Swapnil Pathak
Manager
Mumbai
Summary
I believe in interest and an effort of involvement in the work I do. I would like to be a part of a rapidly growing team working in Cloud, IT & Telecommunication projects, and networks & security domain where I can use my experience and get opportunities to face new challenges that would help me to enhance my existing skills and develop new skills.
Overview
17
17
years of professional experience
7
7
years of post-secondary education
3
3
Languages
Work History
Program Manager
Tata Communications Ltd
Mumbai
09.2021 - Current
- Currently handling Program Management for America’s, Latin America’s and Canada’s region/accounts as a part of international service delivery team.
- Handling key service provider, CDN provider accounts under service delivery like Akamai, Cloudflare, Edgio, Verizon, Claro, Wixnet, Zayo, Masergy, Equinix, AT&T, Anova, Digital Ocean, Bharti (Airtel), Go-Daddy, Peer-1, FDCServers, Cachefly, Shark Tech, Ros Telecom, SSI Canada, Intelsat, Inmarsat, Stack path, Telus, UPIX Networks, Web-Nx, Trans Telco, Syniverse Technologies, Rumble, Gold Connect, Packet Hub, IG Networks, Expereo International, GTT etc.
- Supporting for TCL’s month on month revenue generation in terms of MRC & NRC by doing service delivery successfully as per defined signed COF scope.
- Doing accurate forecasting of order/project delivery timelines. Preparing & sharing weekly project trackers and doing weekly, bi-weekly meetings with customer also owning customer service acceptance scope, sharing test reports, and preparing and sharing final service delivery closure documents with the customer.
- During the entire project life cycle, closely involved with TCL Sales, TCL Sales support team and TCL solution architect.
- During the entire project life cycle, closely co-ordinate with following team TCL planning team, Back-office provisioning team, Transmission and IP provisioning team and field OPS team.
- During the entire project life cycle, closely co-ordinate with TCL Engineering & Product team for any stuck orders due to capacity or port or hardware constraints.
- Doing co-ordination with TCL SCM and ASP team for issuing PO for cross-connect and hardware procurement as per defined scope undersigned COF.
- If needed doing internal escalations with CFT leads to ensure successful service delivery within TCL committed RFS or as per customer requested RFS.
- Doing successful service delivery for various TCL products such as (IP Transit, IPL, NPL, GDE, GVPN, MDNS, COLO).
- Doing successful service delivery on various TCL products and solutions such as 100% TCL On-Net, 100% Off-net, Mix/Hybrid (TCL On-Net + Off-Net).
- Avoiding/minimizing cost leakage during service delivery phase.
- Responsible for project scope, schedule, cost control and risk control.
- Won Team Triumph award in March’24 for Building, Closing and Delivering a strong funnel with Akamai to support their transport business. Transpac 100G's, TGN IA 100G, TGN A 100G and 400G.
- Won Extra Mile Award in April’23 for the super-fast delivery of Stackpath's ILL network in India, the customer gave TCL tight timeframes and constant internal and external communication, push helped us deliver in time and exceeding their expectations!
- Won Extra Mile Award in August’22 for making Q1 and July a success for the Americas SP team in new order service delivery and revenue realization.
- Won Extra Mile Award in March’22 to meet few key deliveries in last couple of months like links for Rostelecom to cover foreign delicacy VIP visit to India, short time delivery for our new logo Anova Technologies. Also appreciate out of the way support by arranging NIDS for Zayo business critical links and making service ready earlier than projected RFS date.
- Won CUSTOMER CENTRICITY CHAMPION OF THE MONTH Award in August’22 for efforts in exhibiting Customer Centricity behavior.
- Won Bravo Award in September’22 for supporting many difficult customers order delivers. specifically, Zayo and setting the right expectations with customers.
Assistant General Manager (AGM)
Vodafone Idea Ltd
Mumbai
06.2015 - 09.2021
- Company Overview: (formerly Idea Cellular Limited)
- Handled PAN India VIL (Vodafone Idea Limited) Internet planning, projects & operations.
- I worked as an IP inter-connect manager for Vodafone Idea Limited.
- Handled Internet planning and designing for new/existing upstream links, peering links & Cache network for Primary ASN55410 (Erstwhile VF ISP) & ASN55644 (Erstwhile Idea ISP).
- Provisioning & operations of new upstream links, peering links & Cache network.
- Explore new caching and peering opportunities by traffic analysis using various internal traffic monitoring tools like Arbor, Allot DPI, MRTG, PRTG, Google Portal, Facebook Portal, Akamai Portal.
- Did coordination with various T1 upstream & peering provider for better service uptime.
