SWAPNIL SOMAWANSHI

• Key responsibilities include:
  

1 - Resolving customer inquiries regarding orders, deliveries, and account management in a timely manner.

2 - Driving process improvements to enhance customer satisfaction and operational efficiency.

3 - Ensuring compliance with industry standards and contributing to sustainability goals by promoting reusable packaging solutions.

4 - handling emails and queries through salesforce lighting using company dedicated ERP and CRM applications.

• Enhanced customer satisfaction by addressing and resolving complex issues promptly and professionally.
• Conducted regular training sessions for new team members, promoting best practices in customer support operations.
• Implemented customer feedback loop, enabling direct input into product updates and innovations.

• Assisted with preparation of client presentations using AutoCAD and Microsoft Office.
• Updated project documentation and distributed to appropriate project personnel.
• Studied corrections from senior engineers to learn and grow professionally.
• Attended professional development workshops to continuously update knowledge on industry trends, technologies, and best practices.
• Gained hands-on experience with industry-standard tools and software while working on multiple projects simultaneously.