Summary
Overview
Work History
Education
Skills
Certification
Disclaimer
Languages
Personal Information
Timeline
Generic

Swapnil Patne

Pune

Summary

A competent Telecom Professional with over 8.7 years of combined experience in Telecom OSS Solutions and Network Engineering within Service Provider environments.

For the last 5 years, specialized as an OSS Solution Specialist designing and implementing service assurance solutions aligned with TM Forum eTOM, ITIL, and industry standards. Hands-on expertise in ServiceNow and SevOne for ITSM and network performance monitoring. Proven ability to analyze business requirements, design end-to-end solutions, and collaborate effectively, focusing on fault/performance monitoring, service automation.

For the first 3.7 years, worked extensively in Routing, Switching, and MPLS in the Service Provider domain. Strong configuration and troubleshooting expertise in IP/MPLS networks and protocols such as BGP, OSPF, HSRP, VRRP, STP, and VTP. Hands-on experience in provisioning and troubleshooting MPLS L3VPN, L2VPN, and ILL circuits. Experienced with a wide range of routers and switches from Cisco, Nokia, Juniper, Huawei, and HP. Solid understanding of Segment Routing, IPSec, VxLAN, EVPN, ACL, NAT, SNMP and IS-IS.

A fast learner with strong problem-solving skills, ability to perform under pressure, and excellent communication to translate technical solutions into business outcomes.

Overview

9
9
years of professional experience
1
1
Certification

Work History

Consulting Engineer

Cisco Systems India Pvt. Ltd. (Randstad India Pvt. Ltd.)
06.2025 - Current
  • Prepared solution designs and system architecture documents for Airtel Africa project.
  • Worked closely with cross-functional teams to design fault/performance monitoring solutions based on eTOM and ITIL best practices.
  • Provided hands-on configuration and monitoring using SevOne for MPLS and mobility networks.
  • Supported integration of ServiceNow workflows for ITSM incident and change management processes.

Lead

Tata Communications Limited
05.2020 - 06.2025
  • Designed end-to-end service assurance solutions based on TM Forum eTOM and ITIL frameworks.
  • Implemented network fault/performance monitoring solutions using SevOne for multi-vendor environments.
  • Integrated ServiceNow with OSS platforms for ITSM automation of incident, change, and problem management.
  • Engaged stakeholders to analyze business requirements and provided solution design recommendations.
  • Automated fault detection workflows, improving incident detection speed by 30%.
  • Delivered a scalable service assurance framework handling 10,000+ network elements.

Sr. Executive

Tata Communications Limited
06.2018 - 04.2020
  • Delivered end-to-end configuration and migration of MPLS L2VPN, L3VPN, and ILL services across multivendor PE platforms like Nokia 7750/7250, Juniper MX/EX, and Cisco C7600/ASR/NCS for TCL’s nationwide and global customers.
  • Configured customer edge routers like Cisco ISR, ASR, 8200, and 8300 series for TCL-managed customers, implementing services such as DHCP, NAT, HSRP, VRRP, and SNMP to ensure robust and reliable network performance.
  • Configured IP routing protocols including Static, OSPF, BGP, and MPLS to support dynamic, large-scale network environments.
  • Delivered expert-level support for troubleshooting and resolving complex issues on Nokia, Cisco, Juniper, HP and Huawei network architectures.
  • Provided support for change managements of the customers for WAN turn up, LAN migration, bandwidth upgrade/downgrade, VRF migration, protocol change as well as activities such as end-to-end reachability testing, failover testing, throughput testing.
  • Deployed IP/MPLS and internet services for managed/unmanaged customers as per the solution design proposed in HLD and LLD.
  • Provisioned the cloud services like ExpressRoute peering on MS Azure portal, VPC & Direct Connect creation on AWS portal, and FastConnect peering on Oracle Cloud Infrastructure.
  • Provided on call technical support for planned events and migrations scheduled by customer for upgrading their network capabilities or for implementation of new services.
  • Acted as Shift Lead, managing shift operations by organizing activities, maintaining team coordination, and providing mentorship and technical support to junior engineers; proactively handled escalations to ensure timely issue resolution and service continuity.

Telecom L1

Wipro Limited
11.2016 - 06.2018
  • Worked for client - Vodafone India Pvt. Ltd.
  • Worked across provider edge multivendor environments (Cisco, Juniper, Nokia, HP, Huawei) for configuring and supporting core routing protocols including Static, OSPF, and BGP for VIL customers.
  • Troubleshot complex network issues related to ILL, MPLS L2VPN, and L3VPN services, including PE-CE link failures, reachability problems, latency, packet drops, and end-user browsing issues.
  • Provided on-call support for scheduled customer activities, such as failover testing, service migrations, link turn-ups, throughput testing, and bandwidth upgrades/downgrades.
  • Performed configuration and deployment of CPE routers (Cisco ISR/ASR, 8200/8300, HP, Huawei) for managed service customers, enabling features like DHCP, NAT, HSRP, VRRP, and SNMP.

Education

BE - Electronics and Telecommunication Engineering

Pune University
Pune, India
01.2016

Skills

  • Telecom OSS – Design and Implementation
  • ITSM - ServiceNow
  • Network Fault and Performance Monitoring - SevOne
  • Service Assurance Solutions

Certification

  • CCNA (R & S): CSCO13685984
  • CCNP ENCOR: CSCO13685984
  • Microsoft Azure Fundamentals (AZ - 900)
  • AWS Certified Solutions Architect - Associate

Disclaimer

I hereby declare that the above-mentioned information is true to my knowledge, and I bear the responsibilities for the correctness of the above mentioned.

Languages

  • English
  • Hindi
  • Marathi

Personal Information

  • Date of Birth: 11/06/93
  • Nationality: Indian
  • Marital Status: Married

Timeline

Consulting Engineer

Cisco Systems India Pvt. Ltd. (Randstad India Pvt. Ltd.)
06.2025 - Current

Lead

Tata Communications Limited
05.2020 - 06.2025

Sr. Executive

Tata Communications Limited
06.2018 - 04.2020

Telecom L1

Wipro Limited
11.2016 - 06.2018

BE - Electronics and Telecommunication Engineering

Pune University
Swapnil Patne