- Did traffic Engineering & optimization during peak hours to provide better service quality to VIL Internal (Mobility) & External (Enterprise) customers.
- Carried out ISP new PoP installation, shifting/migrations, commissioning of new ISP Gateway locations, peering, caching, and C-DoT/LIM setup.
- Hands on experience on Routers Cisco ASR9K, 1K, Juniper MX. and on Switches Cisco 3850, Cisco 3750, Juniper8208, Juniper2200.
- Hands on experience on security devices like Allot, Firewall, Load Balancer, IPS, Application servers (Backup, Syslog, DNS, AAA, MRTG, Speed test, ftp) etc.
- Enterprise ILL Customers – Provisioning & Operation support.
- Maintained network BGP community related database for Erstwhile Idea & Erstwhile Vodafone Internet network.
- Did preventive maintenance of Network & Security devices (Allot/ Radware/ Fortinet/Application servers).
- Version upgrades on all devices as and when available, as per vendor/OEM recommendation.
- L2 support for all Linux/ application servers, Allot/ Firewall / Load balancer, Resolution to all L2 cases within four hours.
- Managed complete VIL ISP Security Network-Hardening / Configuration of Firewall, Hardening of Routers/ Switches, Hardening of Linux/ Application servers, User control/ Access to all devices, Managing Allot Devices for DPI/ Cache.
- Supported new installations of ISP Routers & Switches & Allot-KPI: To be completed in terms of UAT/ Handover in due time.
- Migration/ Upgradation of ISP network infra in terms of following parameters-International transit (IPT+IPLC) links as well as domestic links such as Cable & wireless, TCL, Airtel, Telstra, Cogent, PCCW, Century Links, Sify, RCOM, Nixi etc.
- Migration/ Upgradation of ISP network infra in terms of following parameters-Peering Links & Eyeball traffic such as Google, Facebook, Akamai, Amazon, Netflix, Microsoft, Tencent & Zenlayer etc.
- Migration/ Up gradation of ISP network infra in terms of following parameters-Caching and Peering Links such as Google, Facebook, Akamai etc.
- Built relationships with Caching/ Peering partners to upgrade the ISP network infra partner like Google, Facebook, Akamai.
- Network Documentation of VIL ISP Network.
- Process document for Network Security & Implementation of Security parameters.
- Ensured infra routing & security related problems reported are closed within SLA.
- Process owner of ISP routing policies for backbone network as well as external internet.
- Handled ISP Projects & Operations for Internet Gateway & PoP Integration & Commissioning.
- Program/Project Management of ISP business from initiation to closure phase for various projects of ISP networks.
- Getting involved in planning capacity expansion/new requirements. RFP/ BoQ preparation/ commercial closure, contracting, material delivery, project roll out execution and final UAT and Sign off for ISP Routing, Security, Regulatory Compliance and BW upgrades.
- International IRU BW planning and capacity upgrades; domestic peering and caching upgrade as per business need.
- ISP budgeting, AoP preparation and approval (CAPEX and OPEX annual planning), Capitalization, cost provisioning and vendor payment approvals etc.
- ISP license regulatory compliance- DoT, TRAI and TERM reporting and inspections. Co-ordinate with CDOT for LIM related activities.
- Responsible for IP / ISP project scope, schedule, and cost control.
- Successfully managed Project Life Cycle and processes and initiated solutions for reducing cost for projects.
- Contract renewals of ISP vendors/ partners- AMC, BW, Managed Services partner etc.
- Managed the ISP CAPEX and OPEX to ensure profitability of ISP Carrier Business. A consistent healthy EBIDTA of >70%. Have been able to reduce per mbps cost of Internet production drastically year-on-year with an increase in data volume.
- Successfully planned, evaluated, contracted, and built redundant International upstream capacity for ISP business. Total of 1600 Gbps BW added on diverse undersea cables from ILDO at ISP's Mumbai and Chennai Gateways.
- Planned and augmented ISP LIM capacities in consonance with increasing ISP traffic with 100% compliance. Ensured timely regulatory reports submission (DoT and TRAI ISP related reports).
- As an integral part of project team, successfully handling material management, Vendor management, creating, and validating BOQ’s. ISP Project status report to senior management.
- (formerly Idea Cellular Limited)
- Won Excellence & Team Excellence Award of Idea cellular for the month of March-2017 for carrying out ISP PoP Shifting & Gateway commissioning at Bangalore ISP PoP.
- Won Excellence Award of VIL for the month of Feb-2020 for carrying out ISP Gateway PoP Shifting activity from Turbhe, Mumbai ISP PoP to Airoli, Mumbai ISP PoP.
