Summary
Overview
Work History
Education
Skills
Certification
Languages
Websites, Portfolios and Profiles
Timeline
Generic

Swapnil Ghose

Hyderabad

Summary

Cloud & Platform Engineer with 6+ years of experience supporting and operating large-scale, cloud-native production systems. Strong background in SRE, DevOps, and Platform Engineering, with hands-on expertise across Heroku, AWS, Azure, Postgres, Kafka, Boomi, and observability tooling. Proven ability to improve system reliability, performance, and cost efficiency while owning critical incidents, SLAs, and production uptime. Adept at collaborating with engineering teams and translating complex systems into resilient, scalable architectures.

Overview

10
10
years of professional experience
1
1
Certification

Work History

Cloud Engineer

Salesforce
Hyderabad, Telangana
06.2023 - Current
  • Provided advanced production support for customers running mission-critical workloads on Heroku, resolving complex deployment, scaling, performance, and runtime issues.
  • Managed and optimized Heroku Dynos, Postgres, Redis, Kafka, and Heroku Connect, integrated with AWS EC2 and Aurora, ensuring fault-tolerant and scalable architectures.
  • Optimized Postgres queries, indexing, and connection pooling, achieving ~30% reduction in latency and storage costs.
  • Led troubleshooting of platform-critical incidents using Splunk, Prometheus, OKI, and AWS CloudWatch while consistently maintaining 99.99% uptime within SLA/SLO targets.
  • Diagnosed and resolved Heroku Connect sync failures, performance bottlenecks, and data consistency issues across distributed systems.
  • Collaborated with engineering and product teams to escalate, debug, and resolve high-severity platform defects.
  • Advised customers on cloud architecture best practices, cost optimization, and performance tuning.
  • Participated in 24/7 on-call rotations, handling high-impact incidents with minimal customer disruption.
  • Authored internal documentation and knowledge base articles, reducing repeat incidents and improving MTTR.
  • Recognized for high customer satisfaction, fast resolution times, and top contributions to Signature case closures.

Software engineer 1

Dell Boomi
Hyderabad, Telangana
07.2021 - 05.2023
  • Delivered end-to-end integration solutions using Dell Boomi, supporting enterprise-scale system integrations.
  • Designed and built interfaces leveraging HTTP, SFTP, Salesforce Platform Events, and Azure connectors.
  • Gathered, analyzed, and documented business and technical requirements, producing BRDs, use cases, data flow diagrams, and process models.
  • Developed Boomi process documentation to improve maintainability and operational clarity.
  • Supported go-live, migration, and post-production deployments, ensuring smooth production transitions.
  • Assisted in test planning, scenario creation, and release readiness activities.
  • Built Slack notification automation to improve operational visibility and daily roster management.
  • Collaborated with SMEs, QA, and stakeholders to assess risks and ensure delivery quality.

Technical Support Engineer

Mindtree
Hyderabad, Telangana
01.2020 - 06.2021
  • Owned independently the complete Identity services JEDI project.
  • Onboarding the Azure services to EAP.
  • Independently configured and Managed Azure Config files for 17 active IAM services.
  • Handling EAP deployments using XTS and Resource creations ex: Virtual Environments and Virtual Machines.
  • Client: Microsoft Corporation

Technical Support Engineer

Mindtree
Hyderabad, Telangana
12.2018 - 12.2019
  • Collaborated well with Developers teams, familiar using GIT repository, submitting Pull requests for changes in service config files as per the code changes requested by dev teams, for managing internal services.
  • Azure Backend secret configurations and service configuration.
  • Mentored other team members for knowledge gain with secret management.
  • Responsible for configuring automation for Secret objects.
  • Expertise in all kind of Secret Management work for Azure.
  • Provide the hotfix/cherry-pick to support/unblock forward integration progress issue.
  • Configured the Service Endpoints for Thousand Eyes in form of Azure Config and Jsonet model, using the Postman tool.
  • Worked for Microsoft Azure cloud infrastructure backend support.
  • Involved in configure and deploy instances both in Azure and AWS environment.
  • Responsible for Microsoft Azure supporting Application and Service deployments.
  • Collaborating with Developers during deployment to deploy web applications and components across Azure public, Private, Sovereign and Secure cloud environments.
  • Deploying Application /Service to staging slots and perform necessary validations and tests prescribed by developer teams and moving staging slots to production slots.
  • Improved and proven my detail knowledge as an X factor, which not helped my team being recognized Infront of the client but also helped Microsoft to unblock in many critical tasks.
  • Client: Microsoft Corporation
  • Single handedly worked with the Service teams for getting the steps and writing the SOP's, which will not only make a proper documentation but also will help the peers.
  • Configured subscription deployment ready including the Compute Quota support.
  • Hold a role as a SPOC (single point of contact) for subscription related issues in the team.

Junior Engineer

Bhubaneshwar Area
09.2018 - 12.2018
  • Trainee for the Domain Windows Azure Networking.
  • Fields trained in:-
  • 1- Windows Admin/Server
  • 2- Networking/DNS
  • 3- Azure/AWS cloud
  • 4- Linux
  • 5- ITIL

Summer Trainee

Bharat Sanchar Nigam Limited
Bhubaneswar
05.2016 - 06.2016
  • Advanced telecom

Education

Electrical, Electronic and Communications Engineering Technology/Technician

C.V.Raman College of Engineering
01.2018

CBSE, Computer Science

D.A.V. Public School
India
01.2014

Skills

  • SRE & DevOps: Incident Management, On-call Operations, SLA/SLO, Root Cause Analysis, Production Support
  • Cloud Platforms: AWS, Microsoft Azure, Salesforce Heroku
  • Containers & PaaS: Heroku Dynos, Runtime Debugging, Platform APIs
  • Databases & Messaging: Postgres, Redis, Kafka, Aurora
  • Observability: Splunk, Prometheus, AWS CloudWatch, OKI
  • Automation & CI/CD: Git, GitHub, Azure DevOps, Slack Automation
  • Integration & APIs: Dell Boomi, HTTP, SFTP, Salesforce Platform Events
  • Security & IAM: Azure IAM, Secret Management, Config Management
  • Operating Systems: Linux

Certification

  • Heroku Architect
  • Professional Boomi Development, 2021
  • Professional Flow Certification, 2021
  • Associate Administration Certification, 2021
  • Associate developer certification boomi, 2021
  • Associate Boomi Flow Certification, 2021
  • Professional API Management Certification, 2022

Languages

English
Proficient
C2
Hindi
Intermediate
B1

Websites, Portfolios and Profiles

www.linkedin.com/in/swapnilghose-46429ba1

Timeline

Cloud Engineer

Salesforce
06.2023 - Current

Software engineer 1

Dell Boomi
07.2021 - 05.2023

Technical Support Engineer

Mindtree
01.2020 - 06.2021

Technical Support Engineer

Mindtree
12.2018 - 12.2019

Junior Engineer

09.2018 - 12.2018

Summer Trainee

Bharat Sanchar Nigam Limited
05.2016 - 06.2016

Electrical, Electronic and Communications Engineering Technology/Technician

C.V.Raman College of Engineering

CBSE, Computer Science

D.A.V. Public School
Swapnil Ghose