SWAPNIL WANJARI
NAGPUR
Summary
Diligent Customer Service Professional Successful At Satisfying Different Types Of Customers With Creative And Knowledgeable Solutions. Leads Teams Of Customer Service-focused Professionals To Improve Customer Ratings, Reduce Complaints And Increase Business. Friendly And Adaptable Professional With Remarkable Leadership And Program Management Skills. To Seek And Maintain Full-time Position That Offers Professional Challenges Utilizing Interpersonal Skills, Excellent Time Management And Problem-solving Skills. Detail-oriented Team Player With Strong Organizational Skills. Ability To Handle Multiple Projects Simultaneously With A High Degree Of Accuracy
Overview
8
8
years of professional experience
1
1
Certification
Work History
Branch Sales Manager (BSM)
UTKARSH SMALL FINANCE BANK LTD
08.2023 - 12.2023
- Managed Team of 12 RMS and taking care of entire sales of Branch
- Drive branch business of products like FD, MF, Insurance, Account, Demat account etc
- Taking care of whole branch joint calls with RM so increase the business of branch
- Maintain the productivity of the sales officers (SOS)
- MAINLY FOCUS ON CASA VALUE ACQUISITION.
Personal Banker (PB)
HDFC BANK LTD
03.2022 - 05.2023
- Responsible for helping individual clients manage their money in order to balance financial risks and returns
- Worked in indoor office environments, and some limited travel may be required to attend social networking events and appeal to potential clients.
Branch Relationship Officer (BRO)
Axis Bank Ltd
03.2017 - 03.2022
- Timely processing of bank transactions like funds transfer, Cheques, Opening of Accounts, reconciliation of office accounts, ensuring timely resolution of customer queries and improving customer service levels
- Responsible for lead generation for Current Account and Savings Account - CASA to new customers and deepening of account balances for existing customer's.
Relationship Officer (RO)
IndusInd Bank
06.2016 - 03.2017
- Develop and maintain professional understanding of customer base to assist Banker deepening current relationships
- Promote Bank products by providing consistent, accurate and transparent information to customers.
Education
MBA (FINANCE & MARKETING) -
Tirpude Institute of Management Education, Nagpur, RTMNU
01.2016
B.B.A (MARKETING) -
Tirpude Institute of Management Education, Nagpur, RTMNU
01.2016
Skills
● Branch Management
● Multitasking Abilities
● Staff Supervision
● Key Performance Indicators (KPI)
● Relationship Management
● Operations Management
● Excellent Communication Skills
● Task Delegation
● Process Improvement Strategies
● Critical Thinking
● Interpersonal Communication
● Flexible and Adaptable
Accomplishments
- Exceeded sales objective year on year Consistently generated additional revenue through skilled sales techniques.
- Recognized as top performer by qualifying in Regional as well as circle level contests
- Got awarded several times for the asset disbursement.
- Customer Relations - Earned highest marks for customer satisfaction along with cross sell.
- Repeatedly received recognition from superiors for excellence in service.
- Increased monthly revenue 300% through implementation of strategic initiatives.
- Received many Award for exemplary performance and recognition for handling the large no. of retail and corporate clients
Personal Information
- Date of Birth: 09/13/1992
- Gender: Male
- Marital Status: Married
- Expected Salary: As per Industry Standard based on my experience and skills
Certification
● NISM Mutual Fund Distributors Exam
● NISM Series I Currency Derivatives Certifications Exam
● NISM Series VI Depository Operations Certification Exam
Timeline
Branch Sales Manager (BSM)
UTKARSH SMALL FINANCE BANK LTD
08.2023 - 12.2023
Personal Banker (PB)
HDFC BANK LTD
03.2022 - 05.2023
Branch Relationship Officer (BRO)
Axis Bank Ltd
03.2017 - 03.2022
Relationship Officer (RO)
IndusInd Bank
06.2016 - 03.2017
MBA (FINANCE & MARKETING) -
Tirpude Institute of Management Education, Nagpur, RTMNU
B.B.A (MARKETING) -
Tirpude Institute of Management Education, Nagpur, RTMNU
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