Engineer (Transmission Network Engineer)
Essjay Ericsson Pvt Ltd
Mumbai
06.2010 - 06.2015
- Associated with ERICSSON on the project of IDEA CELLULAR Ltd (MUMBAI). Planning, Operation & Maintenance of transmission equipment’s, Provisioning & maintaining of VC-12, VC-3, VC-4, EoS, STM-1/4/16/64 over 500 transmission nodes and alarms monitoring & troubleshooting for the same.
- Responsible for availability of all transport nodes in NMS/SOO/SOM servers. (ECI, Marconi OMS, Ericsson Traffic Nodes).
BSS/ FM Engineer
Ericsson India Pvt Ltd
Mumbai
04.2009 - 06.2010
- Company Overview: (Outsource from Team lease)
- Worked for ERICSSON on the project of IDEA CELLULAR Ltd (MUMBAI) and looked after the maintenance of south Mumbai cluster including 4 BSC which had around 475 sites.
- (Outsource from Team lease)
Graduate Engineer Trainee
Anagha Services
Mumbai
07.2008 - 04.2009
- BTS installation & commissioning worked on BTS site installation & commissioning of ERICSSONVODAFONE PROJECT. Worked on RBS 2964, RBS 2954 & RBS 2111 of ERICSSON BTS.
Education
Bachelor of Engineering - Electronics & Telecommunication
K. J. Somaiya College of Engineering
Mumbai 08.2004 - 06.2008
Diploma in Electronics - Video Engineering
Vivekanand Education Society’s Polytechnic
Mumbai 08.2001 - 06.2004
Skills
- Wire line Technologies
- Internet
- IP Transit
- Peering
- Caching
- Fiber Optics
- Security
- R&S
- Optical Transmission
- Microwave Transmission
- Routing and Switching
- Cisco ASR 9006
- Cisco ASR 9010 Routers
- Juniper MX480
- Juniper MX960
- Cisco 3750
- Cisco 3850
- Cisco 2960 Switches
- DPI
- DDOS
- Allot Tera DPI
- Allot Sigma DPI
- Allot Service Protector
- SPC Servers
- STC Servers
- Network Security
- Firewall Fortigate 3040B
- Juniper SRX650
- Radware IPS
- Load Balancers
- Net Scout
- VSS Fastech
- Ixia Load Balancers
- Servers
- Allot NX
- AAA
- Backup
- Syslog
- DNS
- MRTG
- C-DoT LIM Servers
- HPE
- DELL
- Datacenter I&C
- Migrations
- Regulatory and Compliance
- URL Blocking
- C-DoT
Proficiency - Certifications
- Project Management Professional (PMP), 2854431
- CCNA and CCNP IP Route, CSCO11971375
- Microsoft Azure Fundamentals Certifications AZ-900, Preparing
Technical Knowledge And Skills
Internet, IP Transit, Peering, Caching, Fiber Optics, Security, R&S, Optical Transmission, Microwave Transmission, Cisco ASR 9006, Cisco ASR 9010 Routers, Juniper MX480, Juniper MX960, Cisco 3750, Cisco 3850, Cisco 2960 Switches, Allot Tera DPI, Allot Sigma DPI, Allot Service Protector (SPC), STC Servers, Firewall Fortigate 3040B, Juniper SRX650, Radware IPS, Load Balancers, Net Scout, VSS Fastech, Ixia Load Balancers, Allot NX, STC, SPC Servers, AAA, Backup, Syslog, DNS, MRTG, C-DoT LIM Servers (HPE & DELL), Experienced in hardware as well as services from ISP setup perspective., URL Blocking, C-DoT (ISP LIM) Setup.
Disclaimer
I do hereby declare that all the statements made in the application are true, complete, and correct to the best of my knowledge and belief.
Personal Information
- Passport Number: T 2945119
- Father's Name: Mr. Satish S. Pathak
- Date of Birth: 03/21/85
- Gender: Male
- Nationality: Indian
- Marital Status: Married
Timeline
Program Manager
Tata Communications Ltd
09.2021 - Current
Assistant General Manager (AGM)
Vodafone Idea Ltd
06.2015 - 09.2021
Engineer (Transmission Network Engineer)
Essjay Ericsson Pvt Ltd
06.2010 - 06.2015
BSS/ FM Engineer
Ericsson India Pvt Ltd
04.2009 - 06.2010
Graduate Engineer Trainee
Anagha Services
07.2008 - 04.2009
Bachelor of Engineering - Electronics & Telecommunication
K. J. Somaiya College of Engineering
08.2004 - 06.2008
Diploma in Electronics - Video Engineering
Vivekanand Education Society’s Polytechnic
08.2001 - 06.2004
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