of 50 Cr.
- Running a Core Pharmacy with 5 % Contribution
- Operational Excellence: Managed all store operations, overseeing budgeting, inventory, sales, and loss control. Maintained outstanding shrink control, keeping losses below 0.2%.
- Strategic & People Development: Coordinated with zonal marketing for ATL/BTL strategies. Provided On-the-Job Training (OJT) to DMs, ADMs, and ASMs, focusing on talent identification for next roles. mopr-94% Consistenty and Operation excellance highest ranking in PAN india No 1
Savemax Wholesale, Delhi-NCR
Business Manager
07.2012 - 03.2018
Job overview
- Managed a 40,000 sq. ft. store, overseeing store operations and revenue generation.
- Achieved an annual sale of approximately 52 Cr (monthly 4 Cr), with a PBDIT achievement of around 13%.
- Managed a team of 100+ staff.Key metrics achieved: Average Bill Value (ABV) of 2222, 18,000 monthly customers (Nob), and shrink of 0.25% of total sale.
- Category Contribution: 27% Food, 25% HPC, 25% Grocery 4% Pharma
- Responsible for inventory management, competition mapping, general maintenance, controlling pilferage, and new store rollouts.
Surya Health Care Ltd
SM & Area Manager
06.2011 - 07.2012
Job overview
- Managed 8 cluster stores in Delhi/NCR, with a monthly sale of 45 Lakh. and approx 6 cr Anually Business.
- Responsible for Team Building and Train and Develope nfor next Role. Inventory Management & Control
- Shrink and Mitigation and Cycle and Random Count
- Drive sale and growth
- Pnl & EBITDA
- Mystry audit and Dashboard.
Big Bazaar Future Group Delhi Ncr
Department Manager
06.2006 - 06.2011
Job overview
- Sales Performance: Managed daily sales of approx. ₹11.66 lakh and weekly sales of approx. ₹90 lakh. Achieved annual FMCG (Food and Non-Food) sales of approx. ₹1.82 crore and total monthly business of ₹3.5 crore (₹40 crore annually).
- Store Management: Managed operations for a 20,000 Sqfit
- Inventory & Shrinkage Control: Maintained a shrinkage rate of 0.4%, demonstrating exceptional control over inventory and loss prevention.
- Category Contribution: Successfully managed diverse categories, with contribution percentages: Food 30%, HPC 22%, Grocery 25%, GM 10%, Apparel 7%, and Fresh 6%.
- Warehouse operation Management day today operations GRNs 100% online daily and MBQ and ROL bassed inventory Manage
- Demand forecasting indent Vs stocks receving and FIllRatio.
- Early stocks Invetory fastmoving items STR or DOH 100% Fullfill.
Education
National Institute of Management Delhi
MBA from Operations Management
05.2001
University Overview
DR HLT College of Pharmacy Channapatna, India
Diploma from Pharmacy
01.2003
University Overview
Skills
Business Development
OTHER PERSONAL DETAILS
OTHER PERSONAL DETAILS
- City Address - Bareily UttarPradesh
- Country INDIA
Timeline
General Manger -Retail Operations Head
Taskar Healthcare Pvt Ltd
03.2025 - Current
Territory Operations Manager
Wellness Forever Medicare Ltd
06.2023 - 02.2025
Senior Manager (CMIT)
Reliance Retail Ltd
03.2018 - 05.2023
Business Manager
Savemax Wholesale, Delhi-NCR
07.2012 - 03.2018
SM & Area Manager
Surya Health Care Ltd
06.2011 - 07.2012
Department Manager
Big Bazaar Future Group Delhi Ncr
06.2006 - 06.2011
National Institute of Management
MBA from Operations Management
05.2001
DR HLT College of Pharmacy
Diploma from Pharmacy