Swapnil Pathak
Mumbai
Summary
Motivated and dedicated professional with a strong belief in the value of interest-driven work and proactive involvement. Seeking to contribute to a dynamic and rapidly growing team in the ISP, Cloud, IT, and Telecommunications sectors. Eager to leverage my experience in networks and security while embracing new challenges that foster continuous learning, skill enhancement, and career growth.
Overview
17
17
years of professional experience
Work History
Program Manager
Tata Communications Ltd
Mumbai
09.2021 - Current
- Lead end-to-end program management for service delivery across the Americas, Latin America, and Canada regions.
- Manage high-value service provider and CDN accounts including Akamai, Cloudflare, Edgio, Verizon, Zayo, AT&T, Digital Ocean, Bharti Airtel, Equinix, Claro, Masergy, StackPath, Telus, GTT, Intelsat, Inmarsat, and others.
- Ensure timely execution of services aligned with signed Contract Order Forms (COFs), supporting revenue generation (ACV, MRC, NRC) for monthly billing cycles.
- Own full project lifecycle management including scope definition, forecasting delivery timelines, stakeholder communication, risk mitigation, and final acceptance.
- Prepare and maintain project documentation: weekly trackers, test reports, delivery closure, and customer-facing reports.
- Interface with internal cross-functional teams: Sales, Sales Support, Solution Architects, Planning, Transmission, IP Provisioning, Field Operations, Engineering, and Product.
- Coordinate with Supply Chain and ASP partners for procurement of cross-connects and hardware in accordance with COF scope.
- Conduct internal escalations with cross-functional leads to ensure delivery within TCL-committed RFS timelines.
- Deliver complex network solutions including IP Transit, IPL, NPL, GDE, GVPN, MDNS, and COLO over 100% On-Net, Off-Net, and Hybrid infrastructures.
- Implement cost optimization strategies and minimize leakage during service delivery.
- Responsible for project scope management, schedule adherence, budget control, and risk management.
- Achievements & Awards:
- Team Triumph Award (Mar 2024): For delivering multiple high-capacity transport solutions (Transpac 100G, TGN IA 100G, TGN A 100G, 400G) for Akamai.
- Extra Mile Award (Apr 2023): Recognized for expedited delivery of StackPath’s ILL network in India under stringent timelines.
- Extra Mile Award (Aug 2022): For successful Q1 service delivery and revenue realization for the Americas SP team.
- Extra Mile Award (Mar 2022): For urgent project completion (Rostelecom, Anova Technologies) and early delivery of critical Zayo links.
- Customer Centricity Champion (Aug 2022): For consistent customer-first engagement and service excellence.
- Bravo Award (Sep 2022): For managing and successfully delivering challenging customer orders, particularly Zayo.
Assistant General Manager (AGM)
Vodafone Idea Ltd
Mumbai
06.2015 - 09.2021
- Managed end-to-end internet planning, project execution, and operations across PAN India for Vodafone Idea Limited.
- Oversaw IP interconnection for both erstwhile Vodafone India limited (ASN55410) and erstwhile Idea cellular limited (ASN55644) ISP infrastructures.
- Designed and provisioned upstream, peering, and cache networks to ensure scalable and redundant internet architecture.
- Deployed new upstream, peering, and caching links, with performance optimization for mobility and enterprise services.
- Identified and executed new caching and peering opportunities using advanced traffic analysis tools (Arbor, Allot DPI, MRTG, PRTG, Google, Facebook, and Akamai portals).
- Managed and maintained Internet Routing Registry (IRR) records, including APNIC, RADB, and Peering DB databases, ensuring accurate and up-to-date routing and peering information for ISP infrastructure.
- Coordinated with Tier-1 upstream and peering partners for enhanced service uptime and bandwidth availability.
- Led peak-hour traffic engineering initiatives to optimize throughput and reduce latency.
- Delivered nationwide PoP deployments, migrations, and gateway commissioning—including C-DoT and lawful interception (LIM) setups.
- Hands-on experience with carrier-grade equipment: Cisco ASR 9000/1000, Juniper MX, Cisco 3850/3750, Juniper EX8208/2200 switches.
- Administered security infrastructure: Allot DPI, firewalls, load balancers, IPS, and core application servers (DNS, AAA, MRTG, syslog, FTP, etc.).
- Provided provisioning and operational support for Enterprise ILL (Internet Leased Line) services.
- Maintained BGP communities and routing databases for both Vodafone and Idea ISP networks.
- Performed preventive maintenance, firmware upgrades, and lifecycle management of network and security devices.
- Delivered L2 support to Linux-based and application servers, with adherence to SLA resolution targets.
- Directed network security operations: device hardening, user access control, firewall policy management, and DPI configurations.
- Led UAT, commissioning, and documentation of ISP infrastructure (routers, switches, Allot systems).
- Managed ISP infrastructure migrations/upgrades across international (IPT/IPLC) and domestic links, peering, eyeball traffic, and caching networks.
