Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Swapnil Surve

Nashik,MH

Summary

Dedicated and customer-focused L1 Technical Support professional with 5 years of experience providing exceptional technical assistance in web hosting environments. Proficient in managing cPanel and Plesk servers, with a proven track record of resolving customer inquiries and technical issues promptly and effectively. Skilled in website management, including domain management, SSL certificate installation, and website migrations. Experienced in email support, DNS management, and spam filtering. Knowledgeable in security measures such as ModSecurity implementation, IP blocking/unblocking, and SSL validation. A collaborative team player with excellent communication skills and a commitment to delivering outstanding customer satisfaction. Seeking to leverage expertise and passion for problem-solving to contribute to a dynamic technical support team.

Overview

5
5
years of professional experience

Work History

Customer Support Executive

Aress Software And Technologies Pvt Ltd
09.2017 - 07.2022
  • Provided first-level technical support to customers via phone, email, and ticketing system.
  • Managed domain registrations, transfers, and renewals for clients using WHMCS. Assisted with domain-related issues such as DNS configuration, domain forwarding, and WHOIS updates. Collaborated with domain registrars to troubleshoot and resolve domain-related issues promptly.
  • Assisted customers with cPanel and Plesk related issues, including but not limited to, account setup, email configuration, DNS management, and FTP access.
  • Assisted with SSL validation and installation of SSL on cPanel and Plesk servers as well as on windows server.
    Assisted customers with installation of applications using one click installers (Softaculous).
  • Provided instructions on restoring emails, website data and database using R1soft application (from cPanel).
  • Provided technical support for WordPress websites assisting with WordPress installation, setup, configuration and troubleshooted and resolved basic issues related to WordPress.
  • Provided support to customers experiencing IP blockages or ModSecurity-related issues.


Education

MBA - Finance

MGV Institute Of Management And Reasearch
Panchavati

Skills

  • Proficient in cPanel and Plesk administration
  • Proficient in domain management tasks such as registrations, transfers, and renewals
  • Proficient in troubleshooting website related issues
  • Proficient in email setup, configuration, and troubleshooting across different email clients and devices
  • Proficient in SSL certificate validation procedures and SSL installation techniques
  • Proficient in WordPress installation, setup, configuration and troubleshooting
  • Strong troubleshooting and problem-solving skills Excellent communication and interpersonal skills
  • Ability to multitask and prioritize workload effectively Ability to work independently and as part of a team

Languages

English
Hindi
Marathi

Timeline

Customer Support Executive

Aress Software And Technologies Pvt Ltd
09.2017 - 07.2022

MBA - Finance

MGV Institute Of Management And Reasearch

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