Kripa Kumari

Deputy Manger

Axis Bank

Mumbai

04.2023 - Current

Improved team efficiency by streamlining processes and implementing innovative management strategies.
Identified areas for improvement within the department, implementing strategic initiatives to address gaps in performance or resources.
Collaborated with cross-functional teams to drive business growth and achieve corporate objectives.
Increased customer satisfaction levels by developing targeted strategies to address client concerns effectively.
Responded to customer requests for products, services, and company information.
Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
Developed strong product knowledge to provide informed recommendations based on individual customer needs.
Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
Contributed to sales growth by upselling products and services based on individual customer requirements.
Exceeded performance metrics consistently, earning recognition as a top performer within the team.
Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
Welcomed customers and helped determine their needs.
Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.