- Established and maintained strategic partnerships with global caching/peering providers (Google, Facebook, Akamai).
- Developed and maintained comprehensive network and security documentation and processed SOPs.
- Ensured closure of infrastructure and security incidents within SLA timelines.
- Owned ISP routing policy frameworks for core and external interconnect networks.
- Program-managed ISP gateway and PoP commissioning projects from initiation to UAT and final handover.
- Executed full lifecycle planning: RFP, BoQ preparation, vendor negotiations, commercial finalization, and rollout of routing/security/compliance upgrades.
- Led IRU bandwidth planning and provisioning for international and domestic capacity expansion.
- Drove ISP budgeting processes (CAPEX/OPEX), cost controls, capitalizations, and vendor payment approvals.
- Ensured regulatory compliance (DoT, TRAI, TERM); managed C-DoT coordination and LIM integration.
- Delivered consistent EBITDA >70% and achieved annual reductions in per-Mbps cost through infrastructure optimization.
- Commissioned 1600 Gbps of diverse, redundant upstream capacity via undersea cables at Mumbai and Chennai gateways.
- Scaled ISP LIM infrastructure in alignment with traffic growth while maintaining 100% regulatory compliance.
- Handled material and vendor management, BoQ validation, and executive-level project reporting.
- Achievements:
- Excellence & Team Excellence Award (March 2017) – For successful ISP PoP shifting and gateway commissioning at Bangalore.
- Excellence Award (Feb 2020) – For leading the relocation of Mumbai ISP Gateway PoP from Turbhe to Airoli.
Engineer (Transmission Network Engineer)
Essjay Ericsson Pvt Ltd
Mumbai
06.2010 - 06.2015
- Associated with ERICSSON on the project of IDEA CELLULAR Ltd (MUMBAI). Planning, Operation & Maintenance of transmission equipment’s, Provisioning & maintaining of VC-12, VC-3, VC-4, EoS, STM-1/4/16/64 over 500 transmission nodes and alarms monitoring & troubleshooting for the same.
- Responsible for availability of all transport nodes in NMS/SOO/SOM servers. (ECI, Marconi OMS, Ericsson Traffic Nodes).
BSS/ FM Engineer
Ericsson India Pvt Ltd
Mumbai
04.2009 - 06.2010
- Worked for ERICSSON on the project of IDEA CELLULAR Ltd (MUMBAI) and looked after the maintenance of south Mumbai cluster including 4 BSC which had around 475 sites.
Graduate Engineer Trainee
Anagha Services
Mumbai
07.2008 - 04.2009
- BTS installation & commissioning worked on BTS site installation & commissioning of ERICSSONVODAFONE PROJECT. Worked on RBS 2964, RBS 2954 & RBS 2111 of ERICSSON BTS.
Education
Bachelor of Engineering - Electronics & Telecommunication
K. J. Somaiya College of Engineering
Mumbai University, India06.2008
Diploma in Electronics - Video Engineering
Vivekanand Education Society’s Polytechnic
Mumbai University, India06.2004
Skills
- Wire line Technologies
- Internet, ISP's, IXP's
- IP Transit, BGP
- Peering
- CDN, Caching
- Capacity Planning, Network Traffic Engineering
- IP Routing and Switching
- Optical Transmission
- Microwave Transmission
- Routing and Switching
- Cisco and Juniper Routers
- Cisco Switches
- DPI, DDOS
- Allot Tera DPI
- Allot Sigma DPI
- Network Security
- Firewall Fortigate 3040B, Juniper SRX650
- Radware IPS
- Net Scout, VSS Fastech, Ixia Load Balancers
- Servers: AAA, Backup, Syslog, DNS, MRTG
- C-DoT LIM Servers, HPE, DELL
- Datacenter I&C, Migrations
- Regulatory and Compliance, URL Blocking
Proficiency - Certifications
- Project Management Professional (PMP), 2854431
- CCNA and CCNP IP Route, CSCO11971375
- Microsoft Azure Fundamentals Certifications AZ-900, Preparing
Languages
- English
- Hindi
- Marathi
Personal Information
- Passport Number: T 2945119
- Date of Birth: 03/21/85
- Gender: Male
- Nationality: Indian
- Marital Status: Married
- Current Location: Mumbai
Disclaimer
I do hereby declare that all the statements made in the application are true, complete, and correct to the best of my knowledge and belief.
Timeline
Program Manager
Tata Communications Ltd
09.2021 - Current
Assistant General Manager (AGM)
Vodafone Idea Ltd
06.2015 - 09.2021
Engineer (Transmission Network Engineer)
Essjay Ericsson Pvt Ltd
06.2010 - 06.2015
BSS/ FM Engineer
Ericsson India Pvt Ltd
04.2009 - 06.2010
Graduate Engineer Trainee
Anagha Services
07.2008 - 04.2009
Bachelor of Engineering - Electronics & Telecommunication
K. J. Somaiya College of Engineering
Diploma in Electronics - Video Engineering
Vivekanand Education Society’s Polytechnic
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