SWAPNIL YADAV
MUMBAI
Summary
Certified Technical Support Engineer with a solid background in troubleshooting and resolving complex technical issues while maintaining high customer satisfaction rates. Skilled in various programming languages, network configurations, and system diagnostics. Known for providing efficient solutions to hardware and software problems and contributing positively to team performance. Proven ability to translate complex concepts into layman's terms enhancing user understanding.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Technical Support Engineer/Tester
Intellect Software Solution
Mumbai
10.2023 - Current
- Collaborated with business analysts and project managers to clarify software requirements, ensuring a comprehensive understanding of project scope.
- Managed multiple projects simultaneously while meeting deadlines.
- Provided insights during requirement reviews to enhance the quality and clarity of specifications.
- Installed and tested operating systems, applications, updates, patches, and service packs.
- Performed system backups on a regular basis according to established policies.
- Monitored ticketing system queues for incoming requests from customers.
- Analyzed system logs for potential problems or errors related to system performance or security threats.
- Provided technical support to customers by troubleshooting and resolving hardware and software issues.
Technical Support Engineer
Systech Technocraft Services Pvt. Ltd
Mumbai
02.2022 - 08.2023
- Successfully deployed EFT HA Active-Active and Standalone setups, ensuring high availability for critical operations.
- Managed and administered Globalscape Enhanced File Transfer (EFT) platforms, overseeing operations and system configurations.
- Configured and maintained secure file transfer protocols (FTP, SFTP, HTTPS) in compliance with industry standards.
- Monitored system performance, diagnosed issues, and implemented optimizations to enhance system responsiveness and throughput.
Education
Master of Science - Computer Applications Development
Thakur Institute of Management Studies Career Deve
Mumbai,India02-2022
Bachelor of Science - Information Technology
Thakur College of Science And Commerce
Mumbai,India12-2020
Skills
- Technical: SQL Server, Application Development, Database Administration, Troubleshooting, Data Migration, Linux, Manual tester
- Software Tools: Figma (UI/UX), report generation, high availability deployments
Certification
- Certification and Training on File Transfer Solution
- Certification on Enterprise File Transfer Solutions
- Network Performance Monitoring Solution Training
- Successfully Completed PAM Core Deployment
- Certification in Android Application Programming
- Certification in Arduino Programming
Timeline
Technical Support Engineer/Tester
Intellect Software Solution
10.2023 - Current
Technical Support Engineer
Systech Technocraft Services Pvt. Ltd
02.2022 - 08.2023
Master of Science - Computer Applications Development
Thakur Institute of Management Studies Career Deve
Bachelor of Science - Information Technology
Thakur College of Science And Commerce
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