Vinayak Tonape
Benglauru
Summary
Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience. Experienced in fast-paced environments and adaptable to last-minute changes. Thrives under pressure and consistently earns high marks for work quality and speed.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Deputy Manger
Deloitte Consulting India Private Limited
Bengaluru
2011.05 - Current
- Provided necessary technical assistance and advice to subordinates when needed.
- Created processes for handling customer complaints effectively.
- Monitored daily operations and ensured compliance with company policies and regulations.
- Provided guidance and support to team members to help them achieve goals.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Assigned work and monitored performance of project personnel.
- Delegated work to staff, setting priorities and goals.
- Held regular one-on-one meetings with employees to review performance and priorities and provide feedback.
L2 Desktop Support Engineer
PROGRESSIVE INFOTECH PRIVATE LIMITED
Bengaluru
2010.06 - 2011.05
- Implemented security measures such as antivirus protection to protect against malicious attacks.
- Interacted with vendors regarding purchase orders, invoice payments.
- Resolved printer problems remotely or onsite as needed by users.
- Provided technical assistance to users in person, via phone or email.
- Diagnosed and resolved hardware and software issues efficiently.
- Provided training to end-users on basic usage of computer applications.
- Configured user accounts, permissions and passwords according to company policies.
- Performed server patching activities using Windows Server Update Services.
- Ensured compliance with corporate policies related to data security standards.
- Monitored system performance and conducted preventive maintenance tasks regularly.
- Troubleshot network connectivity issues for both wired and wireless connections.
- Maintained inventory of all equipment, software licenses and warranties.
- Participated in IT projects related to desktop support services.
Education
Bachelor of Computer Applications - Computer Engineering Technology
HN College of Commerce
Solapur2006-06
High School Diploma -
SES Polytechnic
Solapur MaharashtraSkills
- Task Delegation
- Operations Management
- Staff Training and Development
- Decision-making capabilities
- Employee Scheduling
- Employee Performance Evaluations
- Customer Relations
- Workload Management
Accomplishments
- Received VOC Champion Trophy.
- Handled Linux onboarding project single handedly from the EUS support stand point, by working with multiple stake holders.
- Received Outstanding Award for demonstrating firm core value.
Certification
- MCSA(Microsoft Certified System Administrator).
- CCCH (Certificate Course in Computer Hardware)CCCH (Certificate Course in Computer Hardware)
- MS-CIT (Maharashtra State – Certificate in Information Technology).
Timeline
Deputy Manger
Deloitte Consulting India Private Limited
2011.05 - Current
L2 Desktop Support Engineer
PROGRESSIVE INFOTECH PRIVATE LIMITED
2010.06 - 2011.05
Bachelor of Computer Applications - Computer Engineering Technology
HN College of Commerce
High School Diploma -
SES Polytechnic
- MCSA(Microsoft Certified System Administrator).
- CCCH (Certificate Course in Computer Hardware)CCCH (Certificate Course in Computer Hardware)
- MS-CIT (Maharashtra State – Certificate in Information Technology).
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